sul
tare Consultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation. Explore More
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CRM DIGITAL CRM Mastermind Design, Digital strategy, Implementation, and Professional Services
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CUSTOMER EXPERIENCE World's first "CX and Digital" Fusion of technologies and transformation services
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EMPLOYEE EXPERIENCE HR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
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EVERYTHING EXPERIENCE The Hyper Automation, DevOps, and Low-Code No-Code Technologies
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KEY PARTNERS Experience Partnerships (PX) with leading brands offering software/platforms
- About CRM Digital Digital CRM Applications — Sales, Service, Marketing, and Commerce
- Sales Sales Automation, CPQ, and Performance tools
- SERVICE Omni-channel Customer Service and Field Service
- MARKETING Multi-channel marketing mix of technologies
- DIGITAL COMMERCE Digital Commerce Implementation and digital strategies
- CRM PROFESSIONAL SERVICES CRM Implementation, Integration, and Customization
- C.DIGITAL MASTERMIND Business 4.0 Augmented CRM Mastermind Strategy
- About CX.Digital Practice Customer Experience Management (CXM), Services, and Operations
- CX STRATEGY Road map to actualize, deliver, and measure CX
- CX TECHNOLOGIES RainbowCX Technologies for every business need
- CX TRANSFORMATION CXNow Program to deliver CX driven Outcomes
- CX OPERATIONS Blended, multi-talent, and hybrid CX tech service
- VIRTUOS VAVES Virtuos Vaves — CX Practice offering Solutions from leading Partners.
- CXPRIMER FREE WORKSHOP For a limited period CXPrimer is FREE for new customers
- About EX.Digital Practice Employee Experience (EX), Talent Management, Digital WorkPlace
- EX STRATEGY Employee engagement to improve Operational CX
- HCM TECHNOLOGIES Technologies for CHROs to manage talent lifecycle
- DIGITAL WORKPLACE W.Digital — the mastermind program for workplace
- TALENTARE Enterprise Talent Acquisition and Management
- About XX.Digital Practice Everything IT Automation, Solutions, Products, and Services.
- UNCODIFY — THE LOW-CODE NO-CODE Solve Complex Business Challenges with LowCode Platform
- VIVACIS — DIGITAL AUTOMATION Leading CRM, BPM, and Contract LifeCycle Management (CLM)
- VERACIS — THE DIGITAL OPERATIONS Customer Trust powered by O.Digital — The mastermind Ops Model
- CXDESK — THE CX MANAGEMENT Real-time Customer Experience Management (CXM) Operations
- DIGITAL ENGINEERING Virtuos.dev — Software and Application Engineering
- VIRTUOS CLOUD Complete spectrum of Cloud Technologies and Services
- RIGHT APPS Progressive Web Apps (PWA), Apps for IOS, and Android
- ORACLE Oracle CX, HCM, ERP, PaaS, and Other Cloud Technologies
- SALESFORCE Salesforce Sales, Service, Marketing, and Platform Services
- MICROSOFT Microsoft Dynamics CRM, BI, PowerApps, and Azure Cloud
- CREATIO Creatio Sales, Service, Marketing, and BPM Services
- Agiloft Agiloft is a market leader in Contract Lifecycle Management
- SPECIALIZED PARTNERS Cool and specialized partners with cutting edge technologies
no
my The Innovation and incubation division foraying into digital technologies and products in the experience economy (exonomy). Explore More
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EXPERIENCE COMMERCE BUSINESS Virtuos Exonomy invests in GIFTCART — Gifting Commerce Company.
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DIGITAL EXPERIENCE PORTFOLIO Virtuos Incubates INDIC — the Experience Brands Portfolio Company.
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CRM & DIGITAL TRANSFORMATION Virtuos invests in SWEVEN — CRM Mastermind focussing on Salesforce.
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CLOUD & IT INFRASTRUCTURE Virtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMA Nexorama is our new model for innovating and diversifying into new areas.
- ABOUT GIFTCART.COM With huge strengths in technology, experience
design, strong commitment and insight to make Giftcart.com a leading
name in e-gifting globally, the team has put together some of the
industry's first and unique propositions such as Personality based
gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced
Search and more.
Visit www.giftcart.com
- ABOUT INDIC.COM Indic is a company that has digital experience
platforms to serve a broad range of audiences with consistent, secure
and personalized access to products, services, and experiences across
many digital touchpoints.
Indic has a portfolio of brands in stealth mode.
