Banks, Financial Services Organizations, Insurance Companies require CRM, ERP, Digital Process Automation (DPA) Tools for managing their customer lifecycle — onboarding new clients, supporting them, and cross-selling other services.
Telecommunications Providers or ISPs need omnichannel customer experience (CX) solutions with capabilities of handling millions of customers. KM, Self-Service, Chat, ChatBot, CRM Engagement Center, and VOC Solutions support the operations.
FMCG, Consumer durable industry needs distribution, logistics, and customer/dealer management solutions. Digital Process Automation (DPA), CRM, ERP for Manufacturing, and Financial Management are the most helpful tools for modern businesses.
Knowledge Management, Campus Management for Higher Education enhance Student Experience. Onboarding, scheduling programs to engage with the students, alumni need mobile-first, cloud-first automation tools.
Entertainment businesses thrive on Customer Experience (CX) by offering the audience an easy way to book tickets, deliver content through the cloud, or book seating in theaters and auditoriums. CRM, Web-Self Service, Chat, ChatBot help in fulfillment.
Healthcare Industry Solutions include Patient Experiences Management Solutions such as CRM, Self-Service Knowledge Management, Omni-channel Customer Service, ERP, Field Service, ChatBot, and other solutions that integrate with IoT.
Technology Service Providers, Internet Businesses need modern Customer Experience (CX) and Employee Engagement Solutions. The industry needs cloud-based ERP, CRM, BPM, and Other Solutions, ensuring operational excellence.
Retail and Commerce industry thrives on creating differentiated experiences for their customers. The industry needs modern Customer Engagement tools, deep integration with billing, financial system, loyalty, marketing, and e-commerce storefronts.
Travel, Travel Related Services, Hotels, Resorts, Airlines, and Other Experience businesses need sophisticated CRM, CX Programs, Web Self-Service, Knowledge Management, ERP, HCM, and Digital Process Automation for managing their operations.
Whether you are in trading, brokerage services, or manufacturing irrespective of any industry, you need to support your ecosystem of partners, customers, and employees using Cloud Infrastructure, SaaS Applications, and Marketing Automation tools.
The XYZ Framework — ”X” on the horizontal axis specifies the vision, “Y” axis on the vertical side specifies the ability and the “Z” axis on the diagonal side covers the depth. Then the maturity of the transformation is further scoped under A,B,C and D Quadrants.
It is a framework of "Pace Layers" having an “Umbrella Strategy” with the precise definition of strategic goals, and how these goals are achieved through a process of iteration allowing others the flexibility to devise important content.
We thrive on the rich experience of Customer Digital consulting with the “Outside-in” view planning a roadmap for experience design and architecture. We undertake projects that will significantly transform businesses using the Post-COVID Business 4.0 Framework.
Globalization is a phenomenon driven by technology and the movement of ideas, people, and goods. Nobody can deny that we are living in a globalized world.
The Fourth Industrial Revolution is characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.
Digitalization is reflected by mature IT and business strategies, as well as a high degree of digital maturity across different value network activities to become a digital leader.
New value created through innovation will eliminate regional, age, gender, and language gaps, and enable the provision of products and services finely tailored to diverse and latent needs.