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CX Primer
Engage Team connects
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CXOpia
Discover Find the State
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CX Audit
Audit Use Metrics
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Diagnose Identify the symptoms

INDICIAL — The CX and Digital Maturity

Integrated Customer experience and Digital Transformation (CX.Digital Practice) is a discipline that requires an ongoing focus. CX and Digital leaders (CCO, CMO, CDO, CIO) can leverage from well-integrated Virtuos Indicial CX.Digital management maturity model to gauge their organization's CX management maturity, digital transformation maturity and then use that baseline to plan future improvements.
  • ENGAGE
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  • DISCOVER
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  • AUDIT
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Executive Connect

Executive Connect

Meet the key stakeholders to introduce CX Primer and its objectives and more substantial impact of CX in several connected departments — sales, marketing, service, production, HR, etc.

Technology Audit

Presenting concepts

Presenting some of the most modern CX best practices from case studies and how some of these successful companies embarked on CX Innovation.

CX Planning Session

Socializing CX

Executive connect to define the concepts around CX and benefits of increasing CX maturity, together with the potential business outcomes from digital transformation.

Vision

Vision

Working towards building the vision of what the organization's "future state" CXM capabilities should look like, and what strategies they should adopt to integrated CX with Digital.

Current state of CX

Current state of CX

Discovering the current state of CX and Digital maturity and their execution capabilities, comparing them with best practices — some of them from real case studies, and research.

Platform Indicial

Platform Indicial

Offering easily configurable Platform for assessing CX.Digital maturity (CX Index, CX Ratio) in real time, and also ascertain the cost, risk or opportunity costs.

CX Audit

CX Audit Sample

We pick up samples using multi-channel audits to identify some of the grey areas in CX continuum. We also evaluate current customer engagement processes at departments.

Technology Audit

Technology Audit

We evaluate the current ecosystems of CX and help clients in identifying the right technologies to integrate disparate processes across departments for CX.Digital maturity.

CX Planning Session

CX Planning Session

Discussing and prioritizing (from achieved CX Audit results) and make definite stepwise improvements to integrate, measure, and perform CX.Digital Maturity.

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Our CX.Digital Maturity is powered by leading research and Industry best practices.

INDICIAL CX ROADMAP

Indicial CX Roadmap

As illustrated (See left) using Gartner’s CXM Maturity model, we offer exhaustive CX.Digital roadmap to ensure success for our customers. The CX.Digital maturity model has five levels of increasing maturity:

  • Level 1. Initial
  • Level 2. Developing
  • Level 3. Defined
  • Level 4. Managed
  • Level 5. Optimizing