No confusion about your engagement channels or departments you want to talk to. With Experience Cloud, you are in sync with whole company.
It focuses on delivering experiences harnessing omnicloud to make it easy for people to understand people better — eliminating the "strain."
It is the creation of new business designs by blurring the digital and physical worlds — creating new digital human ecosystems for doing good.
Gone are the days when you have to spend on marketing cloud or sales cloud which aren’t enough to capture the imagination of nextgen customers.
Virtuos Experience Cloud leverages Artificial Intelligence and Analytics to deliver highly personalized customer journeys.
Virtuos Experience Cloud is for customers who want brands to understand, know and personalize signature experiences.
Virtuos Experience Cloud is for employees who are the custodians of "experiences", and they want to be empowered to serve customers.
Virtuos Experience Cloud is for marketing that wants to tailor signature experiences for customers, employees, and other constituents.
Experience Cloud is built for Multi-channel, Multi-device, Progressive Web Apps (PWA) ecosystem with agile, event-driven architecture, microservices and RESTful APIs. Experience Cloud provides consistency without sacrificing functionality, and it’s designed for the future where a new ecosystem of platforms, hubs integrate as one "human ecosystem."
Capture every interaction from every touchpoint. Maintain a customer master record and analytics to mine for trends and insights. Instill required and expected data privacy (The biggest priority for the 21st century customer) with higher standards of opt-in, opt-out.
Target customers and Audience Segments with Contextual Experiences by building personalization foundation and data model to bridge process silos, and facilitate customer journeys. This will include all channels and connected departments.
Coffee beans as commodity is 1 to 2 cents, as goods 5 to 25 cents a cup, but experiences are sold at 2 to 5 dollars.
Marketing, operations, HR, IT departments must be collaborated and integrated to serve the customer. CX is not collective.
Experience Economy (Exonomy) is part of Industry 4.0 vision seamlessly collaborating with other ecosystems and optimizing resources.
Experience Cloud goes one step further from Customer Engagement Hub (CEH) which will be implemented by 60% of large companies by 2020.
It’s not Sales or Service Cloud. It’s EXPERIENCE CLOUD! Designed for delivering superior experiences to your customers, employees and other constituents. Contact us today to know more.