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Virtuos creates new blueprint for FY20 Growth

Inspired by the power of Virtuoso teams, we launched Virtuos — A company to play by a different set of rules than other (traditional) organizations do.

Virtuoso means: Being Elite and Expert in a specialized field. We have coined a new word — Virtuosoship — It means the State of Being Virtuoso. Since January 18, 2008, Virtuos transformed businesses of more than 100 leading brands to leverage differentiated Customer Experience.




SKILLS: Soft skills; Technical Skills, Digital Skills, and Professional Skills
HEURISTIC: Hands-on, Experimental, Fail Fast, High Risk taking ability and Practical
INNOVATIVE: Beginner’s mind, fresh and smartest thinking
PRODUCTIVE: High-Performance Targets and Pursuit of excellence

Success Mantra hinges upon clear vision and strategy — How we look at our customers, what's our value proposition, and how do we differentiate ourselves?

  • What kind of learning and growth an employee has with skills, and developing expertise to remain at the cutting edge
  • How innovative is an Employee to bring Internal Process and design value drivers?
  • How do we look to our stakeholders? And,
  • What contribution an employee has made

Under the new FLAIR (Financial, Learning, Alignment, Internal Growth, and Results from Customer Satisfaction) Band, new weightage (also known as "maulya") as per employee role, however, no single element is compromised to make up for another strategy.


Automation everywhere to accelerate systems, templates, way of functioning to deliver value to the customers. These systems include OKRX — Objectives, Key Results, Experiences; 100% CRM Adoption; and 100% Digital processing of Accounting and HR Systems. Besides, we also follow Morning Huddles, InTune, InTouch, and Connect regularly to bring transparency.


Speed and Agility are critical to success. We have launched Blitz scale operations to bring a sense of urgency in everything we do for our customer acquisition, retention, and efficiency processes.

About Virtuos

Virtuos Digital Ltd. (Formerly Virtuos Solutions Private Ltd.) is a leading Customer Experience (CX) & Digital Transformation Consulting company with its corporate headquarters in India, and the USA serving global customers. Virtuos has two important business operations namely Consultare and Exonomy.

Virtuos Consultare

Virtuos Consultare delivers industry-specific counsel and the integrated, end-to-end solutions that support its customers' strategic, operational, and financial goals. Virtuos is an Experience consultancy that provides superior customer moments and implements leading CRM and Customer Experience Applications — Oracle CX; Salesforce CRM and Microsoft Dynamics amongst other niche players. Other consulting services include Our Industry 4.0 ready Business 4.0 operations — CXDesk; O.Digital and Talentare; Digital transformation and high-performance Customer Experience (CX) Transformation Services. Consultare flagship CXNow Program delivers CX Audit; Customer Journey Mapping, and Voice of Customer Analytics for large customers worldwide.

Virtuos Exonomy

Newly created Virtuos Exonomy ideates and incubates next-generation businesses harnessing Artificial Intelligence (AI), Cloud, ECommerce and Digital technologies. Virtuos Exonomy also launched the Innovation On (formerly Innovation Open) lab to breed and bootstrap new ventures that include Budh; and (Part of BIG Strategy) and a host of unique Experience Cloud applications. Virtuos Experience Cloud business comprises a DARE strategy —; Aury; Rigour; and Enforce.

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