The Digital Century Business
Oracle Service Cloud
 

Oracle Service Cloud

Oracle Service Cloud is a market leader and best suited for sizeable B2C complex Customer Experience Projects.

Virtuos is the numero uno in the implementation of Oracle Service Cloud transforming more than 100 brands across Omni channels in five countries. We have 10+ years of deep expertise and experience edge in Retail, E-commerce, and Travel verticals. Now our consulting services are designed and delivered on a framework of Pace layers to meet your strategic goals.

Go PLUS

The Core of Oracle Service Cloud

Customer experience and CRM implementation services continue to be in high demand with the advent of digital business transformation. CRM functionality falls into five main categories: sales, marketing, customer service, field service and e-commerce, as well as several cross-CRM applications.
Email Management

Email Management

Configure and customize powerful email management solution with intelligent filtering and experience routing mechanism.

Chat

Chat

Implement Chat Cloud Service with agent-enabled tools like Chat Conferencing, Transferring, Integrated KM and real-time Analytics.

CTI

CTI

Use Platform to integrate Call Center telephony systems with Agent Desktop providing agents single-screen-view to operate on.

Knowledge Management

Knowledge Management

Design Self-learning knowledge-base with smart scoring and omnichannel access enabling agents and customers a consistent source of knowledge.

Customer Portal

Customer Portal

Build Self-service portal which allows customers to access knowledge, service requests, chat and communities.

Desktop Workflows

Desktop Workflows

Construct drag-and-drop experience designer which guides Agents through a consistent Servicing Process to minimize chances of error.

Agent Scripting

Agent Scripting

Implement interactive scripting tool explicitly designed for Call Center Agents to service customers with the right information at the right moment.

Guided Assistance

Guided Assistance

Develop a step-by-step troubleshooting tool which effectively allows Agents as well as Customers to diagnose product/service related problems.

Opportunity Management

Opportunity Management

Configure Opportunity Tracking that comes with multi-stage strategy support for sales agents and dozens of standard pipeline reports.

Outreach/Campaigns

Outreach/Campaigns

Implement modules and components of Campaign Management along with email-tracking tools designed to plan better audience segmentation.

Feedback/Surveys

Feedback/Surveys

Design surveys that come bundled with Standard and Syndicated Widgets which allows you to capture customer feedback from any channel.

Reporting and Analysis

Reporting and Analysis

OSvC is packed with hundreds of standard reports and even allows building highly customized reports powered by an Operational and a Replication Database.

Solution Screenshot
Fast Loading Optimized
Fast Loading
Optimized
Responsive Design
Responsive
Design
Pixel Perfect
Pixel
Perfect
B2C Travel Giants
Why India’s leading B2C Travel Giants trust Oracle Service Cloud?

CX CONSULTING SERVICES

Virtuos approaches the market from both a business consulting approach, as well as with a technology-enabled transformation perspective with clearly identified value drivers. Virtuos also focuses on complex front office transformations belonging to multichannel CX, digital design, and mobility across diverse industries.
Professional Services

Professional Services

We deliver innovative solutions for better business insight, adaptive business processes, and superior ownership experience. We have strengths in CX strategy & vision, industry CRM Domain expertise and digital design capabilities along with strong Engineering competencies in integration, customization, and digital process automation.

Learn More
Customer Engagement Hub

Customer Engagement Hub

Customer Engagement Hub (CEH) enables organizations to align their processes with customer intent to orchestrate a seamless customer experience. We apply Relationware Integration “lens” to envision your agile and always evolving CEH to handle changing business demands.

Learn More
CX Transformation

CX Transformation

Industry’s first and integrated CX.Digital Transformation comprises of our niche CX strategy and design; demand generation and sales enablement; branding and value proposition; content and multi-channel marketing. Our unique 7C Model creates a structure to understand your customer insights and help you build a customer-centric culture.

Learn More
CXDesk Services

CXDesk Services

We support CX Applications, Technologies & Integrations in bimodal IT environment delivering superior user experience and higher adoption levels. We use most modern Software Admin, Audit, QA and Project management tools to offer professional, timely and qualitative CX Continuum services.

Learn More

The right team for your CX transformation

Let's talk CX with experts

Work with Us

Meet some of our CX Experts

Top-notch CX Consultants across regions to design and deliver Experience Business for our customers.
Kristina Hermanns - Director Solution Consulting
Kristina Hermanns Director Solution Consulting Leading CX.Digital transformation practice for specialized verticals. CX strategy and design consulting is her forte.
Amarinder Singh - Head of CX Services
Amarinder Singh Head of CX Services CX Delivery champion having executed more than 50+ CX projects under his belt. Experience Design Thinking is his asset.
Manish Kumar - Customer Success & Strategy
Manish Kumar Customer Success & Strategy Customer success manager to sponsor continuous improvements in CXDesk design and delivery delighting customers.
Rachit Mathur - CX and Digital Strategy
Rachit Mathur CX and Digital Strategy CX.Digital Integrated transformation services consultant. Helping customers with CX Primer to look at the big picture.
Connect To Cxify

Let's connect to cxify

We are very excited to transform your customer experience across brand, digital, and commerce.

Our Office Contact us to get prompt response Open Map
Our Email Email us to reach you quickly Send Email
Our Support Go to customer support portal Open Incident