Con
sul
tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
ENTERPRISE IT SERVICESThe Digital Automation, Engineering, and IT Infrastructure & Ops to Digital Technologies
KEY PARTNERSPartnerships with world's leading brands in CRM, HCM, and IT Automation
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
Com
pa
nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
Skills, Heuristics, Innovation, and Productivity (SHIP) are dynamic and
challenged constantly.When we launched the company — We wanted to be the smartest company on
the planet run by Virtuoso team members. Over the years, we realized that the complacency and
continued (unchallenged) success had become the biggest threat to the team’s professional IQ growth.
In 2019, we launched a brand new Employee Dexterity Program —
The Virtuosoship.Virtuoso means: Being Elite and Expert in a specialized
field. There is a new word — Virtuosoship — It means: the state of being Virtuoso. This
is like keeping yourself in Virtuoso status by acquiring new skills (S),
experimenting with ideas (Heuristics); Innovating continuously
(I), and Performing with a higher degree (P).
BEING VIRTUOSO
The state of being Virtuoso is not a one-time activity. The teams need to
remain cutting edge continuously.Virtuoso means: A person who has specialized knowledge or skill in a field, A
person who excels in technique or execution, A person who has a cultivated appreciation of artistic
excellence and a technology connoisseur.
THE FRAMEWORK OF VIRTUOSO + SHIP
Besides being Virtuoso, the teams need to upgrade skills, participate in
compulsory heuristics programs, join Innovation
On (iO) as a member, and continuously perform better.Every Virtuoso member will undergo a 30-day mandatory Mastering Business Art
(MBA) refresher Program in one or a few of the four disciplines — CX, Digital, Technology,
Systems.
SKILLED
Soft Skills
Technical Skills
Digital Skills
Professional Skills
Hard/Tech Skills
Data science
Data analytics
Data visualization
Cloud
Software engineering
AI/Machine learning
Internet of things
Security
Soft/Core Skills
Communication
Collaboration
Consulting
Coaching
Influence
Empathy
Networking
Problem solving
Digital Skills
Agile methods
Design thinking
DevOps
Journey mapping
Platform model
Product mindset
"A great employee is the one who changes every quarter with
new skills, new business, and new remuneration."
Heuristic
Hands-On
Practical
Fail Fast
Experimental
Hands-On
Someone who has hands-on experience of something has done or used it rather than just read or
learned about it: Many employers consider the hands-on experience to be as useful as an
academic qualification or a masterly skill.
Practical
Practical or practicable refers to a project or idea as being capable of being done or put
into effect: the plan was expensive, yet functional. The person develops sharp acumen to
succeed or be useful in real circumstances.
Fail Fast
A fail-fast approach is a sign of maturity to consider progressing on an idea or project or
abandoning or tweaking quickly. Extensive testing and incremental development practices help
you fail-fast without the stigma of a “failure.”
Experimental
Employees have the skills, art, or artistic techniques involving a radically new and
innovative style for product development, implementation, selling, solutions, consulting,
etc. Each POC or Pilot will be considered as experiments.
INNOVATIVE
Our Innovation On (Formerly Innovation Open) Lab is a guiding force
comprising board members, senior management, partners, and community that's involved in research,
hackathon X, workshops, ideation, and incubation of new ventures.
I-D-E-A Framework
Be Interested
Develop intellectual curiosity which is basically an abiding interest in and all matters
that improve the business capabilities to do more.
Diversify the Hunt
The colour of your ideas. That is the diversity we see it when multicultural
representation from different backgrounds present in Hackathon X.
Exercised
Mastering the habits of the hunt. Begin with eyes wide open engagement with the world and
a sense of what needs to be observed.
Agile. It’s Critical
Putting yourself in the line of fire potentially generating valuable ideas. An Act of
moving toward different sources of ideas and beginning to work with them.
Innovation Framework
PRODUCTIVITY
Our new innovative Productivity metrics include ABCDE alignment with Balanced
Scorecard and transformative OKRX — Objectives, Key Results, and Experiences.
ABCDE Framework
Attitude
Your response to stimulate; Feelings and Emotions; Passion and belief in the company also
signify attitude.
Behaviour
Your Social Skills, Digital Etiquette, Teamwork, Integrity and variety of other factors from
your behaviour.
Competency
Your ability to perform and achieve; Your skills; Experience needed to perform ExperienceJob;
Your skills are benchmarked.
Diligence
Quantum of Change you bring in through your efforts, It's Quantitative impact on Revenue and
Profitability.
