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BUSINESS 4.0™ IS NOT JUST ANOTHER BUSINESS MODEL.
IT’S INVINCIBLE

Virtuos Business 4.0 is the confluence of four important factors — The Globalization 4.0, Industrialization 4.0, Digitalization 4.0 , and the Societalization 4.0 (aka Society 5.0) for delivering “signature experiences”.
GLOBALIZATION 4.0
Global 4.0

GLOBALIZATION 4.0

Globalization 4.0 has only just begun, but we are already vastly underprepared for it.

Clinging to an outdated mindset and tinkering with our existing processes and institutions will not do. Rather, we need to redesign them from the ground up, so that we can capitalize on the new opportunities that await us, while avoiding the kind of disruptions that we are witnessing today.

Source: World Economic Forum
Resources:
Agnitor

Global Expertise Crowd

Opencoder

Coding Crowdsourcing Global Community

Xonomy

Global Summits and Academia

O.Digital

Operations are Digital and Global

C.Digital

CRM Mastermind Global Consulting

VVO

Virtuos Virtual Offices for Global Talent

Oracle, Salesforce, Microsoft

CRM/CX Practice with Global Leaders

CXDesk

Global Operations of CX Continuum

National University of Singapore, GE Heathcare, Haier, Canon and Standard Chartered

Global Elite Clients from different industries

CXNow

Customer Experience Global Practice

Vedam

Global Digital Marketing Agency

Veracis

Our Customer Trust Operations by Industry

INDUSTRIALIZATION 4.0

INDUSTRIALIZATION 4.0

We are at the beginning of a revolution that is fundamentally changing the way we live, work and relate to one another.

The Fourth Industrial Revolution may look and feel like an exogenous force with the power of a tsunami, but in reality, it is a reflection of our desires and choices. Industrialization 4.0 represents entirely new ways in which technology becomes embedded within societies and even our human bodies.

Industry 4.0
Resources:
Industry.xyz

Visit our Resource Center on Industry Transformation

Rigour

Industry CRM Built on Salesforce Platform

Veracis

Our Customer Trust Operations by Industry

C.Digital

CRM Mastermind Consulting Practice

Indicial

Industry specific Digital Maturity Index

VUCA

Post COVID uncertainties By Industry

Leading Agile by being Agile.

Agilenterprise™

Explore
DIGITALIZATION 4.0
Digital 4.0

DIGITALIZATION 4.0

We are the beginning of Digital Century Business (A word coined by Virtuos) that combines the power of both (traditional) Digital Business and Emerging 21st Century Businesses.

Digital Acceleration Teams Must Address All Five Dimensions Of Digital Maturity:

  • Strategy: Establish a common language, strategy, and measurement framework.
  • Culture: Develop a culture of collaboration and innovation.
  • Structure: Structure teams to drive a common strategy and embed innovation into markets.
  • Talent: Provide specialist talent to bolster local capabilities.
  • Technology: Develop shared technology platforms and processes to deliver economies of scale.
New Digital Century Business Model
Resources:
Innovation On

Initiatives from idea generation to implementation

CX

Road map to actualize, deliver, and measure CX

EX

Employee engagement to improve Operational CX

XX

Everything IT Automation, Solutions, Products, and Services

Oracle

Digital Transformation using CX Technologies from Oracle

Salesforce

CRM Mastermind practice from Salesforce

Microsoft

PowerApps, Dynamics CRM, and Power Consulting

Vivacis

CRM, CLM, ERP Solutions From Market leaders

Vardei

Top-notch Enterprise IT Infrastructure Division

Vedam

Transforming Digital Operations With Vedam

Aury

AI Conversational Systems and BOT Technologies

Rainbow CX

RainbowCX Technologies for every business need

Crayonz

Technologies for CHROs to manage talent lifecycle

W.Digital

W.Digital — the mastermind program for workplace

C.Digital

Business 4.0 Augmented CRM Mastermind Strategy

O.Digital

The mastermind Business Operations Model

CXDesk

CX Continuum As A Transformative Service

CXNow

Customer Experience Digital Transformation Program

21st Century Business

More Modern Services at O.Digital

What defines 21st Century Corporation

SOCIETALIZATION 4.0

SOCIETALIZATION 4.0

The COVID-19 has redefined how we live and co-exist in this globalized society by creating additional layers of safety.

Social reform (innovation) in Society 5.0 will achieve a forward-looking society that breaks down the existing sense of stagnation, a society whose members have mutual respect for each other, transcending the generations, and a society in which each and every person can lead an active and enjoyable life.

