(Her.) Succeeding one another; following.
Positive way of thinking, feeling, and having a growth mindset.
The code of conduct with self and others and high empathy.
Physical, mental, and psychological ability to perform and succeed.
Manage escalation on a case-by-case basis
Turn data into meaningful actions across your team
Proactively deliver customer outcomes at scale
Rally your entire company around the mission of Customer Success
Customer Success is not just a one-time activity or simply a transaction. The Succeedant program needs to be a company wide DNA and has to start at the top, at the C-level, where customer success obsession is intentional, not a “nice to have'' and not the responsibility of a sole team.
Customer Success Managers (CSM) represent the connection between the customer and the technology and service provider. They are in continuous contact with the customers and ensure that their feedback is implemented.
Engage with C-Suite to articulate business issues and then use "iO lab" to propose innovative solutions to the problems. Exploit digital labs as a tactic to drive innovation and educate customers and partners, and proactively create digital aspirations across customers.