What is Experience Cloud?Virtuos Experience Cloud is an integrated ecosystem of hubs, platforms, and suites connected on a common thread to deliver personalized, superior and contextual experiences to customers, employees, and other constituents. Experience Cloud focuses on "experiences" instead of channels, departments, and functions by embracing DXP, Agile APIs, Artificial Intelligence, and Insights.
It’s Single Cloud
No confusion about your engagement channels or departments you want to talk to. With Experience Cloud, you are in sync with whole company.
It’s All Experience
It focuses on delivering experiences harnessing omnicloud to make it easy for people to understand people better — eliminating the "strain."
It’s Digital Business
It is the creation of new business designs by blurring the digital and physical worlds — creating new digital human ecosystems for doing good.
Gone are the days when you have to spend on marketing cloud or sales cloud which aren’t enough to capture the imagination of nextgen customers.
Virtuos Experience Cloud leverages Artificial Intelligence and Analytics to deliver highly personalized customer journeys.
Virtuos Experience Cloud is for customers who want brands to understand, know and personalize signature experiences.
Virtuos Experience Cloud is for employees who are the custodians of "experiences", and they want to be empowered to serve customers.
Virtuos Experience Cloud is for marketing that wants to tailor signature experiences for customers, employees, and other constituents.
Beyond Consumerization. A New Cloud.
Experience Cloud is built for Multi-channel, Multi-device, Progressive Web Apps (PWA) ecosystem with agile, event-driven architecture, microservices, and RESTful APIs. Experience Cloud provides consistency without sacrificing functionality, and it’s designed for the future where a new ecosystem of platforms, hubs integrate as one "human ecosystem."
Maintain a 360-Degree View
Capture every interaction from every touchpoint. Maintain a customer master record and analytics to mine for trends and insights. Instill required and expected data privacy (The biggest priority for the 21st century customer) with higher standards of opt-in, opt-out.
Target customers and Audience Segments with Contextual Experiences by building personalization foundation and data model to bridge process silos, and facilitate customer journeys. This will include all channels and connected departments.
This is Experience EconomyTranscend from selling products or services to experiences — because there are no things as Experience Businesses. There are only businesses whose experience components are greater or less than those other businesses. Everybody is in experience making.
Is it a product or
Coffee beans as commodity is 1 to 2 cents, as goods 5 to 25 cents a cup, but experiences are sold at 2 to 5 dollars.
Experiences must be integrated
Marketing, operations, HR, IT departments must be collaborated and integrated to serve the customer. CX is not collective.
Industry 4.0 Readiness
Experience Economy (Exonomy) is part of Industry 4.0 vision seamlessly collaborating with other ecosystems and optimizing resources.
Experience Cloud goes one step further from Customer Engagement Hub (CEH) which will be implemented by 60% of large companies by 2020.
EXPERIENCE CLOUD: THE CONSTITUENT EXPERIENCE ECOSYSTEMDespite considerable efforts in integrating the data, siloed applications still don't meet the needs of "constituents" — Be it Customers, Employees, and the Community of People. Experience Cloud is built by the people applying Human-Centered Design, Outside-in Thinking Framework, Agile, and Innovative Journey Maps.
- Consumers' Experience Ecosystem Is Transforming At An Unprecedented Pace
- Experience Cloud Ecosystems Leverages The Customer-Obsessed Operating Model
THE BIRTH OF EXPERIENCE CLOUD™Experience Cloud™, trademark of Virtuos has been in use since January 2009. Initially, the Experience Cloud™ was a Professional Services and Consulting Business. Synonymous with the customers' rising expectations in the Experience Economy (Exonomy), Virtuos has been developing Experience Cloud Ready products and Services. Experience Cloud™ is now part of Virtuos Exonomy Business.
Experience Cloud is Virtuos DNA for creating products that accelerate Customer Experience (CX) complementing the industry leading applications in the space of CRM and Customer Experience across Industry verticals. Virtuos Exonomy is building a set of new products and services for the CX Space.Know More
Employee Experience is the driver of Customer Experience. At Virtuos, we are creating Employee Experience (EX) products and services to help organizations thrive in the Experience Economy. A whole new set of new engagement tools will be developed for enhancing Employee Experience (EX).Know More
Everything Experience (XX) is critical for organization success to effectively manage both CX and EX in unison. At Virtuos, we talk of hyper-automation tools powered by Low-Code No-Code technologies, RPA and AI/ML. Virtuos is building a new set of applications for the modern verticals.Know More
Experience Cloud is a brand new vision
We are building the next generation Experience Cloud products and services unifying Customer Experience (CX), Employee Experience (EX), and Everything Experience (EX).
at Virtuos Exonomy
It’s not Sales or Service Cloud. It’s EXPERIENCE CLOUD! Designed for delivering superior experiences to your customers, employees, and other constituents. Contact us today to know more.