Consultare
Con
sul
tare Consultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation. Explore More
sul
tare Consultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation. Explore More
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CRM DIGITAL CRM Mastermind Design, Digital strategy, Implementation, and Professional Services
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CUSTOMER EXPERIENCE World's first "CX and Digital" Fusion of technologies and transformation services
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EMPLOYEE EXPERIENCE HR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
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EVERYTHING EXPERIENCE The Hyper Automation, DevOps, and Low-Code No-Code Technologies
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KEY PARTNERS Experience Partnerships (PX) with leading brands offering software/platforms
- About CRM Digital Digital CRM Applications — Sales, Service, Marketing, and Commerce
- Sales Sales Automation, CPQ, and Performance tools
- SERVICE Omni-channel Customer Service and Field Service
- MARKETING Multi-channel marketing mix of technologies
- DIGITAL COMMERCE Digital Commerce Implementation and digital strategies
- CRM PROFESSIONAL SERVICES CRM Implementation, Integration, and Customization
- C.DIGITAL MASTERMIND Business 4.0 Augmented CRM Mastermind Strategy
- About CX.Digital Practice Customer Experience Management (CXM), Services, and Operations
- CX STRATEGY Road map to actualize, deliver, and measure CX
- CX TECHNOLOGIES RainbowCX Technologies for every business need
- CX TRANSFORMATION CXNow Program to deliver CX driven Outcomes
- CX OPERATIONS Blended, multi-talent, and hybrid CX tech service
- VIRTUOS VAVES Virtuos Vaves — CX Practice offering Solutions from leading Partners.
- CXPRIMER FREE WORKSHOP For a limited period CXPrimer is FREE for new customers
- About EX.Digital Practice Employee Experience (EX), Talent Management, Digital WorkPlace
- EX STRATEGY Employee engagement to improve Operational CX
- HCM TECHNOLOGIES Technologies for CHROs to manage talent lifecycle
- DIGITAL WORKPLACE W.Digital — the mastermind program for workplace
- TALENTARE Enterprise Talent Acquisition and Management
- About XX.Digital Practice Everything IT Automation, Solutions, Products, and Services.
- UNCODIFY — THE LOW-CODE NO-CODE Solve Complex Business Challenges with LowCode Platform
- VIVACIS — DIGITAL AUTOMATION Leading CRM, BPM, and Contract LifeCycle Management (CLM)
- VERACIS — THE DIGITAL OPERATIONS Customer Trust powered by O.Digital — The mastermind Ops Model
- CXDESK — THE CX MANAGEMENT Real-time Customer Experience Management (CXM) Operations
- DIGITAL ENGINEERING Virtuos.dev — Software and Application Engineering
- VIRTUOS CLOUD Complete spectrum of Cloud Technologies and Services
- RIGHT APPS Progressive Web Apps (PWA), Apps for IOS, and Android
- ORACLE Oracle CX, HCM, ERP, PaaS, and Other Cloud Technologies
- SALESFORCE Salesforce Sales, Service, Marketing, and Platform Services
- MICROSOFT Microsoft Dynamics CRM, BI, PowerApps, and Azure Cloud
- CREATIO Creatio Sales, Service, Marketing, and BPM Services
- Agiloft Agiloft is a market leader in Contract Lifecycle Management
- SPECIALIZED PARTNERS Cool and specialized partners with cutting edge technologies
Exonomy
Exo
no
my The Innovation and incubation division foraying into digital technologies and products in the experience economy (exonomy). Explore More
no
my The Innovation and incubation division foraying into digital technologies and products in the experience economy (exonomy). Explore More
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EXPERIENCE COMMERCE BUSINESS Virtuos Exonomy invests in GIFTCART — Gifting Commerce Company.
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DIGITAL EXPERIENCE PORTFOLIO Virtuos Incubates INDIC — the Experience Brands Portfolio Company.
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CRM & DIGITAL TRANSFORMATION Virtuos invests in SWEVEN — CRM Mastermind focussing on Salesforce.
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CLOUD & IT INFRASTRUCTURE Virtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMA Nexorama is our new model for innovating and diversifying into new areas.
