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Virtuos Team Photo

Virtuoso Team DNA

We assembled some of the top performing teams and formed Virtuos with the clear intent of delivering truly outstanding Customer Experience (CX) Strategy, Digital Transformation Consulting and Experience Cloud Ecosystems. We are the Experience Consultancy.

Why We Are Different

Several things. There's almost a frenetic energy in how we work. It's far more intense than in an average team.

There's a lot more direct, no-holds-barred dialogue

We say a polite team will give you polite results. If you ask us straight, we are not polite teams. We work together physically and intensely-not just by email and phone. There are speed-rapid prototyping and rapid movement of ideas. There's also a very clear statement of what we're trying to do and not do upfront. And there's something in it for everybody.

Experience Force - the Virtuoso way
Experience Force
Performance Benchmark

We emphasize close quarters and tight time constraints

What does that do for the team? In concert with other things, it ensures true collaboration where ideas, not tasks, are the focus. Where people are belly to belly, and they feel they're under pressure, there's a lot more direct dialogue, a lot of intimacy and an intense blending of skills. There's an acceleration of momentum.

See how we benchmark performance on everyday basis Ordinary teams vs. Virtuoso teams

Digital Domain Expertise

CRM and Customer Experience

CRM and Customer Experience

Virtuos has 10+ years of strong expertise in CRM Technologies Implementation and Customer Experience (CX) Transformation services. We provide a complete portfolio of Professional Services, Experience Design Engineering and CXDeskTM CX Continuum management.

Digital Process Automation

Digital Process Automation

Traditional Business Processes are becoming autonomous with the advent of Artificial Intelligence and the digitalized Flower of Services. Virtuos works with partners to deliver Customer Experience Augmentation services and CX business outcomes.

CX.Digital Transformation

CX.Digital Transformation

Virtuos pioneered the integrated Customer Experience (CX) that connects with Digital Marketing to give a single view of a customer across channels and touchpoints. We offer CXNowTM transformation programs and IndicialTM Maturity Assessment Services.

Virtuos is The Idea Hunter

Breakaway ideas come to those who are in the habit of looking for them. Our I-D-E-A framework called "IDEAVERT" helping large brands to think long term by harnessing the mega trends in the age of digital disruption. Our Innovation Open (iO) Lab at Exonomy is bootstrapping new ideas to life.
I
D
E
A

Interest

Diversity

Exercise

Agility

Digital Etiquette

Most organizations fail to deliver results for their customers citing circumstances, environment, and unanticipated disruptions, but Virtuos rises above these by creating digital etiquette at home front first as the foundational strategy. Right from our hiring process to onboarding employee, and building cultural fitment, we have uncompromising standards to assess digital dexterity — the cognitive abilities and social practices required to create ExperienceJobTM. See our applied framework for digital dexterity.
Digital Dexterity
Source: Gartner
Digital Dexterity & Smart Work

Digital Dexterity & Smart Work

Customer @ heart

At Virtuos, we always believe that customers want more, not less. Virtuoso team leaders think about the customer in an ennobling fashion and hold in the highest esteem. Our unique ExperienceJobTM architecture is designed to deliver superior customer experience with an orchestrated symphony of mens, manus, et cor.
Strategy, Narrative, Action-01 STR A TEGY NARR A TIVE A CTION

Mens, manus, et cor

Inspired from MIT, we created Symphony of mind, hands and, heart — important framework to deliver superior customer experiences. It is meant to convey that acquisition of skills, knowledge (mens in Latin) is incomplete if they are not practiced using instruments, hands and other systems (Manus). Further, if experiences are not delivered from your heart (Cor), they become inhuman and mechanized.

Experience Quotient (XQ)

Virtuos designed Experience Quotient (XQ) Framework to deliver outstanding Customer Experience. As part of our ExperienceJobTM architecture, we train employees on Emotional Intelligence (EQ) with team building, collaboration, self-awareness and other activities. By allocating resources that are truly competent on relevant technical skills, and great potential we serve customers to drive satisfaction, loyalty, and advocacy.

Experience Quotient

COME, LET’S BUILD EXPERIENCE NATION

Join us as a customer or an employee to fuel the Experience Nation, we all dream of. We are your partner for creating Experience Architecture. Connect with us on social or contact us.