Customer Experience is not a project — it’s a program. We have built this with our ten years of relentless obsession by delivering both technologies and transformation services to more than 100 leading brands around the world. Virtuos CXNowTM Program is designed to transform your customer’s experiences on a continuous basis.Here is the 7C CXNow Framework foundational to your compelling vision for your customer experience strategy.
CXNow 7cs framework
CX Practice
CX Marries Digital

CX Marries Digital

  • Research
  • Plan
  • Develop
  • Launch

Integrated, non-separable CX.Digital delivery aligns strategic initiatives to twin mandates of data-driven marketing & intelligence and customer experience. Here are the four attributes of compelling reasons for transforming your Customer Experience vision.

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Emotional Connect

Create memorable experiences and bond with customer communities — the vision to execution. Know from Harley-Davidson’s vision.

Value Proposition

Proactively serve customers, deliver value and stay ahead of the competition by differentiating on CX more than products or services.

Customer Persona

Understand your customers and make it easy for them to do business with you. Look from the outside-in design and engagement channels.

Employee Experience

Empower your employees with CX policy management and Experience Architecture that’s simple and intuitive to support organisation’s vision.

CXNowPricing Plans

CXNow Transformative Customer Experience Practice at fingertips

Startup Business

1499 PM Onwards
  • -
  • 1. CX Audit (lite)
  • Audit Sample (500)
  • Find Weakest Links
  • Value Analysis
  • -
  • 2. CustomerVoice (Lite)
  • Collect Feedback (100)
  • Analyze Feedback
  • Capture Intent
  • 3. Process Modeling
  • Quality Control
  • Realtime Rerouting
  • Process Decisions
  • More...

Growing Business

4999 PM Onwards
  • + All StartupB Plan
  • 1. CJourney Mapping (3 days)
  • Discovery
  • Mapping Initiative
  • Data Segmentation
  • Persona
  • 2. Knowledge Management
  • Web Self-Service
  • Mobile Self-Service
  • Taxonomy
  • 3. Channel Integration
  • Email, Chat, Web
  • Social, Community
  • -
  • More...

Enterprise Business

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  • + All GrowingB Plan
  • 1. CX Prism Design
  • Usability & Empathy
  • Digital Business Moments
  • Design Thinking
  • -
  • 2. Employee Experience
  • Dexterity & Education
  • Workforce Optimization
  • Governance & Policing
  • 3. Business Outcomes
  • CX Strategy & Transformation
  • Platforms & Ecosystems
  • Business Model Strategy
  • More...
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The 7C Framework foundational to your compelling vision on customer experience strategy.
7C Framework


Our CRM, Customer Experience, and Digital Transformation services helped more than 100 leading brands across major industries. Here are a few case studies from customers who have opted for CX Continuum As A Service using our CXDesk for your ready reference. For more case studies, contact our sales team.
Standard Chartered Bank Casestudy

Post-go-live with Verint CX Stack, Standard Chartered Bank has subscribed to CXDesk to manage CX Continuum.

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More than 1000 users supporting a million customers need CX Continuum to manage high standards of service.

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TVS Credit

Post-go-live with Oracle Service Cloud TVS Credit opted for CXDesk to continuously tweak its systems.

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