Meet the key stakeholders to introduce CX Primer and its objectives and more substantial impact of CX in several connected departments — sales, marketing, service, production, HR, etc.
Presenting some of the most modern CX best practices from case studies and how some of these successful companies embarked on CX Innovation.
Executive connect to define the concepts around CX and benefits of increasing CX maturity, together with the potential business outcomes from digital transformation.
Working towards building the vision of what the organization's "future state" CXM capabilities should look like, and what strategies they should adopt to integrated CX with Digital.
Discovering the current state of CX and Digital maturity and their execution capabilities, comparing them with best practices — some of them from real case studies, and research.
Offering easily configurable Platform for assessing CX.Digital maturity (CX Index, CX Ratio) in real time, and also ascertain the cost, risk or opportunity costs.
We pick up samples using multi-channel audits to identify some of the grey areas in CX continuum. We also evaluate current customer engagement processes at departments.
We evaluate the current ecosystems of CX and help clients in identifying the right technologies to integrate disparate processes across departments for CX.Digital maturity.
Discussing and prioritizing (from achieved CX Audit results) and make definite stepwise improvements to integrate, measure, and perform CX.Digital Maturity.
As illustrated (See left) using Gartner’s CXM Maturity model, we offer an exhaustive CX.Digital roadmap to ensure success for our customers. The CX.Digital maturity model has five levels of increasing maturity: