Virtuos Team members — Venky Vijay Reddi, CEO, Shaloo Reddi, EVP, and Kristina Hermanns, Director attended the Virtuos KANA Summit in Coventry, UK.
The Annual User Summit — KANA Connect was organized by KANA EMEA Office to network with the customers and partners in EMEA and APAC regions.
KANA has previewed its future generation Engagement Platform in the works to offer the most modern set of features such as "Experience Flows," "Omni Web-Self-Service," and "Powerful integrations" with the backend applications. A current stack has already been in use at a leading Financial Service Company.
I am thrilled to see Kristina making it to the Summit as she was away to Germany on Maternal leave. Said Venky Vijay Reddi, CEO of Virtuos We have met the team of KANA Channels and interacted with them on the business outlook and KANA's growth in the region.
KANA has presented its business outlook after being acquired by the lead Investor KKR, and Kana's new arsenal to acquire new companies in this space. KANA has acquired Lagan Technologies and showcased its products for Citizen Experience (CX).
KANA has been serving Fortune 500 Companies and leading brands such as USPS, Citibank, 1800 Flowers, and more than 1000 other customers. Said Kristina Hermanns, Director of Solution Engineering. We are privileged to work with KANA on a multitude of Modules such as Knowledge Management, WSS, Contact Center, and Response Email Management.
About KANA
KANA is a leading Technology Company with Customer Management Software Platform to empower brands with Multichannel and cross channel engagement and redefine the customer service with modern tools.
Mark Gainey founded KANA in 1996 to market a software package designed to help businesses manage email and Web-based communications. It grew around this core offering. In 1999, KANA Communications (as it was then known) acquired Connectify, followed by Business Evolution and NetDialog. In 2000, KANA made its then-largest acquisition, Silknet Software. The purchase price was $4.2 billion, even though both companies were relatively small. Silknet was a new multichannel marketing software company. Industry analysts were generally cool to the purchase though some said it made sense strategically. In 2001, KANA merged with BroadBase software. In 2010, Accel-KKR acquired KANA's assets and liabilities, and in the same year, KANA acquired Lagan Technologies, a government-to-citizen customer relationship management company based in Northern Ireland. For more information visit www.kana.com
About Virtuos Solutions
Virtuos Solutions Private Ltd. is a leading Customer Relationship Management Services and Cloud Computing Technologies Company based in NewDelhi/NCR with a registered office in Hyderabad, Andhra Pradesh. The Company has been inspired by the book – Virtuoso Teams and has entered the burgeoning CRM space by addressing three essential needs of growing businesses — Sales, Customer Service, and Marketing. Virtuos has forged partnerships with leading Global Players in the CRM Industry namely Kana Software (www.kana.com), Maximizer (www.maximizer.com) and RightNow Technologies (www.rightnow.com).
Virtuos has been fiercely growing in the space of CRM, Service Cloud and Cloud Computing space by delivering the cutting edge solutions to leading brands like MakeMyTrip, GE-Healthcare, Standard Chartered Bank, Party Gaming, Fundtech amongst other companies. For more information visit www.virtuos.com