Innovation ON is your customizable framework to design innovation roadmaps and deliver high value business outcomes. Our frameworks are designed to meet the C-Level executive boards with emphasis on Ideas, Strategies, Technologies and Transformation — centered around Customer Experience (CX).
CEO's role is to define a clear customer-experience aspiration and common purpose. Great Organizations like Walt Disney Company have a purposeful statement: "We create happiness by providing the finest in entertainment for people of all ages, everywhere." The CEO is also called the Chief Experience Officer.
The COO sets the tone for Operational Excellence while having visibility into the customer's dynamic needs and the ability to measure the C-SAT, Customer Success and Quality of Customer Service. COOs and Chief Customer Officers (CCOs) work very closely to deliver customer-centricity.
CFOs are increasingly taking the ownership of Customer Experience (CX), a step beyond allocating budgets for CX Technologies. CFOs realize that the bottom line of the business is serving customers better, cross-sell, and up-sell more. Secondly, they also see a better CX ultimately reduces overheads.
CIOs (or CTOs) choose CX Technologies to measure the business impact by allocating resources and carefully watching the returns on the tech investments. CIOs also work with CMOs, COOs, and CCOs to better understand the technological challenges and address them using in-house and outsourced assets.
According to Gartner's study, some CMOs prefer to own CX as their portfolio, while many others want it to be the responsibility of Chief Customer Officers (CCO). Marketing and CX are inseparable as the customers go through the entire Buying and Owning Journey across the touchpoints and channels.
CXO is the owner of Customer Experience (CX) with shared responsibilities of overseeing back-end operations, inbound/outbound channels of engagement, and Workforce management. With a multitude of functions, CCO often loses the focus on true CX — Audit, Customer Journeys, Voice of the Customer, etc.
Your portfolio of innovation projects, new business models, new value propositions, and new products and services, all mapped out in terms of Expected Return and Innovation Risk.
Your portfolio of existing businesses, value propositions, products, and services, all mapped out in terms of Return and Death and Disruption Risk.
At Virtuos Innovation On Lab, we use the following template to strategize and apply Business 4.0 Framework.Source: Business Model Generation Book
"Innovation happens when ideas create value. An innovation lab is the ideal place to explore and establish how the organization will accomplish this."
“People First” - Immediate steps to put and ensure safety and well being
Cash Management - Financial and organizational decisions and actions to retain workforce
Re-Focus and re-prioritize initiatives to align with immediate circumstances:
Value added solutions for crisis or cost savings and optimization solutions
Determine if short-term responses and reactions will become long-term changes
What needs to be reinvented based on new customer and market changes
The Mastermind Strategies by the Industry experts, Academia, and leading publications, and Agnitor Network of Experts.Know More
Creating CX and EX to be in unison by developing a new culture from the ground up to transform business models.Know More
Masterclass series by top Institutions and Industry Gurus; Masterly skill development; and E-Learning Platform — the building blocks.Know More
We use AIKIDO experience design and CX Prism customer-centric digital innovation methodology to deliver value to our customers.Know More
Understand the disruptions of Industry and help customers with Quick solutions.
Pandemic starved countries with interdependence on skills need new sources of expertise like Agnitor.
New Digital Dexterity standards for employees and automation of processes across the departments.
What kind of new innovation can change societies, and how companies should prepare to handle VUCA.