Gurugram, 2 April 2022 — Virtuos has closed several CRM and Contract Lifecycle Management (CLM) deals with some of the iconic brands in the APAC and EMEA regions.
A leading UAE-based financial services company of Indian origin has extended its CRM portfolio to its partner network, contributing new revenue in FY22.
A leading China-based electric power generation company, headquartered in Hong Kong, has engaged Virtuos for CRM professional services on a low-code/no-code platform. A leading educational institute has renewed its licensing and professional services contract this year.
The Customer Success team has worked hard to retain almost every customer in FY22, making sure customers are hugely successful with CXDesk services.
Introducing Virtuos Veracis
After the tremendous success of launching Virtuos Vivacis, Virtuos Vedam and Virtuos VAVES, Virtuos has now launched Veracis, its Customer Experience Trust Operations. CXDesk operations will be grouped into this new business unit to offer end-to-end customer management operations.
What's New in CXDesk 2.0
AXDesk
Automation Experience Desk, offering “Automation as an Experience Service”.
BXDesk
Brand Experience Desk, offering brand analytics, SEO and marketing services to customers who have implemented CRM Marketing Cloud or Commerce Cloud.
LXDesk
Learning Experience Desk, offering learning and development services to CRM, CLM and other customers.
PXDesk
Product Experience Desk, offering product development and engineering services as a subscription.
QXDesk
Quality assurance (QA) and testing services, provided as a service.
Expedience Advisory Services
“Virtuos Veracis will be launching Expedience Advisory Services by including Talentare in June 2022. Expedience is our new business bridging the gaps between talent supply & demand and offering seamless Customer Experience Technologies, Services and Experiences aligned with our purpose. Expedience will also offer Professional Employer Organization (PEO) services and state of the art W.Digital Workforce Management Services.”
Virtuos Veracis will also roll out FreshCX customer management services in November 2022, along with O.Digital operations.
The aim is to make Virtuos Veracis an essential arm of Virtuos, complementing VAVES CXNow digital transformation, Vivacis digital automation, Vedam digital marketing and commerce, and Vardei IT management.
