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The No. 1 CX and Digital Transformation Solutions

A decade old partnership Between Virtuos and Oracle delivering Customer Experience (CX) to nearly 100 leading Brands worldwide. CX FOR SERVICE Watch Video

THE POWERFUL DUO

Oracle and Virtuos is a powerful force when it comes to CRM Technology Implementation and Customer Experience (CX) Transformation.
Service Cloud #No.1

Oracle + Virtuos

Virtuos Consultare delivers Industry’s leading Oracle Service Cloud Implementations. Oracle Service Cloud (Formerly RightNow CX); Oracle Field Service Cloud (Formerly TOA) Oracle Policy Automation (OPA) and Oracle Digital Assistant.

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Oracle Engagement
Cloud — The Next Edge

Virtuos delivers the most Integrated Solutions for Sales, Pre-Sales and Post-Sales. Because Customer Experience (CX) is not a siloed solution destined for one department or one function.

VIRTUOS, VEDAM AND ORACLE

Virtuos Consultare capabilities and Vedam Digital Design Agency strengths empower leading brands with the state of the art CX Marketing practice.
C.DIGITAL FOR ORACLE
MASTERMIND PRACTICE
VEDAM DIGITAL
AGENCY AND ORACLE
DIGITAL ASAP
CX MARKETING SERVICES
Oracle Eloqua Icon

Oracle Eloqua

Oracle Eloqua and Oracle Content and Experience Cloud equip B2B marketers with best-in-class lead and campaign management tools.

Oracle Responsys Icon

Oracle Responsys

Oracle Responsys and Oracle Mobile Cloud empower B2C marketing teams with the tools to deliver the relevant, engaging experiences.

Oracle BlueKai Icon

Oracle BlueKai

Oracle BlueKai empowers marketers with tools to acquire the best customers, target more precisely, create, and deliver more targetable media campaigns.

Oracle Maxymiser Icon

Oracle Maxymiser

Oracle Maxymiser enables marketers to test and personalize customer experiences across channels and devices by driving more relevant engagement.

Oracle Infinity Icon

Oracle Infinity

Oracle Infinity is an analytics solution that harnesses big data and works in real-time to collect, process, and deliver actionable customer intelligence.

Oracle CrowdTwist Icon

Oracle CrowdTwist

Oracle CrowdTwist enables personalized customer engagement and reward programs that increase brand value and drive purchase frequency.

VIRTUOS CONSULTARE FOR
ORACLE DIGITAL ASSISTANTS (ODA)

Virtuos Consultare, a leading Partner for Oracle Service Cloud with few dozens of implementations worldwide on Service Cloud now comes up with Best Practices and Consulting Services for Oracle Digital Assistant — the state of the art ChatBot for CX.
1 How are you engaging with your customers / partners / employees across multiple channels (web, messaging, voice)?
2 What is your plan to drive consistent and engaging customer service at scale across multiple channels?
3 How log does it take for customers to connect with your agents? How long does it take to provide the right response?
4 How are you specifically using messaging apps like Facebook Messenger or Slack to engage customers/employees?
5 What if a digital assistant could automate mundane business processes and approvals across business functions?

ORACLE DIGITAL ASSISTANT AND
VIRTUOS CONSULTARE EXPERTISE

Virtuos CX Practice is the most mature business with more than 12+ years of experience across diverse industries. Virtuos delivers strategic counsel, best practices, and high performance consulting — implementation and customization services for deploying Oracle Digital Chatbot.
24/7 Customer Service

24/7 Customer Service

Stronger brand relationships with customers by making support and answers to questions available on demand.

Digital Assistant for CPQ

Digital Assistant for CPQ

Efficient and effortless customer experiences when dealing with complex inquiries that create direct upsell opportunities.

Customer Engagement

Customer Engagement

Enhanced inbound marketing efforts with chatbot-powered landing pages to quickly connect, educate, and qualify leads.

Empowered Sales Forces

Empowered Sales Forces

Higher levels of engagement amongst sales teams with access to evergreen information and ability to manage sales, HR, and IT inquiries through seamless backend integration.

Marketing Personalization

Marketing Personalization

Innovative ways to seamlessly connect with consumers when they want, and across the channels they prefer.

