Return on
Value (RoV)
Results driven obsession
01.
Evolution from CXto customer trust
Develop customer trust as an extension to existing customer experience by addressing issues related to data protection, security, privacy, and the use of information.
02.
Realignment ofskills and Talent
Develop new talent sourcing and management models, such as crowdsourcing and WAH, similar to a gig-economy model, for customer management operations.
03.
Post-COVIDExperience Portfolio
Focus on key financial metrics, such as ROI or return on digital investment, which include measurements such as CX, quality of service, cost, and time to market.
Honesty and
Truthfulness
Ethical and transparent behavior, coupled with a customer-centric view — continually and consistently exhibited and stressed upon.
Communication
Leaders’ communication with employees is clear, direct, consistent and frequent. Employees maintain the same caliber with constituents.
Competency
Skills of people supporting the expectations of the customers. Are processes effective and efficient? Is the technology intuitive and appealing?
Transparency
Transparency breeds trust — both internally and externally. Seeing is indeed believing (and understanding). Customers must see the value always.
Experience
Centric
Customer Experience (CX) Culture is embedded throughout the organization. CX and Employee Experience (EX) are integrated to deliver value.
Financial
Viability
High performance reflects more trustworthiness. Being financially viable requires a results-oriented mentality throughout the organization.
Social
Responsibility
Organizations seem more humane when they demonstrate trust by being compassionate or caring for something other than profitability.
Innovation
Innovation also suggests creativity, inventiveness and perhaps even ingenuity in processes, all of which are positive attributes for an organization.
Safety and
Privacy
Providing a safe environment for customers and their data promotes trust. Data breaches, inconsistencies, and privacy violations drive mistrust.
-
Honesty and TruthfulnessEthical and transparent behavior
-
Virtuos springs VeracisThe CX Operations
-
CompetencyEffective and Efficient
-
TransparencyBreeds Trust
-
CommunicationClear, direct, consistent
-
Experience CentricExperience is a culture
-
Financial ViabilityHigh performance
-
Social ResponsibilityCompassion and Care
-
InnovationCreativity and Ingenuity
-
Safety and PrivacyA gold standard for trust
-
Veracis Best PracticesO.Digital Mastermind
ABOUT VERACIS
Being trustworthy is a powerful way for organizations to ensure sustainable levels of customer satisfaction, loyalty, and advocacy. Virtuos Veracis, a new outcome driven Experience Trust Operations group helps brands in gaining customer confidence driving revenue and profitability.
Virtuos springs Veracis — The Customer Trust Management Operations Business.
Virtuos Veracis launches the CXDESK 2.0 and Expedience Advisory Services to help businesses with integrated and Human Centered Customer Experience (CX), Employee Experience (EX) and Everything Experience (XX) services.
Learn More
Return on
Value (RoV)
Deliver
with love
Customer is at heart
Pace
Layered Approach
Rapid, Agile, and Modular
Invincible360
Framework
Quick recovery of business
VERACIS OFFERINGS
Virtuos veracis develops a comprehensive customer experience strategy that improves customer retention and revenue growth.
Outcome
Driven Prospecting
Blitzscaling your business
Digital
As A Program
Continuous Customer Intelligence
Develop
A CX Quotient (CXQ)
A CX Quotient (CXQ)
Extend
Competitive Advantage
Competitive Advantage
Assess
A Dashboard with KPIs
A Dashboard with KPIs
We
Are A Modern — The Post-COVID Customer Trust Management and Operations
Business.
At Virtuos Veracis, we focus on five elements that have the greatest impact on Customer Experience (CX): average speed to answer (ASA), first call/first contact resolution (FCR), average handle time (AHT), customer satisfaction score (CSAT), and Net Promoter Score (NPS) for high growth brands worldwide.
Thought Leadership
FROM USEFUL RESOURCES
