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Digital Process Automation (DPA)

Digital Process Automation (DPA)

Powering CRM and Customer Experience

CRM and Customer Experience

Business Process Management + CX = Your Edge

Identify customer process gaps and what the competition is doing with your customer. It's time for BPM Leaders to shift from an inside-only view of a process that ignores external customers altogether or relegates them to a single undifferentiated swimlane in diagrams. Introducing Integrated BPM.CX Process Automation Suite — Creatio (formerly BPM'Online)
BPM.CX Studio

BPM.CX Studio

CX Integrated Intelligent business process management, the high productivity application with low-code platform comes with hundreds of CX templates and accelerators.

BPM.CX Sales

BPM.CX Sales

Insights-driven Sales Process Management pre-configured in CRM Sales Application to empower teams to perform better by delivering better CX during the entire sales cycle.

BPM.CX Service

BPM.CX Service

Business workflows mapped to processes intelligently for delivering seamless customer service — billing, supply-chain to incident management. Your CX is now without silos and bottlenecks.

BPM.CX Marketing

BPM.CX Marketing

Transactional Marketing to multi-channel engagement with options to integrate with Social, Community, and content management to accelerate lead to revenue and optimize sales.

75 %
Low Code
14  Days
Implementation Cycle
No. 1
BPM+CX Process

Cloud-Based Dynamic Case Management

Download a complimentary copy of The Forrester WaveTM recognizing Creatio (formerly BPM'Online) as a Strong Performer in Case Management Q1, 2018.


Why Business Process Management for CX

BPM for CRM or Customer Experience offers excellent insights on customer adaptation to business processes and how these underlying processes have enhanced transactional experiences and interactions. BPM engine pre-built in CX Platform helps organizations to understand their customers' intent and how various business moments tied to operations.
Dynamic Case Management (DCM)

Dynamic Case Management (DCM)

With UI development tooling, case engine foundation, preconfigured templates, and frameworks DCM can abstract complexity through information and task design models. Creatio (Formerly BPM’Online) DCM recognized by Forrester as the leading solution.

Multi-channels and Silos

Multi-channels and Silos

Systems silos, process silos, data silos, and departmental silos harm your CX. With BPM.CX integrated Suite, organizations can orchestrate and optimize processes across interactions and channels, as well as between departments and teams.

Customer Journey and BPM

Customer Journey and BPM

Customer journey mapping will be a key technique to enable the needed intimate and varied reconnection of a process to the customer. As per Gartner, 30% of large organizations will improve CX by integrating customer journey maps with business process models.

Artificial Intelligence

Artificial Intelligence

Virtuos Professional Services team leverages Artificial Intelligence and Analytics from varied ecosystems to deliver highly personalized customer journeys when implementing Creatio (Formerly BPM’Online).

CX Practice Leadership

CX Practice Leadership

Virtuos has 10+ years of broad expertise in implementing CRM and CX projects for over 100 leading brands worldwide. Our domain expertise in CX helps you accelerate with Creatio (Formerly BPM’Online).

CRM Experts

CRM Experts in your Industry

We are certified professionals with blended skills in technical architecture, integration, project management, and solution design. Our delivery models for Creatio (Formerly BPM’Online) implementation are flexible.

Why Virtuos for Creatio (formerly BPM'Online) CRM?

Virtuos has demonstrated strengths in CX strategy & vision, industry CRM Domain expertise and digital design capabilities along with strong Engineering competencies in integration, customization, and digital process automation. Our 99% customer success rating is a testimony to our game changing CRM transformation services competency.

Digitally Dextrous Workforce


Expertise and Experience


Skills and Knowledge

Virtuos Portfolio of CRM Expertise?

Virtuos Consultare Professional Services has broad capabilities to implement CRM for Sales, Marketing, Service, Ecommerce, Field Service, and other cross-CRM Applications.
Ideas and Experiments


Let’s know how we can partner with you to bring new products, services and ecosystems to business and society changing the world around us.

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