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Customer data, Digital experience, and Personalization Makes Experience Cloud - The Hero.

Experience Cloud

What is Experience Cloud?

Virtuos Experience Cloud is an integrated ecosystem of hubs, platforms, and suites connected on a common thread to deliver personalized, superior and contextual experiences to customers, employees, and other constituents. Experience Cloud focuses on "experiences" instead of channels, departments, and functions by embracing DXP, Agile APIs, Artificial Intelligence, and Insights.

It’s Single Cloud

No confusion about your engagement channels or departments you want to talk to. With Experience Cloud, you are in sync with whole company.

It’s All Experience

It focuses on delivering experiences harnessing omnicloud to make it easy for people to understand people better — eliminating the "strain."

It’s Digital Business

It is the creation of new business designs by blurring the digital and physical worlds — creating new digital human ecosystems for doing good.

It’s futuristic

Gone are the days when you have to spend on marketing cloud or sales cloud which aren’t enough to capture the imagination of nextgen customers.

AI - Artificial Intelligence

Artificial Intelligence

Virtuos Experience Cloud leverages Artificial Intelligence and Analytics to deliver highly personalized customer journeys.

Customer Experience

Customer Experience

Virtuos Experience Cloud is for customers who want brands to understand, know and personalize signature experiences.

Employee Engagement

Employee Engagement

Virtuos Experience Cloud is for employees who are the custodians of "experiences", and they want to be empowered to serve customers.

Digital Marketing

Digital Marketing

Virtuos Experience Cloud is for marketing that wants to tailor signature experiences for customers, employees, and other constituents.

Beyond Consumerization. A New Cloud.

Experience Cloud is built for Multi-channel, Multi-device, Progressive Web Apps (PWA) ecosystem with agile, event-driven architecture, microservices, and RESTful APIs. Experience Cloud provides consistency without sacrificing functionality, and it’s designed for the future where a new ecosystem of platforms, hubs integrate as one "human ecosystem."

Maintain a 360-Degree View

Capture every interaction from every touchpoint. Maintain a customer master record and analytics to mine for trends and insights. Instill required and expected data privacy (The biggest priority for the 21st century customer) with higher standards of opt-in, opt-out.

Contextual Experiences

Target customers and Audience Segments with Contextual Experiences by building personalization foundation and data model to bridge process silos, and facilitate customer journeys. This will include all channels and connected departments.

Modern Cloud

Experience Cloud is contemporary and evolving cloud supporting modern web development such as MEAN technologies and JavaScript with the clear purpose to bridge silos at three key touchpoints: user experience, process, and data.

Experience Economy

This is Experience Economy

Transcend from selling products or services to experiences — because there are no things as Experience Businesses. There are only businesses whose experience components are greater or less than those other businesses. Everybody is in experience making.
Customer Experience

Is it a product or
experience?

Coffee beans as commodity is 1 to 2 cents, as goods 5 to 25 cents a cup, but experiences are sold at 2 to 5 dollars.

Experiences integration

Experiences must be integrated

Marketing, operations, HR, IT departments must be collaborated and integrated to serve the customer. CX is not collective.

Industry 4.0 Readiness

Industry 4.0 Readiness

Experience Economy (Exonomy) is part of Industry 4.0 vision seamlessly collaborating with other ecosystems and optimizing resources.

Customer Engagement Hub

Beyond Engagement

Experience Cloud goes one step further from Customer Engagement Hub (CEH) which will be implemented by 60% of large companies by 2020.

EXPERIENCE CLOUD: THE CONSTITUENT EXPERIENCE ECOSYSTEM

Despite considerable efforts in integrating the data, siloed applications still don't meet the needs of "constituents" — Be it Customers, Employees, and the Community of People. Experience Cloud is built by the people applying Human-Centered Design, Outside-in Thinking Framework, Agile, and Innovative Journey Maps.
Experience Cloud Ecosystem Diagram
Source: Forrester
Experience Cloud logo
  • Consumers' Experience Ecosystem Is Transforming At An Unprecedented Pace
  • Experience Cloud Ecosystems Leverages The Customer-Obsessed Operating Model

THE BIRTH OF EXPERIENCE CLOUD™

Experience Cloud™, trademark of Virtuos has been in use since January 2009. Initially, the Experience Cloud™ was a Professional Services and Consulting Business. Synonymous with the customers' rising expectations in the Experience Economy (Exonomy), Virtuos has been developing Experience Cloud Ready products and Services. Experience Cloud™ is now part of Virtuos Exonomy Business.
Aury

Aury® is a new purpose-built digital chatbot Experience Cloud™ serving a myriad of channels. We have built the Aury® framework to augment humans with artificial intelligence (AI), Machine Learning (ML), and Natural Language Processing (NL) technologies.

Cloudle

Cloudle is a modern Low-Code, No-Code Experience Cloud™ Platform for delivering multi-experiences that efficiently and rapidly span multiple devices, digital touchpoints, and interaction modalities. Cloudle® is the foundation for Virtuos Experience Cloud™.

Definite

Virtuos Definite® is the Modern Multi Digital Experience Cloud™ Platform (MDXP). This platform will be a significant influence in shaping your front-end development practices and team skills around its “composable experience” capabilities.

Seismicity

Virtuos Seismicity™ is a modern Trust Experience Cloud™ Platform. Seismicity™ offers risk management for Enterprises to deliver trust based experiences and help SMB and Enterprise businesses in launching their digital transformation initiatives leveraging the "Trustiest" networks.

VUCA

Virtuos VUCA™ empowers organizations with insights, data, and analytics on the market dynamics, industry-wide transformation, and trends in the economy. VUCA Experience Cloud™ leverages Virtuos DATI™ Data crowd and Insight crowd.

ZIDD

Virtuos ZIDD™ is a modern Learning Experience Cloud™ Platform. ZIDD™ offers a Platform for Enterprises to deliver custom-designed courseware and help Universities and Educational Institutes to launch many programs using the “WeEducate” Network.

Experience Cloud is a brand new vision
at Virtuos Exonomy

We are building Aury — The AI based chatbot, Definite.com Digital Experience Platform,
and at Seismicity, we are creating Digital Trust.
Contact Us

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It’s not Sales or Service Cloud. It’s EXPERIENCE CLOUD! Designed for delivering superior experiences to your customers, employees, and other constituents. Contact us today to know more.

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