“Agiloft is the leading provider of adaptive web-based business process management solutions for organizations of all sizes. Founded in 1991, the vision of Agiloft was to enable the creation of custom, enterprise-class business applications without programming. Using J2EE as the foundation for the adaptive platform and then built out-of-the-box applications on top of it. The result has been steadily accelerating growth and over 2.5 million users now depend on Agiloft to manage their Service Desk, Contracts, Assets, Repairs, Changes, Billing, CRM, Regulatory Compliance, and custom processes.”
“Bpm’online is a premium vendor of process-driven cloud based software for marketing, sales and service automation. Bpm’online delivers end-to-end processes to manage the complete customer journey. Connecting the dots between marketing, sales and customer service allows companies to effectively manage every stage of the customers’ interactions. Bpm’online has been widely recognized by key industry analysts, receiving multiple awards. Over 6,500 customers worldwide use bpm’online products.”
“Domo optimizes your business by connecting you to the data, people, and expertise you need to improve business results. DoMo provides an ideal solution for data aggregation from multiple sources and products, with readily available connectors for leading enterprise solutions, for meaningful analysis of data and actionable insights. The team at DoMo brings experience from some of the most recognizable brands, including Amazon, American Express, Ancestry.com, eBay, Endeca, Facebook, Google, LinkedIn, MLB.com, Omniture, salesforce.com, and SAP.”
Verint® Systems Inc. (NASDAQ:VRNT) is a global leader in Actionable Intelligence® solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries count on intelligence from Verint solutions to make more informed, effective and timely decisions. Our Actionable Intelligence solutions help organizations address three important challenges: Customer Engagement Optimization; Security Intelligence; and Fraud, Risk and Compliance. We help our customers capture large amounts of information from numerous data types and sources, use analytics to glean insights from the information, and leverage the resulting Actionable Intelligence to help optimize customer engagement, enhance security, and mitigate risk.
A Global Leader in Customer Experience Solutions, 7 is redefining the way companies interact with consumers. They help businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience. They give companies the unparalleled ability to know and act on consumer intent in milliseconds. By applying the power of big data and machine learning, they've developed predictive models that have been tuned by more than one billion annual interactions and have in depth knowledge of more than 70 consumer journeys across multiple verticals.
ClickSoftware develops software that is used by service companies to schedule and dispatch field service employees. ClickSoftware contains advanced decision-making algorithms that help managers optimize their business practices, helping them complete more calls per day, week, month, and year. ClickSoftware is the biggest, most versatile company in this field, delivering a complete end-to-end mobile workforce solution to the service industry that is comprised of over 20 years of experience and more than 500 person-years in research and development. The solutions address the fundamental questions of job fulfillment for any service organization, providing unparalleled visibility and control of business operations.
Over the past decade, the OpenMethods team has been making the omnichannel contact center a reality for Oracle CRM clients. They have been developing and deploying a suite of high ROI SaaS solutions, which elegantly solves the issues of integrating traditional legacy communications and workforce management platforms into the Oracle CRM platform. OpenMethods’ industry leading SaaS platforms enable the omnichannel contact center by elegantly, quickly and deeply integrating communications and telephony platforms with Oracle Service Cloud. The media bar solution (Harmony) integrates all telephony applications and ‘PopFlow Studio’ is a drag-and-drop visual developer, automating thousands of lines of CTI code with a click of a button.
BUILDING THE MIND FOR YOUR BUSINESS- RIGOUR is our self-service solution that enables the customers to proactively find the information they are looking for by leveraging natural language processing (NLP) and machine learning (ML) technologies designed for improving CX. With our proprietary deep learning technologies and advanced NLP/NLU features, Virtuos helps organizations to reduce customer effort in accessing knowledge and provides a better means to engage with customers.