- ABOUT GIFTCART.COM With huge strengths in technology, experience
design, strong commitment and insight to make Giftcart.com a leading
name in e-gifting globally, the team has put together some of the
industry's first and unique propositions such as Personality based
gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced
Search and more.
Visit www.giftcart.com
- ABOUT INDIC.COM Indic is a company that has digital experience
platforms to serve a broad range of audiences with consistent, secure
and personalized access to products, services, and experiences across
many digital touchpoints.
Indic has a portfolio of brands in stealth mode.
For more information visit www.indic.com
- ABOUT SWEVEN DIGITAL
Sweven is a brand new company with 1000+ Man years
of CRM and Customer Experience Proficiency. Sweven branched out to craft
a new story of Sweveners — The dreamers and doers operating in the
US$1
Trillion Salesforce Economy. Sweven is headquartered in San Francisco
with operations and delivery centers in India and fast expanding into
other regions.
For more information visit www.sweven.com
- ABOUT TEKCORP
Tekcorp offers complete Cloud Transformation
Journeys for the customers along with IT Infrastructure Services such as
Networking, Storage, Security, and Trust Management across Industry
verticals. Tekcorp also operates Technology Division in alliance with
leading partners.
For more information visit www.tekcorp.com
- INNOVATION ON — THE LAB Ideas to Value with "Innovation On" Lab.
- VIRTUOS VENTURES Incubating and investing in startups and our own portfolio.
- WUNDERO Wundero is our new Democratized and Agile E-Learning Platform.
- VIRTUOS EXPEDIENCE Global Talent Management and Advisory Services.
The Business(N)
BUS
INE
SS The anatomy of Virtuos Business — Consultare: Consulting Services; and Exonomy: The Experience Economy Business. Explore More
INE
SS The anatomy of Virtuos Business — Consultare: Consulting Services; and Exonomy: The Experience Economy Business. Explore More
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Business(N) by Needs CRM, Cloud, Digital, and IT Solutions for Small to Large Businesses.
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SOLUTIONS BY FUNCTION CX, EX, and IT Solutions for Sales, Marketing, Finance, Operations, etc.
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INDUSTRIES Modern technologies, solutions, and services tailored for Industry verticals.
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INNOVATION INSIGHT & STRATEGY Technology Strategies and Insights for Executive Leadership and Management.
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PARTNER SOLUTIONS Certified and top-notch Partner Solutions for CRM, HCM, and Other Technologies.
- CRM TECHNOLOGIES Sales, Marketing, Service, and Commerce Applications
- CUSTOMER EXPERIENCE Customer Experience Transformation and Optimization
- DIGITAL AUTOMATION DPA Applications, ERP, Contracts Lifecycle, and RPA
- EMPLOYEE EXPERIENCE Employee Engagement, Talent, Digital Workplace, and More
- CLOUD AND IT SERVICES Cloud Adoption, IT Solutions, Products, and Services
- CUSTOMER TRUST OPERATIONS Post-COVID Business Process Operations improving Customer Trust
- Sales SFA, Sales Performance, Quote to Order Management
- Marketing Digital Multi-channel Marketing, campaigns, and more
- Service Omni-channel Service, Contact center Tech, and more
- Digital Commerce Digital Commerce Implementation and digital strategies
- Operations Supply Chain, Training, and operational excellence
- Finance ERP, Financial Planning, Budgeting, and Cost controls
- HR & DIGITAL WORKPLACE HR Technologies, Digital Workplace programs, and more
- IT and Automation Digital Process Automation, IT Services, DevOps, and more
- Banking & Finance IT Solutions for Banking, Insurance, and Financial Services
- Communications CX to CRM, HRTech to EX, and Digital Solutions for Telecom
- Consumer Goods Solutions for Manufacturing, Consumer durables industries
- Education CRM, Knowledge Management, and Campus Management
- Entertainment Business Applications for Internet businesses in this space
- Healthcare Patient Experience, IT Automation, and Solutions
- Hitech & Internet Solutions for BPOs, Startups, Internet, and Tech companies
- GOV. BUSINESS BY VIRAATA Technologies and Business Solutions for State and Central Gov.
