Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
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EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
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About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
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ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
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Fixed or siloed application experiences no longer meet business and customer requirements.Our Rainbow of CX technologies help organizations transcend omnichannel thinking and embrace multi-experience for improved CX. CX Unity (not to be confused as a technology stack) as a consulting practice helps brands build composable fabric for delivering signature CX by combining the different forces with cohesive strategies.
The technological and organizational borders between the application development, automation, integration, and governance disciplines will blur and the relevant strategies will merge - Gartner
Relate
Identify processes, tools, and technologies that are relatable for Business-IT composition to deliver CX Continuum.
Connect
Connect the tools and technologies by identifying the APIs to create an experience flow using Customer Data Platform (CDP).
Integrate
Build seamless integration with the related and connected applications, tools, processes, and technologies across the organization.
Transform
Keep investing in enterprise-grade, multifunction and multi persona integration to benefit from this vision for the future of applications.
Some of the composable enterprise scenarios:
Source: Gartner
CX Unity Framework behind Relationware
Relationware is Virtuos Hybrid Integration Platform using a myriad of tools, applications, and technologies such as Mulesoft.
A "light" form of Relationware providing just five elements of the framework would be enough to support application experience composition by IT and non-IT constituencies:
Communication styles and protocols
Service mediation and event brokering
Core application and data integration
Orchestration and composition
Governance and operations
Low-code development capabilities, as a sixth element, could be a plus
Source: Inspired from Gartner Frameworks
A composable enterprise is an organization that delivers business outcomes and adapts to the pace of business change. It does this through the assembly and combination of packaged business capabilities (PBCs).
CX Unity comes from Culture
Our CulturO™ PRISM model offers case studies on various culture hacks.
The CX Unity workshop covers discussions about customers often center around facts and data. We also engage with the organization to see how they are:
Operationalizing customer empathy
Hiring and orienting employees for customer centricity
Harnessing customer data for insights, and finally
Linking the employee culture for customer outcomes
Values
Principles
Priorities
Drivers
Motivators
Practices
Activities
Rewards
Routines
Terminology
Mindsets
Thinking
Attitude
Perspectives
Viewpoints
Behaviors
CulturO PRISM offers a five point framework as part of CXNow Transformation program.
CX Unity implements CDP and MDM
CX Unity complements a rainbow of CX Technologies and comprehensive Customer Data Platform (CDP) and Master Data Management (MDM).
Organizations need Customer 360 insights for two mission-critical priorities: Optimization of the CX and digital transformation. Over half (56%) of the respondents to the 2018 Gartner CRM Applications Survey said that MDM of customer data will be very important for their CRM/CX projects by 2020. The same survey showed that 50% are using digital analytics or marketing analytics in their CRM/CX projects.
Almost three-quarters (72%) of the respondents to another 2019 Gartner survey said they had fully deployed or were in the process of deploying a CDP.
You cannot deliver Customer 360 experience without first enabling your Organization 360 for CX
Connect with Virtuos today to deliver CX Unity Transformation services for creating a composable enterprise that can fully exploit and harness the collective forces of CX enablers.
