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EMPLOYEE EXPERIENCE HAS A NEW EQUATION. CX.

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    Chatbots Enhancing EX
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    The coolest HRTech and Services
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    CX and EX in Unison always
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    Culture at the Organization
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    OKRs with Experience Quotient

The Modern Employee Experience

Post-COVID Economy needs renewed passion for creating intrapreneurs — employees with Ownership Quotients.
  • Passion grows and develops from your personal beliefs and experiences.
  • Passion is an emotion. It’s your dream.
  • Passion is selling yourself (A hard reality for few).
JOSH Q logo

Passion is about:

  • Excitement
  • Dreaming big
  • Serving purpose

Passionate people:

  • Set high goals
  • Stoke the fires
  • Measure results

Gartner’s Definition of Employee Experience (EX)

How employees internalize and interpret the interactions they have with and within their organization and the contexts that influence those interactions.
Culture Influences the Experience

Culture is often referred to as “the way things are done around here.”

The EVP Reflects the Intended Experience

The employment value proposition (EVP) as experienced by the employees.

Engagement is an Outcome of the Experience

Employees' level of discretionary effort and intent to stay.

Source: HBR Article *Virtuos is the one of the first companies to coin the acronym #EX as early as in 2009.
EX AS A PROGRAM

A WORTHY PURSUIT

Positive Outcomes of Employees' Satisfaction With Their Employee Experience
 

Talent Outcomes

Employees Fully Satisfied With Their Experience Are:

Intent to Stay

60% more likely to report high intent to stay.

Discretionary Effort

52% more likely to report high discretionary effort.

Employee Performance

69% more likely to be a high performer.

 

Business Outcomes

Organizations Whose Employees Are Fully Satisfied With Their Experience Are:

Customer Satisfaction

48% more likely to meet organizational customer satisfaction goals.

Innovation

89% more likely to meet organizationals innovation goals.

Organizational Reputation

56% more likely to meet organizational reputation goals.

CX AND EX IN UNISON

HR’S GOAL
How Can We Improve Employees’ Satisfaction With the Employee Experience?

Invest in EX
Put EX and CX in unison
Measure VOE Learn

INVESTING IN EX

Organizations must keep Investing in Many Aspects of the Experience. Few of the Common Employee Experience Investments Include:

VOICE OF THE EMPLOYEE

At Virtuos, we develop a holistic strategy for Voice of the Employee (VOE)

A holistic Voice of the Employee strategy should include two or more of the following approaches:

  • Employee sentiment analytics [nascent]
  • Recognition and rewards software [early adoption]
  • Social analytics tools [early adoption]
  • Pulse surveys [increasing adoption]
  • Annual/bi-annual survey [most common]
Employee Engagement Measurement Diagram

EX AS A PRACTICE

At Virtuos Digital, Employee Experience (EX) is a new practice offering
#HRTech #DigitalWorkplace #Talent services.
EX Practice Diagram

BE A MASTERMIND, A VIRTUOSO

Better Questions for HR Leaders to understand the impact of COVID and develop EQ while managing the business disruptions.

Every HR Leader to become EQuator by offering a balance act.

  • What are new ways organizations are measuring engagement?
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  • What are organizations measuring besides engagement?
  • Should we get rid of our annual engagement survey?
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  • What are other ways we can fulfill the purpose(s) of our annual engagement survey?
  • Which vendors should we use to measure the employee experience?
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  • How can we strategically incorporate vendors into our measurement strategy?