Virtuos is the numero uno in the implementation of Oracle Service Cloud transforming more than 100 brands across Omni channels in five countries. We have 10+ years of deep expertise and experience edge in Retail, E-commerce, and Travel verticals. Now our consulting services are designed and delivered on a framework of Pace layers to meet your strategic goals.Go PLUS
Configure and customize powerful email management solution with intelligent filtering and experience routing mechanism.
Implement Chat Cloud Service with agent-enabled tools like Chat Conferencing, Transferring, Integrated KM and real-time Analytics.
Use Platform to integrate Call Center telephony systems with Agent Desktop providing agents single-screen-view to operate on.
Design Self-learning knowledge-base with smart scoring and omnichannel access enabling agents and customers a consistent source of knowledge.
Build Self-service portal which allows customers to access knowledge, service requests, chat and communities.
Construct drag-and-drop experience designer which guides Agents through a consistent Servicing Process to minimize chances of error.
Implement interactive scripting tool explicitly designed for Call Center Agents to service customers with the right information at the right moment.
Develop a step-by-step troubleshooting tool which effectively allows Agents as well as Customers to diagnose product/service related problems.
Configure Opportunity Tracking that comes with multi-stage strategy support for sales agents and dozens of standard pipeline reports.
Implement modules and components of Campaign Management along with email-tracking tools designed to plan better audience segmentation.
Design surveys that come bundled with Standard and Syndicated Widgets which allows you to capture customer feedback from any channel.
OSvC is packed with hundreds of standard reports and even allows building highly customized reports powered by an Operational and a Replication Database.
We deliver innovative solutions for better business insight, adaptive business processes, and superior ownership experience. We have strengths in CX strategy & vision, industry CRM Domain expertise and digital design capabilities along with strong Engineering competencies in integration, customization, and digital process automation.Learn More
Customer Engagement Hub (CEH) enables organizations to align their processes with customer intent to orchestrate a seamless customer experience. We apply Relationware Integration “lens” to envision your agile and always evolving CEH to handle changing business demands.Learn More
Industry’s first and integrated CX.Digital Transformation comprises of our niche CX strategy and design; demand generation and sales enablement; branding and value proposition; content and multi-channel marketing. Our unique 7C Model creates a structure to understand your customer insights and help you build a customer-centric culture.Learn More
We support CX Applications, Technologies & Integrations in bimodal IT environment delivering superior user experience and higher adoption levels. We use most modern Software Admin, Audit, QA and Project management tools to offer professional, timely and qualitative CX Continuum services.Learn More
The right team for your CX transformation
We are very excited to transform your customer experience across brand, digital, and commerce.