Modern Post COVID Digital Operating Model — Veracis Customer Trust – O.Digital

Customer Management (CM) Operations Strategy

Improve Customer Retention and Growth With a CX Strategy using O.Digital Mastermind.

Client’s Key Business Drivers or Objectives

Formalize the objectives in specific, measurable, actionable (and agreed-upon among stakeholders), realistic, and time-bound (SMART) terms.

Harmonize Key Metrics and Map Them

Invest in new CM channels to address growing end-customer demands and “harmonize” some of the key metrics, and map them to business processes.

Continuous CM Process Improvement

Institutionalize the operational and service delivery entities to ensure continuous improvement in their CM processes and focus on new technologies.

Evolving From Customer
Experience to Customer Trust

100+

CRM Technologies

800+

CRM Functionalities

10000+

Hours of CustomerJourneys

500k+

CXDesk hours

VERACIS: THE POST-COVID CUSTOMER TRUST OPERATIONS POWERED BY O.DIGITAL MASTERMIND

GIGCLOUDS™

The impact of COVID-19 on cloud management has been profound. GigClouds managed service program helps CEOs to adopt a strategy that addresses immediate-term and long-term client needs including cost optimization, business continuity, and security.

CUSTOMER WIDE™ HARMONICS

Budgetary pressure and a risk-averse mindset often stifle investment in new, “noncore” customer service, agent-oriented technologies. CX Leaders should buck this trend and adopt a “spend to save” mentality by using Customer Wide Harmonics Framework.

RADICAL WORK™ NUCLEUS

Effective deployment of a Radicalwork Nucleus (RWN) approach requires analysis of business activities, work context, and employee motivation. We work with CHROs and the C-Suite on optimizing Workplace technologies and introducing new agile frameworks.

CX CONTINUUM™

Continuousness is a formula for success in a world that is constantly changing and more so after the COVID-19. C-Level leadership supporting CX can use our Return on Value (RoV) Solutions to prepare their organizations for continuous customer experience.

Return on Value (RoV)

Results driven obsession

Deliver with love

Customer is at heart

Pace Layered Approach

Rapid, Agile and Modular

Invincible360 Framework

Quick recovery of business

O.Digital Operations

Outthink.
Outsmart.
Outdo.

Outdo the competition with O.Digital

Operations (O) are digital. Our O.Digital Services comprise the processes linking an organization with its existing and potential customers.

Customer Harmonics

We fulfil the functions of Harvest; Amplify; Retention and Efficiency (HARE) integrating our O.Digital and innovative CX management solutions across touchpoints of the Composabl flower of service. We are not another or any BPO, nor we do what they do in scale or size. We are like a cherry on top of ice cream of processes offered by those Companies. In fact, we make these Process Outsourcing Companies shine with our transformational piece of CX, Digital process Automation and Consulting capabilities.

Check out BPO versus O.Digital

OPTIMIZE CX OPERATIONS WITH O.DIGITAL

Operations (O) are digital. At Virtuos we offer CX Continuum and Digital ASAP Services that comprise a variety of tools to help organizations acquire potential customers while improving existing customer relationships.

CUSTOMER ACQUISITION
CUSTOMER ENGAGEMENT

Content Orchestration

Content is king. Content is voice too. It’s loud and audible everywhere. ContentVoice is now video, audio, images, text encapsulated to capture the voice of the customer in real time.

Outcome Driven Prospecting

In the modern After COVID Era (ACE), companies need new ways of identifying and pursuing prospects with an integrated Insights Engine, Sales discipline, and personalized messaging.

Multi-channel Campaigns

Orchestrate customer engagements and marketing content to individuals and segments across multiple channels. Channels may include websites, email, mobile, text, and social.

Social Sentiment Monitoring

Social Sentiment monitoring may include techniques such as sentiment analysis, keyword search-type analytics, natural-language processing, social networking, and scoring.

Unified CX Continuum

CXDesk is a diverse, multi-functional approach to optimize CRM investments through technology upgrades, continuous improvement, and integration delivering operational excellence and reduced TCO.

FreshCX Journey

If you are a startup with a focus on blitzscaling your business, ensure that your customer experience does not dilute your marketing efforts. FreshCX helps you to focus on your core strengths leaving the rest to us.

24x7 Customer Outcomes

Design and operationalize customer intent and interests enabled personalization to deliver gratifying CX and competitive differentiation resulting in measurable impacts. We use a variety of tools to deliver customer success.

AI in shopping cart

Cart abandonment is really a complex problem faced by marketers. In our survey, we found no.1 reason for cart abandonment is not sticker price or technical glitches but “micro moments”.

OPTIMIZE BUSINESS OPERATIONS WITH O.DIGITAL

Operations (O) are digital. At Virtuos we offer digital transformation Services that comprise a variety of tools to help organizations maintain leading edge market presence while ensuring long term sustainability and business continuity.

LEAN STARTUPS
GROWING ORGANIZATIONS

Branding Services

Brandien offers brand architecture and naming services besides asset monetization. A good brand will have emotional connect with customers significantly boosting CX, brand advocacy, and loyalty.

Digital Kickstarter

Our Digital Kickstarter Pack gets you up and running in weeks with UX Design, Content, Social Profiling, and eCommerce.

Digital Jumpstart

Our Digital Jumpstart Package introduces you to the right technologies, alliances, cloud platforms and complete automation tools.

FreshCX Journey

Digital AS A Program

We help growing organizations with Digital ASAP offering a bouquet of services such as Content Delivery, SERP, Branding and Marketing Services. Oyecart, a new addition to our services, helps you to manage ecommerce metrics more efficiently.

CX Transformation As A Program

Virtuos CXNow Program is designed to transform your customer’s experiences on a continuous basis. CXNow is powered by 7C CXNow Framework foundational to your compelling vision for your customer experience strategy.

W.Digital Program

At Virtuos W.Digital™, we have a business strategy to boost workforce digital dexterity and performance through an engaging and intuitive work environment. Radical Work Nucleus Creates Opportunities for IT and HR to Focus on Micro-Culture Advancements.

Talentare Resourcing

Repository of right candidates with skill assessments available for onshore, offshore or Virtual Office engagements with flexible work hours.

Integrated Sales and Marketing

CX Continuum As A Service

Digital As A Program

Digital WorkPlace Program

Digital Century Modern Services

What defines 21st Century Corporation

TRADITIONAL BPO versus CTO

Here is a brief comparison between BPO and CTO — The Customer Trust Operations.

Business Process Outsourcing

BPO

Outsourcing of services
Have access to CX domain experts
Large size operational role
Customer Management objective
Process Enhancement Technologies/Services
Labour intensive technology driven
Improve C-Sat; Reduce Service Cost
COST, IMPACT, AND TRUST

Customer Trust Operations

iShoring of specialized services
We are the CX domain experts
Niche strategic role
Customer Experience objective
Process Re-Engineering/Transformation
Outcome Driven Experience Continuum
Improve CX Index, Reduce Attrition
TRUST, IMPACT, AND COST

HOW TO RUN BUSINESS ON SHOESTRING BUDGETS?

Resources cost 80% of your budgets and our O.Digital experts help you get started small with big wins. Learn how we do!

Full Name

Mobile

Company

Designation

Message

Remaining characters: