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CRM is Digital
Welcome to CRMDigital.com

In 2019, more than 70% of CRM software was deployed as SaaS.

In 2019, more than 85% of CRM software was bought not built.

In 2019, more than 75% of CRM software is bought to benefit a specific (siloed) business unit.

No large organizations achieve their CRM vision through one vendor.

CRM GOES DIGITAL AND IT’S HOT NOW

Sales

Sales

  • Sales Predictive Analytics
  • Sales Analytics
  • Price Optimization & Management
  • Digital Content Management for Sales
  • Sales Training Solutions
  • Lead Management
  • Configure, Price, Quote
  • Partner Relationship Management
  • Mobile Sales Productivity
  • Cognitive Expert Advisors
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Marketing

  • Marketing Analytics
  • Multichannel Marketing Hubs
  • Customer Data Platforms
  • Journey Analytics
  • Artificial Intelligence (AI)
  • Personalization Engines
  • Account-Based Marketing
  • Mobile Marketing Analytics
  • Cross-Device Identification
  • Marketing Tech Stack
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Marketing
Customer Service

Customer Service

  • AI/Chatbots/VCA
  • Digital Assistants
  • Case Management/Problem Resolution
  • Knowledge Base/Contextual Search
  • Engagement/Experience Flows
  • Mobile Messaging/Self-Service
  • Social Media Management
  • Adaptive Business Rule Engine
  • Robotic Process Automation
  • WFO/Talent Management
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Digital Commerce

  • Personalization
  • API-Oriented Architecture
  • Artificial Intelligence (AI)
  • Conversational Commerce
  • Subscription
  • Unified Commerce
  • Enterprise Marketplace
  • Immersive Commerce
  • Visual Configuration
  • Thing Commerce
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CRM Digital Commerce

Learn how TVS Credit (BT 500 Group) is serving its customers

Read Case Study
TSC Credit
Thomascook India

Case study on how Thomas Cook (India) is transforming its business

Read Case Study

CRM Goes Vertical In The Age Of The Customer

Every industry defines its customers, processes, and technology needs differently to engage with customers. Horizontal CRMs serve less than 50% of the needs of Industry-specific needs.
CRM Mastermind

C.Digital, the CRM Mastermind Practice for your Industry

Contact our CRM Consultants for Industry ready CRM best practices.

CRM DONE RIGHT

CRM Digital: Flexible choice with skills across all the major clouds
During COVID Impact, we will be offering FREE implementation of upto 15 days for new customers. Terms and Conditions apply.
CRM MASTERMIND

ADVANTAGE VIRTUOS CRM DIGITAL

Strategy

Strategy

Our top-notch Strategy serves as a road map to actualize, deliver, and measure progress toward the customer-centric goals of the business.

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Technologies

Technologies

Cutting edge CRM Technologies and Customer Experience stack from the leading global partners with strong implementation capabilities.

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Transformation

Transformation

CX and Digital fused Transformation with 7C Framework covering CX Audit, Customer Journeys, Design Thinking to Voice of Customer (VOC).

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CX Continuum

CX Continuum

We deliver multi-functional approach to optimize CRM investments through technology upgrades, continuous improvement, and integration.

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Four Scenarios for Future Customer-Centric Businesses

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Customer Centric Business Diagram
C.Digital logo

Speed and Agility at CRM Digital

Through 2023, the biggest challenge that architects of CRM systems face will be how to deliver faster.
SaaS software

SaaS software

Industry best practices and prebuilt industry components.

iBPM

iBPM

Workflows and Digital Process Automation (DPA) Capabilities.

PaaS

High-productivity aPaaS

Leveraging Platform As A Service (PaaS) components.

Core Offerings

AI

Augmented analytics

Use of machine learning (ML) and natural language processing (NLP).

Tools

DevOps tools

Agile deployment approaches and rapid development practices.

Tools

Digital Dexterity

Digital and data skills in sales, marketing, and customer service departments.

1

FAST & FRUGAL

Faster delivery timelines using Low-Code; No-Code Development and blended resources across the geographies practicing lean models. Proven to be cost-effective for Post-COVID Economy.

2

AGILE AND AMBIDEXTROUS

Agile is not enough. AikiDox has built a foundation for practice sharing - crucial for collaborative + iterative working to harness best of our Digital Design Thinking principles.

3

CONTINUOUSNESS IN CX

Continuous Intelligence delivering Continuous Experience across departments and processes by leveraging AI, Machine Learning (ML), Integrations (API), and a rainbow of CX Technologies.

4

RAPID AND PRE-BUILT

Our Implementation methodology comes with industry-specific components; configuration toolset, data integration technology, and proven omnichannel experience design approaches save weeks of effort.

Our Happy Customers

  • Flipkart - Virtuos Client
  • Standard Chartered - Virtuos Client
  • Paytm - Virtuos Client
  • Giftcart - Virtuos Client
  • Make my trip - Virtuos Client
  • Indiafirst - Virtuos Client
  • TVS Credit - Virtuos Client
  • Fabindia - Virtuos Client
  • Hike - Virtuos Client
  • HDFC Life - Virtuos Client
  • Myntra - Virtuos Client
  • Securitas - Virtuos Client

From VIRTUOS.BLOG