Virtuos' key executives and Venky Vijay Reddi, Principal Consultant/CEO have toured the US to attend key sessions at Dreamforce, Kana Connect, Oracle Open World, and Oracle Customer Experience Events during 17th September and 05th October 2012. Gaining significant insights from industry peers, Virtuos is fully charged to reinforce its strategy and thrust on Customer Experience (CX) Consulting.
KANA has showcased Lagaan Enterprise Application — Citizen Experience Engagement Suite for Government. According to the sources, Australian Govt. has implemented KANA Lagan Enterprise to provide citizen services to Australians. Venky Vijay Reddi, CEO of Virtuos has also met Mr. Tailor, VP Alliances and the Executive Team of KANA and had a detailed discussion on the business operations of India.
KANA Enterprise which was showcased in 2010 has been delayed for production due to various reasons, and KANA IQ, KANA Response products will continue to be supported by KANA for another 10 years. The dynamic leadership of KANA has been able to support all of its existing customers with newly acquired Overtone — The social Audience and Engagement Software Suite.
Virtuos has missed the opportunity of partnering with Salesforce when the latter approached Virtuos in 2008 to become their master distributor for India. Virtuos chose to partner with RightNow Technologies and eventually Oracle for its CRM Practice. Salesforce has been one of the fastest growing CRM software with year on year growth of over 50%. Dreamforce is the global event attracting thousands of customers, partners, and developers from over 100 countries. It is held every year between September and December in San Francisco.
Venky Vijay Reddi, the CEO of Virtuos has attended his first Dreamforce Event to witness the magnitude of the Salesforce ecosystem.
“I have never seen an event of this size and scale.” Said Venky Vijay Reddi, the CEO of Virtuos. “Dreamforce is really for dreamers who can change the world, and I have instantly become a fan of Marc Benioff, the CEO and the Founder of Salesforce.”
Marc Benioff’s keynote attracts a few thousands in line and only a few get to watch the keynote in person while others settle down to see online or on screen outside the hall.
“Oracle Open World, our first event after becoming the Gold Certified Partner of Oracle this year. Oracle Open World attracts over 40,000 people from around the world offering a showcase of technologies”. Said Venky Vijay Reddi, CEO of Virtuos Solutions”. Oracle offers a full bread of solutions ranging from Database, Hardware, Analytics, CRM, ERP to HCM and other software.”
About Virtuos Solutions
Virtuos is a leading Experience Consultancy Organization based in Gurgaon, India, with interests in CRM Technologies, E-Commerce, High performance Consulting and Internet Startups.
Virtuos Solutions Private Ltd. offers Customer Relationship Management Services and Cloud Computing Technologies for a variety of industry verticals. The company is based in NewDelhi/NCR with a registered office in Hyderabad, Andhra Pradesh. Virtuos is inspired by the book — Virtuoso Teams and has entered the burgeoning CRM space by addressing three essential needs of growing businesses — Sales, Customer Service, and Marketing. Virtuos has forged partnerships with leading Global Players in the CRM Industry namely Kana Software (www.kana.com) and Oracle (www.oracle.com).
Virtuos has built a strong RightNow Practice for CRM Service Cloud by creating marquee clients like MakeMyTrip, Fundtech, Flipkart, BookMyShow amongst others. Virtuos will continue to strengthen its Oracle CX Practice by extending the portfolio of services and geographies.
For more information visit www.virtuos.com