- BUSINESS 4.0 STRATEGY Global Expansion, Digital Dexterity, and Industry Best practices
- CX DRIVEN DIGITAL TRANSFORMATION Customer Experience As A Program for growth
- CX STRATEGY Customer Experience Strategy, Design, and Consulting
- EX STRATEGY Employee Experience Strategy, Design, and Consulting
- ENTERPRISE IT IT and Digital Process Automation Strategies and Consulting
- INNOVATION FRAMEWORK Ideas and Insights for the Industry, Business, and Economy
- CRM MASTERMIND™ Outstanding Customer Digital Strategy Framework for Transformation
- Cloud MASTERMIND™ Cloud First and Cloud Only Strategy transforming business models
- Oracle Service Cloud, Engagement Cloud, Marketing, and NetSuite
- Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Platform
- Microsoft Dynamics CRM, Power Apps, and Power Consulting Services
- Creatio Sales, Service, Marketing, Studio, and Digital Automation
- Agiloft Contract Lifecycle Management (CLM) and ITIL Automation
- Other Partner Solutions CRM, CLM, HCM, ERP, and Digital Process Automation
The Company
Com
pa
ny Company with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before. Explore More
pa
ny Company with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before. Explore More
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ABOUT VIRTUOS The birth of an idea that stretches the Virtuosos and the customer
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OUR BUSINESS The anatomy of modern business at Virtuos — Consulting to Digital Business
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CUSTOMER SUCCESS Customer success stories, case studies, insights, and resources
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CAREERS Explore an enriching and rewarding career in sales, marketing, engineering, etc.
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NEWS AND EVENTS Sign up for the latest news, press releases, Xonomy events, and webinars
- Digital Century Business Creation of new value chains and business opportunities
- OUR BRAND STORY Inspired thinking behind brand Virtuos
- LEADERSHIP Setting standards of excellence and high integrity
- VIRTUOSO TEAMS Play by a different set of rules than other teams do
- VIRTUOSOSHIP Enterprisewide Employee Digital Dexterity
- INVESTOR RELATIONS Virtuos is expanding its footprint and horizons
- ONE VOW OneVow tied to Virtuos vision, mission, and values
- VIRTUOS.ORG Social impact with 1-2-3 Edge model
- The Business(n) Business landscape under Consultare and Exonomy stable
- CX.DIGITAL PRACTICE CRM and Customer Experience (CX) Consulting
- EX.DIGITAL PRACTICE HCM and Employee Experience (EX) Consulting
- XX.DIGITAL PRACTICE Automation, Technology, Infrastrcuture, and Operations
- CONSULTARE High Performance Consulting and Professional Services
- EXONOMY Experience Economy (Exonomy) Business
- COMMUNITY Creating Shared Value (CSV) initiative with community
- OUR CUSTOMERS Sample list of our customers with their success stories
- EXPERIENCE EDGE Obsessed with new ideas, skills, and Pace Layered Strategy
- SUCCEEDANT Customer Success and Best Practices in Business
- INSIGHTS AND RESOURCES Download whitepapers, collaterals, and other information
- CUSTOMER CASE STUDIES Customer references and case studies
- CAREER WITH VIRTUOS Learn how we develop people and offer rewarding careers
- JOB OPPORTUNITIES Find out new job openings and apply
- EXPERIENCEJOB New "Jobs to be done" theory applying "experience Quotient"
- CULTURE AND VALUES Happiests Culture with deep embedded values
- LIFE AT VIRTUOS Workforce development, employee benefits, and more
- FREELANCERS Register to become a freelancer and earn while working
- VIRTUOS IN THE NEWS Gain access to the latest News and Press releases
- EVENTS Digital, Virtual, and in-person events throughout the year
- WEBINARS Sign up for the latest webinars and podcasts
- XONOMY Global Summit covering Experience Economy Technologies
- VIRTUOS.TV Subscribe to Virtuos Youtube Channel for the latest videos
- MEDIA KIT & BRAND GUIDE Media Kit and Virtuos brand identity guidelines and resources
CONTINUOUSNESS.
