The technological and organizational borders between the application development, automation, integration, and governance disciplines will blur and the relevant strategies will merge - Gartner
Identify processes, tools, and technologies that are relatable for Business-IT composition to deliver CX Continuum.
Connect the tools and technologies by identifying the APIs to create an experience flow using Customer Data Platform (CDP).
Build seamless integration with the related and connected applications, tools, processes, and technologies across the organization.
Keep investing in enterprise-grade, multifunction and multi persona integration to benefit from this vision for the future of applications.
A "light" form of Relationware providing just five elements of the framework would be enough to support application experience composition by IT and non-IT constituencies:
A composable enterprise is an organization that delivers business outcomes and adapts to the pace of business change. It does this through the assembly and combination of packaged business capabilities (PBCs).
The CX Unity workshop covers discussions about customers often center around facts and data. We also engage with the organization to see how they are:
Organizations need Customer 360 insights for two mission-critical priorities: Optimization of the CX and digital transformation. Over half (56%) of the respondents to the 2018 Gartner CRM Applications Survey said that MDM of customer data will be very important for their CRM/CX projects by 2020. The same survey showed that 50% are using digital analytics or marketing analytics in their CRM/CX projects.
Almost three-quarters (72%) of the respondents to another 2019 Gartner survey said they had fully deployed or were in the process of deploying a CDP.
It’s not Sales or Service Cloud. It’s EXPERIENCE CLOUD! Designed for delivering superior experiences to your customers, employees and other constituents. Contact us today to know more.