For more information visit www.indic.com
- ABOUT SWEVEN DIGITAL
Sweven is a brand new company with 1000+ Man years
of CRM and Customer Experience Proficiency. Sweven branched out to craft
a new story of Sweveners — The dreamers and doers operating in the
US$1
Trillion Salesforce Economy. Sweven is headquartered in San Francisco
with operations and delivery centers in India and fast expanding into
other regions.
For more information visit www.sweven.com
- ABOUT TEKCORP
Tekcorp offers complete Cloud Transformation
Journeys for the customers along with IT Infrastructure Services such as
Networking, Storage, Security, and Trust Management across Industry
verticals. Tekcorp also operates Technology Division in alliance with
leading partners.
For more information visit www.tekcorp.com
- INNOVATION ON — THE LAB Ideas to Value with "Innovation On" Lab.
- VIRTUOS VENTURES Incubating and investing in startups and our own portfolio.
- WUNDERO Wundero is our new Democratized and Agile E-Learning Platform.
- VIRTUOS EXPEDIENCE Global Talent Management and Advisory Services.
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SS The anatomy of Virtuos Business — Consultare: Consulting Services; and Exonomy: The Experience Economy Business. Explore More
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Business(N) by Needs CRM, Cloud, Digital, and IT Solutions for Small to Large Businesses.
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SOLUTIONS BY FUNCTION CX, EX, and IT Solutions for Sales, Marketing, Finance, Operations, etc.
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INDUSTRIES Modern technologies, solutions, and services tailored for Industry verticals.
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INNOVATION INSIGHT & STRATEGY Technology Strategies and Insights for Executive Leadership and Management.
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PARTNER SOLUTIONS Certified and top-notch Partner Solutions for CRM, HCM, and Other Technologies.
- CRM TECHNOLOGIES Sales, Marketing, Service, and Commerce Applications
- CUSTOMER EXPERIENCE Customer Experience Transformation and Optimization
- DIGITAL AUTOMATION DPA Applications, ERP, Contracts Lifecycle, and RPA
- EMPLOYEE EXPERIENCE Employee Engagement, Talent, Digital Workplace, and More
- CLOUD AND IT SERVICES Cloud Adoption, IT Solutions, Products, and Services
- CUSTOMER TRUST OPERATIONS Post-COVID Business Process Operations improving Customer Trust
- Sales SFA, Sales Performance, Quote to Order Management
- Marketing Digital Multi-channel Marketing, campaigns, and more
- Service Omni-channel Service, Contact center Tech, and more
- Digital Commerce Digital Commerce Implementation and digital strategies
- Operations Supply Chain, Training, and operational excellence
- Finance ERP, Financial Planning, Budgeting, and Cost controls
- HR & DIGITAL WORKPLACE HR Technologies, Digital Workplace programs, and more
- IT and Automation Digital Process Automation, IT Services, DevOps, and more
- Banking & Finance IT Solutions for Banking, Insurance, and Financial Services
- Communications CX to CRM, HRTech to EX, and Digital Solutions for Telecom
- Consumer Goods Solutions for Manufacturing, Consumer durables industries
- Education CRM, Knowledge Management, and Campus Management
- Entertainment Business Applications for Internet businesses in this space
- Healthcare Patient Experience, IT Automation, and Solutions
- Hitech & Internet Solutions for BPOs, Startups, Internet, and Tech companies
- GOV. BUSINESS BY VIRAATA Technologies and Business Solutions for State and Central Gov.
- BUSINESS 4.0 STRATEGY Global Expansion, Digital Dexterity, and Industry Best practices
- CX DRIVEN DIGITAL TRANSFORMATION Customer Experience As A Program for growth
- CX STRATEGY Customer Experience Strategy, Design, and Consulting
- EX STRATEGY Employee Experience Strategy, Design, and Consulting
- ENTERPRISE IT IT and Digital Process Automation Strategies and Consulting
- INNOVATION FRAMEWORK Ideas and Insights for the Industry, Business, and Economy
- CRM MASTERMIND™ Outstanding Customer Digital Strategy Framework for Transformation
- Cloud MASTERMIND™ Cloud First and Cloud Only Strategy transforming business models
- Oracle Service Cloud, Engagement Cloud, Marketing, and NetSuite
- Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Platform
- Microsoft Dynamics CRM, Power Apps, and Power Consulting Services
- Creatio Sales, Service, Marketing, Studio, and Digital Automation
- Agiloft Contract Lifecycle Management (CLM) and ITIL Automation
- Other Partner Solutions CRM, CLM, HCM, ERP, and Digital Process Automation
pa
ny Company with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before. Explore More
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ABOUT VIRTUOS The birth of an idea that stretches the Virtuosos and the customer
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OUR BUSINESS The anatomy of modern business at Virtuos — Consulting to Digital Business
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CUSTOMER SUCCESS Customer success stories, case studies, insights, and resources
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CAREERS Explore an enriching and rewarding career in sales, marketing, engineering, etc.