That comes with Customer Intelligence
Customer 360 Key Issues
Virgin Trains’ Customer Moment
The solution
Your train to Manchester has arrived! We’re just giving it a quick spruce and we’ll text shortly. Your train to Manchester is boarding on Platform 2. You’re in coach A, seats 12, and 13.The Result
Increased Digital
Ticket Sales
Net Promoter
Score boost
Branding
Brand name, logo and colors.
True Metrics
Client based Delivery and Reciepts to track and measure
Suggested Reply
Choose a suggested reply like "Change Seat" to navigate to further functionality.
Verified Sender
Security and Peace of Mind for Consumers.
Rich Media
Pictures, Videos, GIF sharing. Dynamic Content for tickets, Loyalty Cards, Coupons etc.
Suggested Action
Select an Action button like "Contact Virgin" to initiate a phone call.
Starbucks’ Customer Moment
Anticipate customer needs:
- Close to a store
- In line
- Ordering with app
- Waiting for their order
- Consuming in store
SNICKERS’ "Hungry" Moment
Reaching new demographics based on "hangry" moments:
- Consumers followed SNICKERS on Twitter
- Tied price of a SNICKERS bar to the consumer sentiment
- Price dropped when people got "angry"
Customer Moments Are Becoming Smaller
and They Demand "Hyperpersonalization"
- From
- Customer journey
- One to many
- Personalization
- Self-service
- Omnichannel
- To
- Customer moments
- 1:1
- Hyperpersonalization
- Guided service
- Postchannel experience
The Importance of Short-Term and Real-Time
Customer Data in Personalization
- Persona and Segment
- Persona: 32-year-old-health-conscious woman living in California with her family.
- Segment: 25 − 35; Female; California resident; loyal customer; discerning shopper; app user.
SARAH, 32
Potential Shopper Journeys
Monday: Sarah opens the retailer’s app in search of this year’s back-to-school deals for her children.
Thursday: After browsing options online, Sarah stops by the store to buy treats for her cat.
Saturday: Sarah buys a gift online for her husband, then visits the store to pick it up the following day.
- Long-Term Behavior Insights
- Transaction History
- Past Brand Interactions
- Previous Review and Questions
- Short-Term Behavior Triggers
- Current Online Browsing Patterns
- In-Store Endpoint Interactions
- Cart Items
- Loyalty/Reward Point Balance
- Environmental Considerations
- Current Location
- Local Time
- Area Weather
Continuous Intelligence Is Required to
Deliver Continuous Experience
Leading Edge Applications Have Used
Continuous Intelligence for Years
Mobile device navigation systems
More than 80% of equity trades
Google pop-up ads
Airlines’ and railroads’ enterprise nervous systems
Continuous Intelligence: Why Going Mainstream Now?
Low cost, high performance, CPUs, GPUs, memory, storage, networks, cloud computing, and mobile devices
Internet of Things, inexpensive sensor data and social media data
Widely available ML, AI, stream analytics, and time-series DBMS software
- Accelerating pace of business
- Increased customer expectations
- Worldwide competition
Continuous Intelligence Enables Smarter Business Decisions
Through
Real-Time Data and Advanced Analytics
Always on for situation awareness
1
Prescribes action
2
Proactive
3Increase Capabilities for Event-Driven,
Real-Time Situational Awareness
- Event visibility and context over customer journey
- Automate, act, and achieve customer experience
- Unified messaging across inbound and outbound channels
- Human interaction suggestions based on intelligence
- Timely insight of cross-channel engagement efficiency and effectiveness
- Prescriptive analytics that prescribe the best course of action (automated or human-driven)
- Event-driven recommendations
- Increased ability of executing CRM and customer experience objectives
Drive Continuous Intelligence Into Customer Engagement Hub
Decisions Based on Continuous Intelligence Are More Effective
Integrated Continuous Intelligence Makes 360-Degree Customer Views Into 360-Degree Real-Time Views
Strategic Planning Assumption
By 2022, more than half of major new business systems will incorporate continuous intelligence that uses real-time context data to improve decisions.
How Does a Real-Time CEH Look Like for a Bank?
How Does a Real-Time CEH Look Like for a Retailer?
Enquiry Form
Get in touch with us to know more about CRM/CX technologies and Digital Transformation best practices. Our teams are here for creating experience edge!