The Digital Century Business

ABC OF VIRTUOS
CRM AND CX PRACTICE

Application (CRM) Services

Applications.Group comprises of CRM Application Consulting, Platforms & Ecosystems, Cloud & Digital Technologies, Software & Digital Engineering, and Professional Services.

Business Process Services

Business 3.0 CRM Operations are crucial for Customer Experience Continuum. Services Include CXDesk, O.Digital Portfolio of services, and Customer Experience (CX) to Talent Management.

CX Transformation

CX.Digital Transformation Services include innovative CX Primer and CXNow Programs with CX Audit, Customer Journey Mapping, Design thinking, Customer Voice to Indicial Diagnostics.

100+ HAPPY CUSTOMERS,
AND COUNTING.

CRM Implementation

CRM technology-centric implementations and the specific supporting technologies to enhance the core. Our projects involve packaged software and custom solutions.

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CX Strategy & Design

CX marries Digital creating a symphony in how you measure Customer Lifetime Value and amplify your marketing campaigns with intuitive engagement and personalization.

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CRM and Customer Experience

We are born as Cloud Consulting Company and at the very outset, championed into CRM and Customer Experience space by forming alliances with Oracle, Verint, Salesforce, Microsoft amongst other specialized partners. We implemented CX Cloud at Asia’s largest Travel Company — MakeMyTrip by transforming more than dozen lines of business. We also deployed CX Cloud at Asia’s second largest (after Alibaba) e-commerce company — Flipkart handling millions of transactions and scaling up to 6500+ users.
100 +
Customers
200 +
CRM Projects
50 +
CRM/CX Technologies

THE LEADERSHIP FACTORS FOR CX

As the companies of all sizes undergoing a transformation, it’s imperative to connect and align with executive leadership to have conviction about CX differentiation. In terms of parts and pieces that come together for an end to end transformation, we see the number of elements from cross-functional departments playing pivotal and symbiotic role collectively.
  • Business

    (CEO.cx and COO.cx)

  • Technology

    (CIO.cx)

  • Marketing

    (CMO.cx and CXO.cx)

At Virtuos architecting experience begins with empathy. Who understands your customers more than your business leaders? Your digital customers are accidental narcissists — that's a good thing. Virtuoso Team leaders work with CEOs and COOs crafting CX vision, strategy, and innovation challenging the status quo.
Architecting experience begins with empathy
Technology is most human when it is invisible. Our alignment with CIO/CTO is about platforms, user adoption, tech stacks, deployment model, and cloud. Increasingly we are liked by them as our methodology is open, transparent, and built on Co-Extend Model and Our Pace-Layered Umbrella Strategy (PLUS).
Technology
CMO/CIO relationship is particularly vulnerable as they seek common ground. The connect with CMOs is natural as they are the linchpins of digital transformation in today's world. By combining CX with Digital Marketing, we have built new capabilities on CX Audit, customer journey mapping, design thinking and Indicial CX diagnostics.
Marketing
  • VIRTUOSO TEAMS.
    ASSEMBLED TO DELIVER.

    Virtuoso Teams differ from traditional teams along every dimension, from the way they recruit members to the way they enforce their processes and from the expectations they hold to the results they produce. Virtuos team leaders stimulate idea flow: managing space, time and processes and drawing strength from the intensity and closeness of the work.

    Be Virtuoso
    Virtuoso Teams
  • DIGITALLY DESIGNING.
    EXPERIENCES FOR BUSINESS.

    Experiences are sensory. They are human, and the future of branding is experience architecture. It’s personal — culturally relevant and contextual. Of course, experiences are aspirational and undoubtedly intentional. Virtuos helps you design customer moments that are easy, significant emotional, frequent and convenient by building Customer Engagement Hub (CEH).

    See C.Digital
    Experiences for Businenss
  • SOFTSIDE OF CRM.
    INTRODUCING THE FLOWER OF SERVICE.

    While hundreds of vendors harp on the core strengths of CRM/CX Software, Virtuos deliberately attempts to differentiate it by showcasing the softside of design framework. Our integrated CX.Digital capabilities and strong CRM and CX Consulting skills aligned with the flower of service blurring differences between physical and digital processes.

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    Softside of CRM

CRM AND CX PORTFOLIO OF SERVICES

Customer experience and CRM implementation services continue to be in high demand with the advent of digital business transformation. CRM functionality falls into five main categories: sales, marketing, customer service, field service and e-commerce, as well as several cross-CRM applications.

CRM Sales Cloud

Sales Automation; Configure, Price, Quote (CPQ) and Sales Performance to Sales Analytics.

CRM Service Cloud

Web, Social and Contact Center for Customer Service and Knowledge Management to Self-Service.

CRM Marketing Cloud

Integrated Multi-channel Marketing, Loyalty, Digital Marketing and Account Based Marketing (ABM).

CRM Ecommerce Cloud

Online selling, Storefront Personalization, Social for Ecommerce and Web Analytics to Product Management.

CRM Field Service Cloud

Contracts, Warranty, Field force optimization, Scheduling and Mobile Service Apps to Fleet Management.

Cross CRM Cloud Applications

Cross-Functional Customer Analytics; Voice of the Customer; MDM, and Customer Analytics to EAI.

Our Happy Clients

  • Flipkart - Virtuos Client
  • Standard Chartered - Virtuos Client
  • Paytm - Virtuos Client
  • Thomas Cook - Virtuos Client
  • Giftcart - Virtuos Client
  • Make my trip - Virtuos Client
  • Myntra - Virtuos Client
  • Indiafirst - Virtuos Client
  • TVS Credit - Virtuos Client

LET’S DISCUSS YOUR CRM OR CX INITIATIVES

Virtuos has over a decade of CRM and Customer Experience Practice to understand your unique CX needs and provide a variety of project options. Enquire

Enquiry Form

Want to know more? Let us together understand your company’s Customer Experience or CRM needs and areas where your next initiative should be targeted.