Society 4.0
Society 5.0
Society 5.0
Resources:
W.Digital

W.Digital — Work from Home To Digital Societalization

Anjeer

Our practice on Healthcare Technologies in 2021

Everfox

Digital preparedness For society with cloud Tech

Brandcart

Every small company can Afford an Ecommerce easily

WeEducate

Experts to transform the Society with e-learning programs

Experience Crowd

Crowdsourcing ideas — Agnitor, CustomerNow, OpenCoder, etc.

BECOMING EXPERIENCE CENTRIC, THE 4.0 WAY

In the age of the agile customer, Post-COVID uncertainties, an organization is required to mature and transform itself to becoming an “experience centric” brand.

Our Business 4.0 strategy prepares organizations with:

  • Timely insight of cross-channel engagement efficiency and effectiveness.
  • Prescriptive analytics that prescribe the best course of action (automated or human-driven).
  • Event-driven recommendations.
  • Increased ability of executing CRM and customer experience objectives.
BUSINESS 4.0 STRATEGY

EXPERIENCES ARE VISCERAL AND MEMORABLE

Experience Centric Organizations have a deeply embedded vision of designing and delivering experiences across the customer lifecycle. Experiences are a fourth economic offering, as distinct from services as services are from goods, but one that has until now gone largely unrecognized. The 4.0 Economic Offerings need a new dimension to deliver signature experiences to your customers, employees, and the other constituents.
EXPERIENCE IS EVERYTHING. EXPERIENCE IS DIGITAL, EXPERIENCE IS BRAND, AND EXPERIENCE IS THE ONLY DIFFERENTIATOR.
ROBUST EXPERIENCES FRAMEWORK
Experiences Framework
“An Organization without the experience centric DNA, vision and culture is like a tree without roots. Cultivate the root; the leaves and branches will take care of themselves.”
- Venky Vijay Reddi, ExperienCEO
FIND CX STRATEGIES
BUSINESS 4.0 STRATEGY

BUSINESS 4.0 IS DRIVING NEW ECONOMIES

Business 4.0 is not just about transforming your business for profits or creating new competitive edge. Business 4.0 is embarking on a foundation created by Experience Economy and Virtuoso Economy. An experience business charges for the feeling customers get by engaging it. A Virtuos Economy charges for the benefit customers (or "guests") receive by spending time there.
EXPERIENCE ECONOMY
VIRTUOSO ECONOMY
COMPETING FOR CUSTOMER
We are in the hot race to win the customer, keep the customer happy and deliver continuous experiences. How are your customers adopting your solutions? What specific attention do you gauge to imbue the customers with the experience offerings? How do you split the cost between the products, services and experiences?
Time

Time

Time is the currency of experiences

Attention

ATTENTION

Captivating customers withmobile experiences

Money

MONEY

Money is the measure of how well you fulfill your purpose

The progression of Economic Value
Source: Experience Economy Book
BUSINESS 4.0 STRATEGY

BUSINESS 4.0 KURPU,
THE COMPOSED EXPERIENCE FLOWS

The Digital Century thrives in the third era of Enterprise IT — the first era belonged to IT craftsmanship, the second era embraced gigantic IT Industrialization, third era about the Information Age and finally Business 4.0 wakes up to digitalization. At Virtuos, we transform your operations with the Flower of Service with embedded Kurpu™ Experience Flows which consists of scenarios, emotions, and actions. Experience Flows optimize current experiences and identify new opportunities for creating “experience centric” siloed free organization. Kurpu™ Experience flows seamlessly bring together all of the experiences throughout the infinity loop of customer engagement across all the departments, touchpoints, and the channels of engagement.
digital-century-core-img

Digital Century Core

We connect the dots by building an Experience core enabled by technologies and transformed continuously in layers through Systems of Insight and Systems of Engagement.

information-harvesting-img

Information ~ Harvesting

Create information taxonomy and keep harvesting on customer acquisition using predictive chat, personalization and search syndication technologies that drive business outcomes.

ordertaking-fulfilment-img

Order taking ~ Fulfilment

With outside-in design in mind, we digitize micro-moments across the customer lifecycle with innovative service portfolio and customer-facing cloud and digital technologies and O.Digital

delivery-billing-img

Delivery ~ Billing/Payment

Business process and Customer management technologies — AI powered chatbot like AURY®, conversational platforms, and advanced APIs offer exhilarating experiences at every touch point.

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Engagement ~ Satisfaction

At every moment of truth, our CXDesk teams engage with end customers enhancing ownership experience through digitally designed business moments and API integrations.

efficiency-advocacy-img

Efficiency ~ Advocacy

We capture customer effort scores (CES), audit experiences and manage or support Voice of Customer Analytics (VOCA) across all ecosystems improving efficiency, advocacy, and loyalty.

IDEATE WITH VERACIS