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Customer Success Stories

The "customer at heart" philosophy is the enduring value behind every project. We have a powerful SUCCEEDANT™ program. Learn More

CUSTOMER SUCCESS STORIES

Virtuosos have compulsory Customer Experience (CX) KPI deeply embedded into their DNA. The powerful set of Employee OKRX, where "X" is for an Experience outcome, is squarely focussed on Customer Success. The unique ExperienceJob™ architecture is designed to deliver superior customer experience with an orchestrated symphony of mens, manus, et cor - the foundation for Customer@heart philosophy.

Choose your Industry

Learn how the world’s #1 CRM solution helps you forge a path to success in your industry.

Banking & Finance

Banks, Financial Services Organizations, Insurance Companies require CRM, ERP, Digital Process Automation (DPA) Tools for managing their customer lifecycle — onboarding new clients, supporting them, and cross-selling other services.

Communications

Telecommunications Providers or ISPs need omnichannel customer experience (CX) solutions with capabilities of handling millions of customers. KM, Self-Service, Chat, ChatBot, CRM Engagement Center, and VOC Solutions support the operations.

Consumer Goods

FMCG, Consumer durable industry needs distribution, logistics, and customer/dealer management solutions. Digital Process Automation (DPA), CRM, ERP for Manufacturing, and Financial Management are the most helpful tools for modern businesses.

Education

Knowledge Management, Campus Management for Higher Education enhance Student Experience. Onboarding, scheduling programs to engage with the students, alumni need mobile-first, cloud-first automation tools.

Entertainment

Entertainment businesses thrive on Customer Experience (CX) by offering the audience an easy way to book tickets, deliver content through the cloud, or book seating in theaters and auditoriums. CRM, Web-Self Service, Chat, ChatBot help in fulfillment.

Healthcare

Healthcare Industry Solutions include Patient Experiences Management Solutions such as CRM, Self-Service Knowledge Management, Omni-channel Customer Service, ERP, Field Service, ChatBot, and other solutions that integrate with IoT.

  • Customers
  • Solutions

Hitech & Internet

Technology Service Providers, Internet Businesses need modern Customer Experience (CX) and Employee Engagement Solutions. The industry needs cloud-based ERP, CRM, BPM, and Other Solutions, ensuring operational excellence.

Retail/E-Commerce

Retail and Commerce industry thrives on creating differentiated experiences for their customers. The industry needs modern Customer Engagement tools, deep integration with billing, financial system, loyalty, marketing, and e-commerce storefronts.

Travel & Hospitality

Travel, Travel Related Services, Hotels, Resorts, Airlines, and Other Experience businesses need sophisticated CRM, CX Programs, Web Self-Service, Knowledge Management, ERP, HCM, and Digital Process Automation for managing their operations.

Diversified

Whether you are in trading, brokerage services, or manufacturing irrespective of any industry, you need to support your ecosystem of partners, customers, and employees using Cloud Infrastructure, SaaS Applications, and Marketing Automation tools.

CUSTOMER REFERENCES FEW OF THE SUCCESS STORIES
  • Indiafirst Casestudy

    Ensure answer consistency across channels and departments

  • TVS Credit Casestudy

    Customer Experience Transformation Project using Oracle platform

  • BARC Casestudy

    Field Service Workforce Optimization Solution

  • Thomascook India Casestudy

    Customer Engagement, Sales, and Marketing solution

  • Flipkart Casestudy

    Streamlining customer engagement and ensuring answer consistency

  • Standard Chartered Bank Casestudy

    CX and Contact Center Automation

  • Make My Trip Case Study

    MakeMyTrip.com halved avg. call handling time and increased revenue with CX Cloud

  • Entertainment Company Case Study

    Reducing Customer Effort and Increasing Staff Productivity

  • Myntra Case Study

    Customer Engagement Center Applications

  • Electronics Company Case Study

    Customer engagement on phone, email, chat, and social channels

  • HDFC Life Insurance Case Study

    Digital Process Automation Solution for a leading Reinsurance Company

  • TanServ Case Study

    Low-Code Solution for Complex BPO Processes

  • NIIT Case Study

    Digital Process Automation Solution for a leading Professional Training Provider

  • Securitas Case Study

    Virtuos implements Agiloft Contract Lifecycle Management (CLM) at Securitas

  • Hike Case Study

    Hike works with Virtuos to implement Agiloft CLM for automating Contracts

  • Fabindia Case Study

    Fabindia automates Contracts and Vendors Supply Management with Agiloft CLM

  • Giftcart Case Study

    Giftcart.com is live with Magento E-Commerce Platform built by Virtuos.Dev

Contributing to the success of our customers

Almost all of our customers have grown
multi-fold after implementing our Solutions

At Virtuos, customers are not revenue contributors. We treat each of our customers as right partners and work together from the early stages to growing their business. CUSTOMER @ HEART