Digital Process Automation · Education
DigitalprocessautomationforNIIT,aleadingprofessionaltrainingprovider
NIIT replaced a CRM it had customised for more than six years. Virtuos rebuilt every critical function in Creatio by configuration alone — automating five processes, cutting operational cost by 22%, with zero hours of coding.
Industry
Skills & talent development
Footprint
30+ countries
Platform
Creatio BPM & Service
Delivery
100% no-code
The Challenge
A CRM that had become expensive to keep
NIIT is a leading skills and talent development corporation in India, building a manpower pool for global industry requirements. To accelerate its growth and profitability further, it has charted a focused business strategy that addresses the digital transformation needs of individuals and corporate customers, with training and consulting that helps them reinvent themselves and their organisations.
With a footprint in more than 30 countries, NIIT offers training and development solutions to individuals, enterprises and institutions.
Its existing CRM solution was running up huge operational costs year after year, and maintenance costs were high. The CRM provider was inflexible on licence costs and SaaS instances, and its customer support was below par.
Our Approach
Every function rebuilt, none of it coded
Mandate
NIIT had used one of the leading CRM solutions for more than six years, heavily customised for the professional training industry — which created tremendous barriers to change. Its mandate was clear: every critical function of the existing solution had to be achievable in Creatio.
Rebuild
Virtuos took up the challenge and delivered every function with Creatio's BPM and Service modules — case management, SLAs and escalations with custom timers, email management with custom threading, event management, and batch and activities management.
Configure
Every requirement that had needed customisation (coding) in the old solution was built in Creatio with drag-and-drop configuration — with zero code.
Automate
Business process automation now runs five of NIIT's processes. Strong platform and solutioning capabilities, combined with an attractive, cost-driven value proposition, helped Virtuos win NIIT's business.
Highlights
Lower cost, zero code
NIIT had spent years customising its CRM, and every customisation had become a reason not to move. We rebuilt each of those functions in Creatio through configuration alone — and took the cost out with them.
Venky Vijay Reddi
Founder & Chairman, Virtuos