The art of mastering the hunt for ideas. Gain invaluable knowledge from our in-depth research to turn these insights into action. We create data fabric that can let you grow and flex real-time decision-making capabilities. Modern Best Practice (MBP) advisory commits to iterative adjustments in layers.
Systems of records and processes focus on standardization and operational efficiency. Using our NOW (New Or Wow) framework, we structure various differentiation techniques, industry-specific domain capabilities and innovative often disruptive business models for sustainable competitive advantage.
With strong consulting skills, CRM and Customer Experience (CX) Practice along with sound Software and Digital Engineering capabilities, Virtuos enables enterprises to harness multitude of technologies. Our Digital dexterity standards also offer unique governance and change management strategies.
Develop intellectual curiosity which is basically an abiding interest in and all matters that improve the business capabilities to do more.
The colour of your ideas. That is the diversity we see it when multicultural representation from different backgrounds present in Hackathon X.
Mastering the habits of the hunt. Begin with eyes wide open engagement with the world and a sense of what needs to be observed.
Putting yourself in the line of fire potentially generating valuable ideas. An Act of moving toward different sources of ideas and beginning to work with them.
Journey maps, buying, and micro-moments bring insights to help you with real-time digital marketing campaigns and strategies.
Political, Economic, Social, Technological, Legal environmental factors can affect many aspects of the business — a vital source of insights.
Leading universities, Academies of repute bring insights from a myriad of sources - students, professors, industry veterans, and alumni network.
Professional networks, Research organizations, Publications, Partners, Industry associations, Conferences, amongst several others are insightful.
Transformational practices by leveraging Artificial Intelligence to pave the way for disruption that’s vital for sustainable differentiation in your industry.
Customer Success Management with clearly defined KPIs to bring higher productivity and participate in digital workplace strategies.
Alignment with Gartner CEB for insights and thought leadership to advise and guide on the next big thing in technology and business.
IndicialTM Diagnostics comes with research tools, methodologies, and consumer indices to help organizations with business and marketing strategies.
Board or Executive engagement fairly at senior level because of strategic focus and type of funding.
Well understood in advance. It’s highly integrated and commoditized. Quite stable and interdependent.
Planning horizon at this pace is two or more years because of various interdependencies.
The corporate capital investment process is applied at this pace as it directly relates to operational efficiency.
Minimum as the planning horizon is two or more years, and it also comes with sophisticated evaluation.
A formal selection committee with the complex evaluation process, ROI analysis. Usually traditional vendors present.
Modular upfront design and systematic architectures. Governance is formal and enterprise wide.
Regular patches, updated, and enhancements. Vendor tech support contract or internal IT Contract.
Operational Efficiency remains a strategic focus. Blocks of dependencies sharing the same focus.
Systems of records are well suited for Mode 1. More predictable evolution of products and technologies.
It’s usually low. A lot of emphasis on negotiation and formal touch points used for negotiation techniques.
Slower compared to other layers, and incremental change is noticed because of a legacy that it comes with.
Flexible and loosely coupled architectures. Service-oriented, mostly cloud first or cloud-ready architecture.
Vendor contract or internal IT. Maintenance interwoven with ongoing development and engineering.
Increase profitability while shortening the time to market. Bring agility in the business model transformation.
Reasonably understood in advance. Highly configurable and customizable, and autonomous.
Often hybrid, but mostly Mode 2 practices when exploration and experimentation are needed for evolution.
Moderate but more frequent. Configurability is key, and the thinking changes with shorter time to market.
Lightweight, emergent, low-code tools. Cloud and AI dominate with investments in public Cloud and security.
Very limited in nature. Only best practice advisory services required due to autonomous business continuity.
Disruptive thinking, constantly looks for quick wins by focussing more on newly achieved skills and leaving legacy.
Very unique, mostly not well-understood. Experimental basis with iterative and dynamic testing in paces.
High in these paces, and on the edge of chaos with strong collaboration. Also in Bimodal Mode 2.
Rapid and very frequent with "throwaway" customization. Sense and respond approach with "Fail fast" planning horizon.
Note: This is a generic and sample PLUS Model for SOE. If you need specific for your organization, please contact us with your brief message
We have committed investments in software and digital engineering technologies from leading OEM Partners and Specialized partners. We developed our own connectors, accelerators, and software to complement, and augment CX Continuum services.
We have deep expertise in CRM and Customer Experience; Application development, Cloud, and Mobility. We also leverage Partners’ strengths in a specific type of project or engagement.
High standards of employee digital dexterity levels implemented through ExperienceJob framework creating digital workplace environment to deliver superior customer experience.
A two-pronged pace layered strategy was implemented for one of the leading Online Travel Agency (OTA), in which Virtuos created lean, integrable layers as a part of a mid-term to long-term digital strategy. The pace layers were further divided into teams, processes, and technology. Harnessing ‘Systems of Insights,’ select modules were implemented to streamline the contact center operations first, and then these modules were extended to each LOB. This allowed the OTA to successfully introduce new processes, optimize existing processes and realize business outcomes parallelly.
Virtuos helped a leading pharma company to design their digital transformation roadmap using PLUS by introducing an integrated, phased approach to connect multiple technology layers. The immediate requirements like inventory management, case management, and customer data management were put under ‘System of Records’ and relevant hook-points were provided to introduce ‘Systems of Differentiation and Innovation’ like social engagement, customer communities and customer behavioral models, all structured as a part of a well-thought-out digital transformation strategy.
Virtuos partnered with a leading Non-Banking Finance Company (NBFC) in their CX transformation initiative. Virtuos took an incremental approach where the customer interactions with the organization were streamlined, based on the immediate needs identified, followed by customer engagement solutions for providing seamless customer experience on Mobile and Web channels. Virtuos strategy helped the NBFC in transforming the CX by creating a robust and extendable digital experience platform, which gives an integrated experience to the customer by bringing data from >10 systems of records, thus creating a one-stop-shop for all customer needs.