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NEWS AND EVENTS Sign up for the latest news, press releases, Xonomy events, and webinars
- Digital Century Business Creation of new value chains and business opportunities
- OUR BRAND STORY Inspired thinking behind brand Virtuos
- LEADERSHIP Setting standards of excellence and high integrity
- VIRTUOSO TEAMS Play by a different set of rules than other teams do
- VIRTUOSOSHIP Enterprisewide Employee Digital Dexterity
- INVESTOR RELATIONS Virtuos is expanding its footprint and horizons
- ONE VOW OneVow tied to Virtuos vision, mission, and values
- VIRTUOS.ORG Social impact with 1-2-3 Edge model
- The Business(n) Business landscape under Consultare and Exonomy stable
- CX.DIGITAL PRACTICE CRM and Customer Experience (CX) Consulting
- EX.DIGITAL PRACTICE HCM and Employee Experience (EX) Consulting
- XX.DIGITAL PRACTICE Automation, Technology, Infrastrcuture, and Operations
- CONSULTARE High Performance Consulting and Professional Services
- EXONOMY Experience Economy (Exonomy) Business
- COMMUNITY Creating Shared Value (CSV) initiative with community
- OUR CUSTOMERS Sample list of our customers with their success stories
- EXPERIENCE EDGE Obsessed with new ideas, skills, and Pace Layered Strategy
- SUCCEEDANT Customer Success and Best Practices in Business
- INSIGHTS AND RESOURCES Download whitepapers, collaterals, and other information
- CUSTOMER CASE STUDIES Customer references and case studies
- CAREER WITH VIRTUOS Learn how we develop people and offer rewarding careers
- JOB OPPORTUNITIES Find out new job openings and apply
- EXPERIENCEJOB New "Jobs to be done" theory applying "experience Quotient"
- CULTURE AND VALUES Happiests Culture with deep embedded values
- LIFE AT VIRTUOS Workforce development, employee benefits, and more
- FREELANCERS Register to become a freelancer and earn while working
- VIRTUOS IN THE NEWS Gain access to the latest News and Press releases
- EVENTS Digital, Virtual, and in-person events throughout the year
- WEBINARS Sign up for the latest webinars and podcasts
- XONOMY Global Summit covering Experience Economy Technologies
- VIRTUOS.TV Subscribe to Virtuos Youtube Channel for the latest videos
- MEDIA KIT & BRAND GUIDE Media Kit and Virtuos brand identity guidelines and resources
Cutting Edge Customer Relationship and Customer Experience
We deliver high performance and innovative Professional Services to design, build, and transform your CRM and CX Systems.
Customer Spotlight
Standard Chartered Bank renews its CX Mission with Virtuos Standard Chartered Bank, a leading Global Bank, first engaged with Virtuos in 2008 with a mission to change its Customer Experience (CX) Processes using KANA (Now Verint) CX Platform. For over 14 years it has relentlessly worked to deliver value and highest NPS. Now SCB works with Virtuos to embark on new growth and integrating CX on its private Cloud. SCB has been continuously optimizing and transforming the application using Virtuos CXDesk CX Continuum As A Service. Case Study
- Evolving needs of Standard Chartered Bank
- Providing complex reporting and Admin Services
- Monitoring Systems and Health Check Services
- Providing Upgrade Assistance
Sales execution — Sales Automation, Sales Engagement, and Enablement, (CPQ) to Incentive Management.
Customer Engagement Center (CEC), Self-Service, KM, Field Service, Workforce, and Agent Optimization tools.
Complex Customization
Deep Engineering skills
Design with love
Customer is at heart
Pace Layered Approach
Rapid, Agile, and Modular
DXP Ready Build
Top-notch Digital Design
- All
- CRM - SALES
- CRM - SERVICE
- CRM - MARKETING
- CRM - COMMERCE
- CROSS - CRM
Digital Masterminded
Digital Transformation using C.Digital Mastermind best practices
Digital Engineered
Personalization behind every C.Digital Engineered Implementation
Industry 4.0 Designed
Authentic Vertical ready design complying to Industry 4.0 architecture
Thomas Cook India Ltd. (TCIL - no relationship with Thomas Cook UK) has significant business challenges prior to the implementation of CRM Service Cloud. Some of the pain points include a) Lack of availability of complete and accurate customer information to people across lines of business, b) Lack of seamless cross channel and multi-channel communication management amongst several others.
