Verint has taken full control of Brand KANA and its assets to run it as part of its Customer Engagement Practice using its "Actionable Intelligence" edge.
Venky Vijay Reddi, CEO of Virtuos with his team and Ady Meretz, the President of Verint Australia with his India leadership, met recently to discuss the strategy of taking Verint to some of the key customers in India.
Verint is the only company that offers a complete spectrum of Customer Experience Components. Said Venky Vijay Reddi. Verint has powerful marketing leading US$1 Billion business of Voice of Customer Analytics, Speech Analytics, Workforce Engagement, and ability to manage structured and unstructured customer data covering dozens of local languages, including Hindi, Telugu, Bengali, etc.
Amarinder Singh, the Director CX Practice recently was in Singapore for his Training on Verint's new CRM Products.
Virtuos will position Verint's Customer Engagement & Experience Suite, Contact Center Technologies, Voice of Customer (VOC), and Workforce Engagement to some of the large customers. Virtuos is also getting equipped to offer holistic technologies such as Workforce Engagement, VOC Technologies as part of "CXNow."
About Verint
Verint Systems is a Melville, New York-based Customer Engagement company which was founded in 2002. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. Their products are designed to assist clients in data analysis, specifically large data sets.
Gartner also named Verint as the market leader in its latest Magic Quadrant.
About Virtuos
Virtuos is a leading Customer Experience Transformation Consulting company with its corporate headquarters in India, and the USA serving global customers. Virtuos has four important business streams under Consultare — Consulting & Professional Services Business, Virtuos Cloud, Yippee Media, and Virtuos.iO
Virtuos Consultare
Virtuos Consultare delivers industry-specific counsel and the integrated, end-to-end solutions that support its customers' strategic, operational, and financial goals. Virtuos is an Experience consultancy that provides superior customer moments and implements leading CRM and Customer Experience Applications of its Alliance Partners. Other services include Our Industry 4.0 ready Business 3.0 operations — CX Desk; O.Digital and Talentare; Digital transformation and high-performance Customer Experience (CX) Consulting Services. Consultare flagship CXNow Program covers CX Audit; Customer Journey Mapping, and Voice of Customer Analytics.