Virtuos

Virtuos springs a new Strategic Business Unit (SBU) — Rigour to focus on Salesforce Ecosystem of Products and Services.

Virtuos has more than ten years of proven experience in rolling out multiple CRM and CX consulting and implementation projects. Utilizing our core strengths, we are entering Salesforce practice to achieve the goals of our customers set out by sales, marketing, customer service, field service, digital commerce leaders, and chief digital officers.

These goals may include improving customer satisfaction, acquiring new customers, retaining existing customers, creating a single view of the customer, cross-selling to customers, and improve campaign response rates

CRM and CX Portfolio of Services

Customer experience and CRM implementation services continue to be in high demand with the advent of digital business transformation. CRM functionality falls into five main categories: sales, marketing, customer service, field service and e-commerce, as well as several cross-CRM applications.

We deliver four main disciplines of CRM implementation — Sales, Service, Marketing and Click Field Service.

Virtuos delivers solutions built around Salesforce to support more industries in greater depth. We have products for E-Commerce/Retail, Online Travel, Hospitality, Higher Education, and Non-Banking Finance. We also invested in the Salesforce core platform and designed for extending, configuring, and building on many of the products that Salesforce offers.

Rigour’s continual investment in innovation and its supporting Salesforce ecosystem have enabled us to build industry specialization conforming to Business 4.0 standards.