Virtuos and Clicksoftware have signed a partnership to position the latter’s industry-leading Field Service Automation (FSA) to leading customers in India. Virtuos has spent nearly US$100 on the training and certification for some of its employees to understand better niche technology and integrations offered by Clicksoftware.
Clicksoftware works with Salesforce, SAP as an OEM/Private Label Partner, and yet at the same time competes with dozen other leading Field Service Players. Click software has strengths in job forecasting and shift management, scheduling and dispatch, performance measurement, and mobile functionality. ClickSoftware also optimizes the customer engagement experience for all kinds of service organizations across large industries, be it utilities, government, high tech, or telecommunications. Many of the Fortune 500 customers have automated and augmented their Field Service Operations using Clicksoftware.
“Clicksoftware has stable Field Service Capabilities combined with industry leading-edge technology stack, implementation practice, and impressive clientele.” Said Venky Vijay Reddi, CEO of Virtuos. “We are excited to partner with Clicksoftware and deliver our first two projects to reputed organizations like the Broadcast Audience Research Council (BARC) and HiCare.”
Virtuos is also planning to ramp up Clicksoftware practice by hiring more personnel and creating new CXDesk practice for helping customers with Industry best practices, Relationware Integration, and advanced adaptation standards. Virtuos has been taking insights on Clicksoftware with the help of Gartner. Nearly thirty calls each with a duration of 30 minutes (i.e more than 15 hours of advisory services) were made between Gartner’s Expert Analysts and Virtuos Employees on CRM, associated technologies like CLM, RPA, FSM, CPQ, etc.
About Clicksoftware
Clicksoftware works with Salesforce, SAP as an OEM/Private Label Partner, and yet at the same time competes with dozen other leading Field Service Players. Click software has strengths in job forecasting and shift management, scheduling and dispatch, performance measurement, and mobile functionality. ClickSoftware also optimizes the customer engagement experience for all kinds of service organizations across large industries, be it utilities, government, high tech, or telecommunications. Many of the Fortune 500 customers have automated and augmented their Field Service Operations using Clicksoftware.
About Virtuos
Virtuos is a leading Customer Experience Transformation Consulting company with its corporate headquarters in India, and the USA serving global customers. Virtuos has four important business streams under Consultare — Consulting & Professional Services Business, Virtuos Cloud, Yippee Media and Virtuos.iO
Virtuos Consultare
Virtuos Consultare delivers industry-specific counsel and the integrated, end-to-end solutions that support its customers' strategic, operational, and financial goals. Virtuos is an Experience consultancy that provides superior customer moments and implements leading CRM and Customer Experience Applications of its Alliance Partners. Other services include Our Industry 4.0 ready Business 3.0 operations — CX Desk; O.Digital and Talentare; Digital transformation and high-performance Customer Experience (CX) Consulting Services. Consultare flagship CXNow Program covers CX Audit; Customer Journey Mapping, and Voice of Customer Analytics.