Cutting Edge Customer Relationship and Customer ExperienceWe deliver high performance and innovative Professional Services to design, build, and transform your CRM and CX Systems.
Customer SpotlightStandard Chartered Bank renews its CX Mission with Virtuos Standard Chartered Bank, a leading Global Bank, first engaged with Virtuos in 2008 with a mission to change its Customer Experience (CX) Processes using KANA (Now Verint) CX Platform. For over 14 years it has relentlessly worked to deliver value and highest NPS. Now SCB works with Virtuos to embark on new growth and integrating CX on its private Cloud. SCB has been continuously optimizing and transforming the application using Virtuos CXDesk CX Continuum As A Service. Case Study
- Evolving needs of Standard Chartered Bank
- Providing complex reporting and Admin Services
- Monitoring Systems and Health Check Services
- Providing Upgrade Assistance
Sales execution — Sales Automation, Sales Engagement, and Enablement, (CPQ) to Incentive Management.
Customer Engagement Center (CEC), Self-Service, KM, Field Service, Workforce, and Agent Optimization tools.
Multichannel Marketing Hub, MRM, Lead Management, Social/Mobile Marketing, CDP, Loyalty, and Analytics.
Deep Engineering skills
Design with love
Customer is at heart
Pace Layered Approach
Rapid, Agile, and Modular
DXP Ready Build
Top-notch Digital Design
- CRM - SALES
- CRM - SERVICE
- CRM - MARKETING
- CRM - COMMERCE
- CROSS - CRM
Digital Transformation using C.Digital Mastermind best practices
Personalization behind every C.Digital Engineered Implementation
Industry 4.0 Designed
Authentic Vertical ready design complying to Industry 4.0 architecture
Thomas Cook India Ltd. (TCIL - no relationship with Thomas Cook UK) has significant business challenges prior to the implementation of CRM Service Cloud. Some of the pain points include a) Lack of availability of complete and accurate customer information to people across lines of business, b) Lack of seamless cross channel and multi-channel communication management amongst several others.View Case Study
Travel & Hospitality
Banking & Financial Services
NON BANKING FINANCE
01. CX Strategy, Design, and Architecture
Pace-layered consultative approach to understand the objectives and nuances of the client's situation, then bring CX best practices and technologies.
02. Business 4.0 Consulting Skills
Harnessing Industry 4.0 and Globalization 4.0 best practices and business frameworks to deliver "autonomous" and "continuous next" outcomes.
03. Flexibility and Customer Success
Our strengths lie in a flexible blend of business, creativity, and technology skills, and the very client-centric culture. The C-SAT score on average is greater than 98%.
04. Project Management and Execution
We maintain Digital Dexterity standards to ensure the quality of communication, transparency in project status, and high visibility in the progression.
Customer experience and CRM implementation services continue to be in high demand with the advent of digital business transformation. CRM functionality falls into five main categories: sales, marketing, customer service, field service, and e-commerce, as well as several cross-CRM applications.
C.Digital is a breakthrough in implementing “CRM” across the enterprise as a digital transformation initiative.
C.Digital Design Mastermind Architecture has three elements — a) human-centered Customer Digital Design b) CRM Digital Engineering using AI and cutting edge technologies and, c) Business 4.0 readiness with "Continuousness."
C.Digital Practice is founded on an agile, cost-effective, and flexible model using AI, cloud, and crowd.
Virtuos uses a C.Digital Model of Digital Transformation and PLUS Methodology — the Vivid Customer Experience Model using the CXNow framework to execute consistently across departments. This includes CX Discovery, CX Audit to journey mapping, human-centric design thinking, and “Continuous Next” programs.
Venky Vijay Reddi
Founder and ExperienCEO
We chose RightNow, because of exceptional Consulting Approach that Venky and Virtuos offered for Flipkart.VP-Technology Flipkart.com
With KANA solutions, we are able to meet the challenge of providing the best experience for our customers.Head of Technology Standard Chartered Bank
RightNow CRM implemented by Virtuos has helped us in managing our Customer Experiences better.Chief Technology Officer MakeMyTrip.com
01. VISION CONNECT
Set operational objectives, establish a connect with the cross-functional team, and understand CX initiatives to manage current state (CXOpia).
You are in safe hands
Virtuos has implemented over 200 CX projects across diverse verticals and technology domains with high Customer Success rate.Schedule CX Primer
02. TECH INSIGHTS
Insight into the technologies that help customers to evaluate, measure, and act on customer perception, sentiment, and experiences.
Our Technology Portfolio
Virtuos has certified professionals on multiple CRM Technologies such as Salesforce, Oracle, Microsoft, and Creatio (formerly BPM’Online).See our Portfolio
03. PACE LAYERED STRATEGY
It is a framework of "Pace Layers" with the precise definition of strategic goals, and how these goals are achieved through a process of iteration.
Systems of records and processes focus on standardization. Using our NOW framework, we structure various differentiation techniques.See PLUS methodology
04. HAPPIESTS CULTURE
It’s not just a happy working environment; it’s employees’ own space — where they are obsessed to deliver happiness to customers.
Happiests Building Blocks
Our unique h-a-p-p-i-e-s-t-s building blocks define the characteristics of our culture. These nine styles fit into integrated culture framework.Learn More
From USEFUL RESOURCES
What’s Business 4.0?
All businesses start from the same point: an idea. It is what happens to that idea that determines business success. The anatomy of business...
Integrated CX and Digital are key to successful Digital Transformation
“CX Marries Digital” is a misnomer today as CX without Digital or Digital without CX ceases to exist in the world of digital transformation. It's not a marriage but a co-existence...
A Transformation Reset is Imperative for Post-COVID businesses
Business is the greatest platform for change in society. The businesses must serve the society and communities with greater purpose and COVID-19 should become a biggest transformation driver...