Design and operationalize customer intent and interests enabled personalization to deliver gratifying CX and competitive differentiation resulting in measurable impacts.
Customers who use live chat are 3x more likely to buy and develop deep levels of trust with the brand. By creating experiences on micro-moments throughout the customer journey, the sales conversions go up by 300%, and cost of engagement goes down.
Integrated content, optimization, and personalization enable new levels of engagement across various touch points during the customer encounter with multiple channels. AI and Machine learning (ML) guided recommendations like what content to share helps you cut through the noise.
Intelligent search bidding and syndicating the content to right customers at the right time always requires smarter prediction capabilities driven by AI and Machine Learning (ML) technologies. We truly understand that your goals are not just reduced CPA alone but differentiated ROI.
Brands fail to understand and assimilate millions of customer journeys across platforms, ecosystems and engagement channels. Gain invaluable insights on the fly by creating customer personas and building real-time customer journeys through our visually rich, AI powered CJourney tools.
Use new share mediums to engage real-time with millennials and tech-savvy customers who want to multitask using voice, messaging and browser or app on mobile. Building on Mobile First vision, our Live Share helps customers on-the-go experience new levels of maturity in interaction engagement.
Built on the foundation of Natural Language Processing (NLP), Artificial Intelligence and Machine Learning, AURY® is our brand new chatbot for the digital world. It brings conversations to life, intuitively engages and transparently connects with digital platforms delivering immersive experiences.
Content is king. Content is voice too. It’s loud and audible everywhere. ContentVoice is now video, audio, images, text encapsulated to capture the voice of customers in real time.
Cart abandonment is a complex problem faced by marketers. In our survey, we found the no.1 reason for cart abandonment is not sticker price or technical glitches but "micro-moments."
Orchestrate customer engagements and marketing content to individuals and segments across multiple channels. Channels may include websites, email, mobile, text, and social.
Social Sentiment monitoring may include techniques such as sentiment analysis, keyword search-type analytics, natural-language processing, social networking, and scoring.
Brandien offers brand architecture and naming services besides asset monetization. A good brand will have emotional connect with customers significantly boosting CX, brand advocacy, and loyalty.
CX is not about a single instance or a single transaction. CX extends the complete arc of services. Share your queries with us and we will reach out to you with plans to implement CX Continuum as a service.