Virtuos has established itself as a leading CRM Implementation Partner for E-Commerce and Retail Space in India. During one of the meetings, Salesforce Partner Lead has approached Virtuos because of the latter’s deep expertise in implementing Complete CX and CRM Suite for leading eCommerce/internet companies like Myntra, Flipkart, and Makemytrip.

Virtuos has also signed multiple customer deals in the last few years and these include Aditya Birla Group, Haier Group, amongst several others.

“Virtuos has signed a partnership with Salesforce as a registered partner, but the practice did not kick-off as we were focussing mainly on Oracle Service Cloud.” Said Kristina Hermanns, Director of Solution Consulting. “PayTM project will be implemented by the certified Salesforce team that has more than six years of experience in Salesforce CRM implementation”.

“Salesforce is an ecosystem, and it needs a clear differentiation strategy to integrate with organization wide operations.” Said Venky Vijay Reddi, the CEO of Virtuos. “I myself have been a big fan of Salesforce, Marc Benioff and the Dreamforce. I go every year to attend Dreamforce to witness the transformation in the CRM and Industry landscape.”

Salesforoce, PayTM, Virtuos

About PayTM

PayTM is India's largest leading payment gateway that offers comprehensive payment services for customers and merchants. We offer mobile payment solutions to over 7 million merchants and allow consumers to make seamless mobile payments from Cards, Bank Accounts and Digital Credit among others. Visit for more information.

About Salesforce, inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development. Salesforce has nearly 30% market share in the CRM field and is growing at a double digit rate year on year. For more information visit

About Virtuos

Virtuos is a leading Customer Experience Transformation Consulting company with its corporate headquarters in India, and the USA serving global customers. Virtuos has four important business streams under Consultare — Consulting & Professional Services Business, Virtuos Cloud, Yippee Media and Virtuos.iO

Virtuos Consultare

Virtuos Consultare delivers industry-specific counsel and the integrated, end-to-end solutions that support its customers' strategic, operational, and financial goals. Virtuos is an Experience consultancy that provides superior customer moments and implements leading CRM and Customer Experience Applications of its Alliance Partners. Other services include Our Industry 4.0 ready Business 3.0 operations — CX Desk; O.Digital and Talentare; Digital transformation and high-performance Customer Experience (CX) Consulting Services. Consultare flagship CXNow Program covers CX Audit; Customer Journey Mapping, and Voice of Customer Analytics.