EXPERIENCES
Differentiation, Innovation and Positive Impact on Company's Performance and Customer
Experience.
FLAIR Alignment
Success Mantra hinges upon clear vision and strategy. How do we look at our customers? Do we
deliver value and differentiate ourselves? What kind of learning and growth an employee has
with skills, and developing expertise to remain at the cutting edge.
How innovative is an Employee to bring internal process and design value drivers? How do we
look to our stakeholders? What contribution an employee has made. We give weightage as per
employee role. However, no single element is compromised to make up for other strategies.
ExperienceJob Framework
Intelligence Quotient (IQ) + Emotional Quotient (EQ) equals Experience Quotient (XQ). It
further has four components: Employee Engagement, Employee Success, Customer Success, and
Business Success. It's a Magic Quadrant – All are important for creating Experience Job.
Jobs aren't just tasks — They involve
experiences.
Jobs have robust social and emotional dimensions.
Useful innovations solve problems that had
inadequate solutions - or none at all.
Jobs have robust social and emotional dimensions.
Jobs to be innovative; collaborative;
growth-centric and must exceed targets.
The CORE Program consists of the Company’s Vision, Values, Culture Alignment,
Trust, purpose, Value metrics, Digital Dexterity, Job Designing, and Spectacularly Employee
Guide.
Vision & Mission Values Culture
Trust Purpose Value metrics
Digital Dexterity Job Designing Spectacular HR
Vision & Mission
Our vision to “Rid the world of bad experiences by creating Trusted Digital &
Human Ecosystems for a better today and tomorrow.” And the mission is “Create
Virtuoso talent that generates more creativity, more energy, and the very best
performance to deliver experiences; transform organizations; and impact the
society positively.”
Values
Our Core values are Virtuosity, Veracity, and Velocity. Virtuosity includes new
skills, imagination, tenacity to perform and excel. Veracity is about integrity,
trust, and how we treat our customers and employees. Velocity is about the speed
of execution by mobilizing resources like people, time, technologies, and
processes.
Culture
Culture is agile, hardwired to evoke passion, positivity, trust, and imagination
fluidly blending the intentions of top leaders with sincere, and smart employees
to foster Virtuos’s capacity to excel. Virtuos embodies “HAPPIESTS” Culture is
to drive innovation maintaining the diversity of people from different
backgrounds.
Trust
Any trust deficit is considered serious compliance at Virtuos — either with
Company, or Customers. At Virtuos, we enforce trust via seven key dimensions:
Behavior, Attitudes, Environment, Privacy, Security, Dexterity, and Experience.
Trust has no scope for compromise. Every employee is trained in Trust and
Ethical practices.
Purpose
We conduct training to inculcate a sense of purpose in employees, and this makes
them happier at work, healthier, and more productive. Purpose maps the potential
and passion of any employee and ties their strengths to the direct success of
the customers. Every employee feels Motivated when they are delivering value.
Value metrics
The value we deliver to customers is the value created by the employees
collectively. Our Reddi.to program is designed to provide
substantial value metrics by creating Compacto and Progetto. Quarterly Connects,
Monthly ExperienceVoice — the real-time, collaborative feedback improves
employee’s worthiness.
Digital Dexterity
In today’s fast-paced, high-tech environment, every employee must have the
ability and desire to exploit existing and emerging technologies such as CRM,
Automation tools for better business outcomes. Implementing digital dexterity at
Virtuos is a top priority to succeed, to keep pace with a world that’s going
digital.
Job Designing
This exercise involves assessing and then altering one or more of the core
aspects of work. We carefully conduct “Workdaying” sessions, design employee’s
job diagrams, and include a set of building blocks that an employee can
reconfigure to create more engaging and fulfilling experiences at work.
Spectacular HR
Structure, Performance, Ethics, Culture, Trust, Alignment, Capability, Ubiquity,
Learning, Agility, and Reddi.to. The transparent and open policy framework
defines how we work and how each employee is required to perform for the success
of our customers.
ORGANIZING THE BUILDING BLOCKS
Once the Virtuosoship Basic foundation is achieved, every employee will be
continuously participating in the organization of our building blocks. The following framework
defines how Virtuos will be designing its structure, Reddi.to Incentive structure,
building competencies using Agnitor and
other networks.The teams will have their identities, structures following agile methods to
drive innovation.
VIRTUOSOSHIP, THE SUCCESS MANTRA
Meticulously planned Employee Dexterity Program — the Virtuosoship is
for the success of our employees and our customers.At Virtuos, every customer is a Virtuoso hero. Every Employee is donning
“Virtuosoship.”