Con
sul
tareConsultare means "Experts to consult" on Customer
Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy,
Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of
technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs,
Talent Management, and EX Strategy
ENTERPRISE IT
SERVICESThe Digital Automation, Engineering, and IT
Infrastructure & Ops to Digital Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands
offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service,
Marketing, and Commerce
Com
pa
nyCompany with a team that has the explicit mission to
change the world — big change, big objectives, a brand-new system never done
before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos
and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos —
Consulting to Digital Business
CUSTOMER
SUCCESSCustomer success stories, case studies, insights,
and resources
CAREERSExplore an enriching and rewarding career in
sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases,
Xonomy events, and webinars
Virtuos Experience Cloud is an integrated ecosystem of hubs, platforms, and
suites connected on a common thread to deliver personalized, superior and contextual experiences to
customers, employees, and other constituents. Experience Cloud focuses on "experiences" instead of
channels, departments, and functions by embracing DXP, Agile APIs, Artificial Intelligence, and
Insights.
It’s Single Cloud
No confusion about your engagement channels or departments you want to talk to. With
Experience Cloud, you are in sync with whole company.
It’s All Experience
It focuses on delivering experiences harnessing omnicloud to make it easy for people to
understand people better — eliminating the "strain."
It’s Digital Business
It is the creation of new business designs by blurring the digital and physical worlds
— creating new digital human ecosystems for doing good.
It’s futuristic
Gone are the days when you have to spend on marketing cloud or sales cloud which aren’t
enough to capture the imagination of nextgen customers.
Artificial Intelligence
Virtuos Experience Cloud leverages Artificial Intelligence and Analytics to deliver
highly personalized customer journeys.
Customer Experience
Virtuos Experience Cloud is for customers who want brands to understand, know and
personalize signature experiences.
Employee Engagement
Virtuos Experience Cloud is for employees who are the custodians of "experiences", and
they want to be empowered to serve customers.
Digital Marketing
Virtuos Experience Cloud is for marketing that wants to tailor signature experiences for
customers, employees, and other constituents.
Beyond Consumerization. A New Cloud.
Experience Cloud is built for Multi-channel, Multi-device, Progressive Web
Apps (PWA) ecosystem with agile, event-driven architecture, microservices, and
RESTful APIs. Experience Cloud provides consistency without sacrificing functionality,
and it’s designed for the future where a new ecosystem of platforms, hubs integrate as
one "human ecosystem."
Maintain a 360-Degree View
Capture every interaction from every touchpoint. Maintain a customer master
record and analytics to mine for trends and insights. Instill required and
expected data privacy (The biggest priority for the 21st century customer) with
higher standards of opt-in, opt-out.
Contextual Experiences
Target customers and Audience Segments with Contextual Experiences by building
personalization foundation and data model to bridge process silos, and
facilitate customer journeys. This will include all channels and
connected departments.
Modern Cloud
Experience Cloud is contemporary and evolving cloud supporting modern web
development such as MEAN technologies and JavaScript with the clear purpose to
bridge silos at three key touchpoints: user experience, process, and data.
This is Experience Economy
Transcend from selling products or services to experiences — because
there are no things as Experience Businesses. There are only businesses whose experience components
are greater or less than those other businesses. Everybody is in experience making.
Is it a product or experience?
Coffee beans as commodity is 1 to 2 cents, as goods 5 to 25 cents a cup, but experiences
are sold at 2 to 5 dollars.
Experiences must be integrated
Marketing, operations, HR, IT departments must be collaborated and integrated to serve
the customer. CX is not collective.
Industry 4.0 Readiness
Experience Economy (Exonomy) is part of Industry 4.0 vision seamlessly collaborating with
other ecosystems and optimizing resources.
Beyond Engagement
Experience Cloud goes one step further from Customer Engagement Hub (CEH) which will be
implemented by 60% of large companies by 2020.
EXPERIENCE CLOUD: THE CONSTITUENT EXPERIENCE
ECOSYSTEM
Despite considerable efforts in integrating the data, siloed applications
still don't meet the needs of "constituents" — Be it Customers, Employees, and the Community
of People.Experience Cloud is built by the people applying Human-Centered Design,
Outside-in Thinking Framework, Agile, and Innovative Journey Maps.
Source: Forrester
Consumers' Experience Ecosystem Is Transforming At An Unprecedented Pace
Experience Cloud Ecosystems Leverages The Customer-Obsessed Operating Model
THE BIRTH OF EXPERIENCE CLOUD™
Experience Cloud™, trademark of Virtuos has been in use since January
2009. Initially, the Experience Cloud™ was a Professional Services and Consulting
Business.Synonymous with the customers' rising expectations in the Experience Economy
(Exonomy), Virtuos has been developing Experience Cloud Ready products and Services. Experience
Cloud™ is now part of Virtuos Exonomy Business.
Aury® is a new purpose-built digital chatbot Experience Cloud™ serving a myriad of
channels. We have built the Aury® framework to augment humans with artificial
intelligence (AI), Machine Learning (ML), and Natural Language Processing (NL) technologies.
Cloudle is a modern Low-Code, No-Code Experience Cloud™ Platform for
delivering multi-experiences that efficiently and rapidly span multiple devices, digital
touchpoints, and interaction modalities. Cloudle® is the foundation for Virtuos
Experience Cloud™.
Virtuos Definite® is the Modern Multi Digital Experience Cloud™ Platform (MDXP).
This platform will be a significant influence in shaping your front-end development
practices and team skills around its “composable experience” capabilities.
Virtuos Seismicity™ is a modern Trust Experience Cloud™ Platform.
Seismicity™ offers risk management for Enterprises to deliver trust based experiences
and help SMB and Enterprise businesses in launching their digital transformation initiatives
leveraging the "Trustiest" networks.
Virtuos VUCA™ empowers organizations with insights, data, and analytics on the market
dynamics, industry-wide transformation, and trends in the economy. VUCA Experience
Cloud™ leverages Virtuos DATI™ Data crowd and Insight crowd.
Virtuos ZIDD™ is a modern Learning Experience Cloud™ Platform. ZIDD™ offers
a Platform for Enterprises to deliver custom-designed courseware and help Universities and
Educational Institutes to launch many programs using the “WeEducate” Network.
Experience Cloud is a brand new vision at Virtuos Exonomy
We are building Aury — The AI based chatbot, Definite.com
Digital Experience Platform, and at Seismicity, we are creating Digital Trust.Contact Us
Enquiry Form
It’s not Sales or Service Cloud. It’s EXPERIENCE CLOUD! Designed for delivering
superior experiences to your customers, employees, and other constituents.
Contact us today to know more.