The Digital Century Business

O.Digital Operations

Outthink. Outsmart. Outdo.
O.Digital Operations

Outdo the competition with O.Digital

Operations (O) are digital. Our O.Digital Services comprise the processes linking an organization with its existing and potential customers.

Customer Harmonics

We fulfil the functions of Harvest; Amplify; Retention and Efficiency (HARE) integrating our Business 3.0 Operations and innovative CX management solutions across touchpoints of the flower of service. We are not another or any BPO, nor we do what they do in scale or size. We are like a cherry on top of ice cream of processes offered by those Companies. In fact, we make these Process Outsourcing Companies shine with our transformational piece of CX, Digital process Automation and Consulting capabilities.

Check out BPO versus O.Digital

Customer Harmonics
ContentVoice Logo

Content Orchestration

Content is king. Content is voice too. It’s loud and audible everywhere. ContentVoice is now video, audio, images, text encapsulated to capture the voice of the customer in real time.

Experience Cart Logo

AI in shopping cart

Cart abandonment is really a complex problem faced by marketers. In our survey, we found no.1 reason for cart abandonment is not sticker price or technical glitches but “micro moments”.

1Campaign Logo

Multi-channel Campaigns

Orchestrate customer engagements and marketing content to individuals and segments across multiple channels. Channels may include websites, email, mobile, text, and social.

All Social Logo

Sentiment Analysis

Social monitoring may include techniques such as sentiment analysis, keyword search-type analytics, natural-language processing, social networking, and scoring.

What is Talentare

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  • Talent Sourcing

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  • Talent Quality Process

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  • Training & Development

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Digital Transformation Consulting

LEAN STARTUP TOOLKIT

If you’ve decided to take the plunge with a Lean Startup — whether a new business or expansion into new geo — you have reached the right place.

TRADITIONAL BPO versus O.DIGITAL

Here is a brief comparison between BPO and O.Digital — Part of Business 3.0 Operations.
BPO versus B3O

Business Process Outsourcing

BPO
  • Outsourcing of services
  • Have access to CX domain experts
  • Large size operational role
  • Customer Management objective
  • Process Enhancement Technologies/Services
  • Labour intensive technology driven
  • Improve C-Sat; Reduce Service Cost

Business 3.0 Operations

O.DIGITAL
  • iShoring of specialized services
  • We are the CX domain experts
  • Niche strategic role
  • Customer Experience objective
  • Process Re-Engineering/Transformation
  • Outcome Driven Experience Continuum
  • Improve CX Index, Reduce Attrition

HOW TO RUN BUSINESS ON SHOESTRING BUDGETS?

Resources cost 80% of your budgets and our O.Digital experts help you get started small with big wins. Learn how we do! Enquire Now

Enquiry Form

O.Digital is your lean way of starting up and cherishing our expertise without a hole in your pocket. Contact us to benefit from our digital stack of services offered through various delivery options.