Focus on key financial metrics, such as ROI or return on digital investment, which include measurements such as CX, quality of service, cost, and time to market.
High performance reflects more trustworthiness. Being financially viable requires a results-oriented mentality throughout the organization.
Organizations seem more humane when they demonstrate trust by being compassionate or caring for something other than profitability.
Innovation also suggests creativity, inventiveness and perhaps even ingenuity in processes, all of which are positive attributes for an organization.
Providing a safe environment for customers and their data promotes trust. Data breaches, inconsistencies, and privacy violations drive mistrust.
At Virtuos Veracis, we focus on five elements that have the greatest impact on Customer Experience (CX): average speed to answer (ASA), first call/first contact resolution (FCR), average handle time (AHT), customer satisfaction score (CSAT), and Net Promoter Score (NPS) for high growth brands worldwide.