Customer Management (CM) Operations Strategy
Improve Customer Retention and Growth With a CX Strategy using O.Digital Mastermind.Evolving From Customer
Experience to Customer Trust
The impact of COVID-19 on cloud management has been profound. GigClouds managed service program helps CEOs to adopt a strategy that addresses immediate-term and long-term client needs including cost optimization, business continuity, and security.
Budgetary pressure and a risk-averse mindset often stifle investment in new, “noncore” customer service, agent-oriented technologies. CX Leaders should buck this trend and adopt a “spend to save” mentality by using Customer Wide Harmonics Framework.
Return on Value (RoV)
Results driven obsession
Deliver with love
Customer is at heart
Pace Layered Approach
Rapid, Agile and Modular
Invincible360 Framework
Quick recovery of business

Outdo the competition with O.Digital
Operations (O) are digital. Our O.Digital Services comprise the processes linking an organization with its existing and potential customers.Customer Harmonics
We fulfil the functions of Harvest; Amplify; Retention and Efficiency (HARE) integrating our O.Digital and innovative CX management solutions across touchpoints of the Composabl flower of service. We are not another or any BPO, nor we do what they do in scale or size. We are like a cherry on top of ice cream of processes offered by those Companies. In fact, we make these Process Outsourcing Companies shine with our transformational piece of CX, Digital process Automation and Consulting capabilities.
OPTIMIZE CX OPERATIONS WITH O.DIGITAL
Operations (O) are digital. At Virtuos we offer CX Continuum and Digital ASAP Services that comprise a variety of tools to help organizations acquire potential customers while improving existing customer relationships.- CUSTOMER ACQUISITION
- CUSTOMER ENGAGEMENT
Content Orchestration
Content is king. Content is voice too. It’s loud and audible everywhere. ContentVoice is now video, audio, images, text encapsulated to capture the voice of the customer in real time.
Outcome Driven Prospecting
In the modern After COVID Era (ACE), companies need new ways of identifying and pursuing prospects with an integrated Insights Engine, Sales discipline, and personalized messaging.
Multi-channel Campaigns
Orchestrate customer engagements and marketing content to individuals and segments across multiple channels. Channels may include websites, email, mobile, text, and social.
Social Sentiment Monitoring
Social Sentiment monitoring may include techniques such as sentiment analysis, keyword search-type analytics, natural-language processing, social networking, and scoring.
Unified CX Continuum
CXDesk is a diverse, multi-functional approach to optimize CRM investments through technology upgrades, continuous improvement, and integration delivering operational excellence and reduced TCO.
FreshCX Journey
If you are a startup with a focus on blitzscaling your business, ensure that your customer experience does not dilute your marketing efforts. FreshCX helps you to focus on your core strengths leaving the rest to us.
24x7 Customer Outcomes
Design and operationalize customer intent and interests enabled personalization to deliver gratifying CX and competitive differentiation resulting in measurable impacts. We use a variety of tools to deliver customer success.
AI in shopping cart
Cart abandonment is really a complex problem faced by marketers. In our survey, we found no.1 reason for cart abandonment is not sticker price or technical glitches but “micro moments”.
OPTIMIZE BUSINESS OPERATIONS WITH O.DIGITAL
Operations (O) are digital. At Virtuos we offer digital transformation Services that comprise a variety of tools to help organizations maintain leading edge market presence while ensuring long term sustainability and business continuity.- LEAN STARTUPS
- GROWING ORGANIZATIONS
Branding Services
Brandien offers brand architecture and naming services besides asset monetization. A good brand will have emotional connect with customers significantly boosting CX, brand advocacy, and loyalty.
Digital Kickstarter
Our Digital Kickstarter Pack gets you up and running in weeks with UX Design, Content, Social Profiling, and eCommerce.
Digital Jumpstart
Our Digital Jumpstart Package introduces you to the right technologies, alliances, cloud platforms and complete automation tools.
FreshCX Journey
If you are a startup with a focus on blitzscaling your business, ensure that your customer experience does not dilute your marketing efforts. FreshCX helps you to focus on your core strengths leaving the rest to us.
Digital AS A Program
We help growing organizations with Digital ASAP offering a bouquet of services such as Content Delivery, SERP, Branding and Marketing Services. Oyecart, a new addition to our services, helps you to manage ecommerce metrics more efficiently.
CX Transformation As A Program
Virtuos CXNow Program is designed to transform your customer’s experiences on a continuous basis. CXNow is powered by 7C CXNow Framework foundational to your compelling vision for your customer experience strategy.

Digital Century Modern Services
What defines 21st Century Corporation
TRADITIONAL BPO versus CTO
Here is a brief comparison between BPO and CTO — The Customer Trust Operations.Business Process Outsourcing
BPO- Outsourcing of services
- Have access to CX domain experts
- Large size operational role
- Customer Management objective
- Process Enhancement Technologies/Services
- Labour intensive technology driven
- Improve C-Sat; Reduce Service Cost
- COST, IMPACT, AND TRUST
Customer Trust Operations
- iShoring of specialized services
- We are the CX domain experts
- Niche strategic role
- Customer Experience objective
- Process Re-Engineering/Transformation
- Outcome Driven Experience Continuum
- Improve CX Index, Reduce Attrition
- TRUST, IMPACT, AND COST
HOW TO RUN BUSINESS ON SHOESTRING BUDGETS?
Resources cost 80% of your budgets and our O.Digital experts help you get started small with big wins. Learn how we do! Enquire NowEnquiry Form
O.Digital is your lean way of starting up and cherishing our expertise without a hole in your pocket. Contact us to benefit from our digital stack of services offered through various delivery options.