INTRODUCING W.DIGITAL — THE DIGITAL
WORKPLACE PROGRAM
TO KEEP CX AND EX IN UNISON
Your Digital Workplace Program Will Be Tested Throughout Every Phase of Its
Life Cycle
TO KEEP CX AND EX IN UNISON
From initial envisioning...
...to ongoing operation
WhyMetrics Tell Your Digital
Workplace Story
Connect the Digital Workplace to Business Priorities
Demand Management | Market Responsiveness |
Target Market Index | Market Coverage Index | Market Share Index | Opportunity/Threat Index |
Product Portfolio Index | Channel Profitability Index | Configurability Index | |||
Sales Effectiveness | Sales Opportunity Index | Sales Cycle Index | Sales Close Index | Sales Price Index | |
Cost of Sales Index | Forecast Accuracy | Customer Retention Index | |||
Product Development Effectiveness | New Products Index | Feature Function Index | Time-to-Market Index | R&D Success Index | |
Supply Management | Customer Responsiveness | On-Time Delivery | Order Fill Rate | Material Quality | Service Accuracy |
Service Performance | Customer Care Performance | Agreement Effectiveness | Transformation Ratio | ||
Supplier Effectiveness | Supplier On-Time Delivery | Supplier Order Fill Rate | Supplier Material Quality | Supplier Service Accuracy | |
Supplier Service Performance | Supplier Care Performance | Supplier Agreement Effectiveness | Supplier Transformation Ratio | ||
Operational Efficiency | Cash-to-Cash Cycle Time | Conversion Cost | Asset Utilization | Sigma Value | |
Support Services | Human Resources Responsiveness | Recruitment Effectiveness Index | Benefits Administration Index | Skills Inventory Index | Employee Training Index |
HR Advisory Index | HR Total Cost Index | ||||
|
Use Digital Workplace Metrics
Use Digital Workplace Metrics as a Catalyst to Partner With Other Corporate Functions That Drive the Employee ExperienceDigital Workplace Metrics
- Employee Attract/Retain Measures
- Employee Onboarding Measures
- Workforce Skill/Competency Measures
- Process Measures
- Customer Satisfaction Measures
- Technology Adoption and Utilization Measures
- Employee Satisfaction With IT Organization
- Business Metrics
- HR Metrics
- IT Metrics

Demonstrate That IT Possesses Magical Powers
HowCategories Correspond to Digital
Workplace
Evolve From Inside-Out to Outside-In Metrics
Evolve Within a Metrics Maturity Framework
Phase 1
Measurement
"Do Your
Best"
Measurement
Anarchy
"Do Your Best"
Phase 2
Measurement for Performance
"Setting Targets"
Phase 3
Measurement for Comparison
"Who’s Better?"
Phase 3
Measurement for Prediction
"What’s Ahead?"
Phase 5
Measurement for
"New Opportunities"
Measurement for
Innovation
"New Opportunities"
Measuring Pillars
Digital Workplace Scorecard Sample is available to download
Download

Your Action Plan
Next Morning
- Assess the metrics you currently use to tell your story. Be brutally honest about what it says about you
Next 90 Days
- Find the "magic" IT metrics you have under your nose
- Collect metrics from HR, real estate, and the business
- Assemble and package into a digital workplace balanced scorecard
Next 12 Months
- Govern key decisions by their impact on the scorecard
- Evolve the metrics as you evolve your digital workplace program
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