Unforgettable CX

Unforgettable CX

Voice-enabled interactions across touchpoints to create memorable and differentiated customer experiences.

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ORACLE CX SUCCESS STORIES

Virtuos has delivered more than 100 Projects on Oracle CX — Mostly on Oracle Service Cloud. One of the world’s largest Travel Company — MakeMyTrip; another largest E-Commerce Company — Flipkart and India’s top 500 Industrial Group — TVS Credit amongst others.
Other Customers
  • Flipkart.com
  • Myntra.com
  • India First
  • Craftsvilla
  • National University of Singapore

FABULOUS OFFERINGS FROM VIRTUOS

Virtuos Oracle CX Practice has newest offerings designed for the Post-COVID economy. These products have been acclaimed worldwide for delivering continuous intelligence while providing continuous improvement of customer experience.

CXNOW Transformation

Customer Experience is not a project — it’s a program. Virtuos CXNow Program is designed to transform your customer’s experiences on a continuous basis. Some of the leading brands have undergone significant customer driven digital transformation. Know more...

CXDESK CX Continuum

CXDesk is a diverse, multi-functional approach to optimize CRM investments through technology upgrades, continuous improvement, and integration delivering operational excellence and reduced TCO. Know more...

Rainbow CX Technologies

No single CRM vendor can offer all the technologies required for Customer driven Digital Transformation. Virtuos offers technologies such as accelerators, tools, and extensions; frameworks; and industry leading integrations from our Relationware domain practice. Know more...

RightApps for Oracle CX

Progressive web apps are here to disrupt the traditional mobile app ecosystem with intuitive, hyper-responsive, lightweight UX designs. Virtuos has built PWA for Oracle CX Products for Agents to use Tablets, iPhone, and Android phones to assist their customers wherever they are. Know more...

What People Say Testimonials
Flipkart.com

We chose RightNow, because of exceptional Consulting Approach that Venky and Virtuos offered for Flipkart.

VP-Technology Flipkart.com
Standard Chartered Bank

With KANA solutions, we are able to meet the challenge of providing the best experience for our customers.

Head of Technology Standard Chartered Bank
MakeMyTrip.com

RightNow CRM implemented by Virtuos has helped us in managing our Customer Experiences better.

Chief Technology Officer MakeMyTrip.com

01. VISION CONNECT

Set operational objectives, establish a connect with the cross-functional team, and understand CX initiatives to manage current state (CXOpia).

You are in safe hands

Virtuos has implemented over 200 CX projects across diverse verticals and technology domains with high Customer Success rate.

Schedule CX Primer

02. TECH INSIGHTS

Insight into the technologies that help customers to evaluate, measure and act on customer perception, sentiment, and experiences.

Our Technology Portfolio

Virtuos has certified professionals on multiple CRM Technologies such as Salesforce, Oracle, Microsof,t and Creatio (formerly BPM’Online).

See our Portfolio

03. PACE LAYERED STRATEGY

It is a framework of "Pace Layers" with the precise definition of strategic goals, and how these goals are achieved through a process of iteration.

Differentiation Strategy

Systems of records and processes focus on standardization. Using our NOW framework, we structure various differentiation techniques.

See PLUS methodology

04. HAPPIESTS CULTURE

It’s not just a happy working environment; it’s employees’ own space — where they are obsessed to deliver happiness to customers.

Happiests Building Blocks

Our unique h-a-p-p-i-e-s-t-s building blocks define the characteristics of our culture. These nine styles fit into integrated culture framework.

Learn More
VIRTUOS + ORACLE SOLUTIONS Modern Industries
Retail

Virtuos has implemented dozens of CRM Projects for E-Commerce Industry Vertical.

Go to Industry Solutions

Retail

Ecommerce

Travel & Hospitality

Online Travel Companies like MakeMyTrip, Thomas Cook amongst others are our clients.

Go to Industry Solutions

Travel & Hospitality

ONLINE TRAVEL

Banking & Financial Services

TVS Credit, India First amongst others implemented CRM using Virtuos C.Digital Services.

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Banking & Financial Services

NON BANKING FINANCE