View Case Study
Retail
Ecommerce
Travel & Hospitality
ONLINE TRAVEL
Banking & Financial Services
NON BANKING FINANCE
Healthcare Services
LIFE INSURANCE
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01. CX Strategy, Design, and Architecture
Pace-layered consultative approach to understand the objectives and nuances of the client's situation, then bring CX best practices and technologies.
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02. Business 4.0 Consulting Skills
Harnessing Industry 4.0 and Globalization 4.0 best practices and business frameworks to deliver "autonomous" and "continuous next" outcomes.
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03. Flexibility and Customer Success
Our strengths lie in a flexible blend of business, creativity, and technology skills, and the very client-centric culture. The C-SAT score on average is greater than 98%.
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04. Project Management and Execution
We maintain Digital Dexterity standards to ensure the quality of communication, transparency in project status, and high visibility in the progression.
Customer experience and CRM implementation services continue to be in high demand with the advent of digital business transformation. CRM functionality falls into five main categories: sales, marketing, customer service, field service, and e-commerce, as well as several cross-CRM applications.
C.Digital is a breakthrough in implementing “CRM” across the enterprise as a digital transformation initiative.
C.Digital Design Mastermind Architecture has three elements — a) human-centered Customer Digital Design b) CRM Digital Engineering using AI and cutting edge technologies and, c) Business 4.0 readiness with "Continuousness."
C.Digital Practice is founded on an agile, cost-effective, and flexible model using AI, cloud, and crowd.
Virtuos uses a C.Digital Model of Digital Transformation and PLUS Methodology — the Vivid Customer Experience Model using the CXNow framework to execute consistently across departments. This includes CX Discovery, CX Audit to journey mapping, human-centric design thinking, and “Continuous Next” programs.
Venky Vijay Reddi
Founder and ExperienCEO
We chose RightNow, because of exceptional Consulting Approach that Venky and Virtuos offered for Flipkart.
VP-Technology Flipkart.com
With KANA solutions, we are able to meet the challenge of providing the best experience for our customers.
Head of Technology Standard Chartered Bank
RightNow CRM implemented by Virtuos has helped us in managing our Customer Experiences better.
Chief Technology Officer MakeMyTrip.com
01. VISION CONNECT
Set operational objectives, establish a connect with the cross-functional team, and understand CX initiatives to manage current state (CXOpia).
You are in safe hands
Virtuos has implemented over 200 CX projects across diverse verticals and technology domains with high Customer Success rate.
Schedule CX Primer
02. TECH INSIGHTS
Insight into the technologies that help customers to evaluate, measure, and act on customer perception, sentiment, and experiences.
Our Technology Portfolio
Virtuos has certified professionals on multiple CRM Technologies such as Salesforce, Oracle, Microsoft, and Creatio (formerly BPM’Online).
See our Portfolio
03. PACE LAYERED STRATEGY
It is a framework of "Pace Layers" with the precise definition of strategic goals, and how these goals are achieved through a process of iteration.
Differentiation Strategy
Systems of records and processes focus on standardization. Using our NOW framework, we structure various differentiation techniques.
See PLUS methodology
04. HAPPIESTS CULTURE
It’s not just a happy working environment; it’s employees’ own space — where they are obsessed to deliver happiness to customers.
Happiests Building Blocks
Our unique h-a-p-p-i-e-s-t-s building blocks define the characteristics of our culture. These nine styles fit into integrated culture framework.
Learn MoreAt Virtuos, we bring together domain expertise, design thinking, journey mapping, and utilize our Innovation On (formerly Innovation Open) lab to ideate and formulate solutions.
CX Strategy & Design
Innovation On (iO)
Business 4.0
Virtuoso Team DNA
From USEFUL RESOURCES
What’s Business 4.0?
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Integrated CX and Digital are key to successful Digital Transformation
“CX Marries Digital” is a misnomer today as CX without Digital or Digital without CX ceases to exist in the world of digital transformation. It's not a marriage but a co-existence...
A Transformation Reset is Imperative for Post-COVID businesses
Business is the greatest platform for change in society. The businesses must serve the society and communities with greater purpose and COVID-19 should become a biggest transformation driver...