We are a specialized Customer Experience Partner for Oracle and Smart Strategy Consulting CRM Partner for Salesforce. We have over ten years of expertise in Verint/KANA Customer Engagement Practice, and combined strengths go with Microsoft Dynamics and Creatio (Formerly BPM’Online).Learn more
Pace Layered Umbrella Strategy (PLUS) is our edge in transforming your Customer Experience (CX) processes, business moments in touch with the fast paced consumer empowered milieu and autonomous Artificial Intelligence driven business landscape.Learn more
Lead in a fundamentally different way from a normal team in order to unleash the absolute maximum contribution of each individual Virtuoso. Assembled specifically for creating big change - radical or discontinuous change representing a significant shift.Learn more
We build next generation experiences with design thinking principles in mind by leading innovation in product development, customer strategy and even business transformation as a source of sustainable competitive business advantage.Learn more
Virtuos has demonstrated strengths in CX strategy & vision, industry CRM Domain expertise and digital design capabilities along with strong Engineering competencies in integration, customization, and digital process automation.
Our 99% customer success rating is a testimony to our game changing CRM transformation services competency.
Our 10+ years of #Cxcitement coupled with ExperienceJobTM culture helped more than 100 leading brands worldwide in transforming their customer experience (CX) architecture. With our Pace Layered Umbrella Strategy (PLUS), a framework for consultative-driven CX transformations, we focus on digital ecosystem management as a way to support clients' strategic objectives.Read more
Our integrated CX.Digital strategy comes with CX design thinking and User Experience (UX) capabilities along with the combination of CRM platform technical skills, CX domain consulting, and API integration expertise. Our strong Digital Engineering competencies and specialized partnerships resulted in the development of new product augmentations such as value accelerators, approaches, templates, and autonomous CRM connectors.Read more
Customers trust Virtuos for its transparency, openness, and credibility that’s earned for over a decade with an unblemished track record. Whether it’s trust-based information governance or trusted 360o view of Master Data Management, our customers always have a peace of mind. We offer top-notch consulting services, drive customer success with clear outcomes, leverage Artificial Intelligence (AI) for transparency controls, and always keep Customer @ Heart.Read more
More than 100 brands chose Virtuos as their preferred and best fit partner due to our business process transformation competencies, application engineering, digital design and strong industrie 4.0 domain expertise. Our Integrated CX and Digital experience implementation strategy were pivoted by Virtuos to achieve a single view of the customer across every touchpoint.Read case studies
Virtuos approaches the market from both a business consulting approach, as well as with a technology-enabled transformation perspective with clearly identified value drivers. Virtuos also focuses on complex front office transformations belonging to multichannel CX, digital design and mobility across diverse industries. Our CXDesk Customer Experience Continuum is a key differentiator when you are considering CRM transitions.
We are a strong provider of integrated, and well rounded industry specific CRM technology implementations by leveraging several specialized technologies on top of Core CRM suites. Our focus is to achieve single view of customer by delivering cross-channel CX and commerce across touchpoints. We also have deep skills in information architecture, data migration, digital marketing, and community portals development.
With deep Industry understanding, 10+ years of CX business acumen, business process transformation, and information architecture, we deliver on Customer’s vision. Our Industry’s first integrated CX.Digital division leverages Applications.Group’s Engineering & Experience Design competencies, and Yippee Media’s UX/UI design capabilities.
We develop CX strategies and roadmaps that extend from visualization to design with proven technology implementation expertise in the entire suite of Oracle CX offerings, Salesforce Sales and Service Cloud, and Verint’s Kana CEM amongst others. We specialize in different technologies, domains and competencies mastered over ten years of CRM and Customer Experience focus delivering more than 6000 working-months of CRM Professional Services.
Customer Engagement, Sales and Marketing solution
Customer Experience Transformation Project using Oracle platform
MakeMyTrip.com halved avg. call handling time and increased revenue with CX Cloud
Customer engagement on phone, email, chat and social channels
Get in touch with us to know more about CRM/CX technologies and Digital Transformation best practices. Our teams are here for creating experience edge!