Mini program to find the state of Customer Experience (CXopia) with a brief study of channels and processes.
Collect pain points from anecdotes, CRM data, NPS and Customer Satisfaction (C-SAT) survey metrics.
Moments of truth gathered from various disciplines, combined to ideate, prototype, build and transform.
Direct, Indirect, inferred feedback using KPI/Metrics such as employee engagement to quality, advocacy and loyalty.
Integrated, non-separable CX.Digital delivery aligns strategic initiatives to twin mandates of data-driven marketing & intelligence and customer experience. Here are the four attributes of compelling reasons for transforming your Customer Experience vision.Know more
Create memorable experiences and bond with customer communities — the vision to execution. Know from Harley-Davidson’s vision.
Proactively serve customers, deliver value and stay ahead of the competition by differentiating on CX more than products or services.
Understand your customers and make it easy for them to do business with you. Look from the outside-in design and engagement channels.
Empower your employees with CX policy management and Experience Architecture that’s simple and intuitive to support organisation’s vision.
Virtuos CXNow TM Program is designed to transform your customer’s experiences! Write to us to get more details on our flexible pricing plans.