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  • ABOUT GIFTCART.COM With huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more.
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Gurgaon - 29 June, 2012

Oracle welcomes Virtuos into the Oracle Partner Network (OPN) and Virtuos develops CX Strategy with Oracle Ecosystems

Virtuos becomes Gold Certified Oracle Partner joining Oracle Partner Network (OPN) with specialization in RightNow CX Cloud Service Solutions. Virtuos can resell, implement and develop new solutions on Oracle’s RightNow CX Platform across the APAC region. With several marquee clients under its belt, Virtuos continues to grow and impact the Oracle Ecosystem.

“We are delighted that Virtuos Solutions is part of the Oracle partner community. As a member of the OPN, Virtuos Solutions will enjoy a host of valuable benefits designed for delivering innovative, quality solutions with Oracle.” Said Venky Vijay Reddi. “RightNow CX Suite with Oracle’s Ecosystem, we at Virtuos takes a Three-Pronged Approach To Enhance Customer Experience (CX).”

Oracle Public Cloud

Revolutionize customer experience with this remarkable Value Equation and give your business a complete makeover. Virtuos, along with Oracle RightNow has redefined the Customer Experience (CX) equation by fusing Acquisition, Retention, and Efficiency (ARE). This three-pronged approach is a journey through which businesses can increase their sales by tapping on potential opportunities (Acquisition) and ensuring new customers become regular customers through relationship building (Retention). This in turn streamlines the business process and improves the overall efficiency, reducing the Operational Expenditure (OPEX) and increasing Customer Satisfaction (CSAT).

RightNow

Businesses today are under constant pressure from their customers, who expect an exceptional, personalized, and a Multi-Channel Customer Experience every time they interact with you. According to the CX Impact Report 2009-2011, compiled by Harris Interactive, outstanding service is the number one reason for recommending an organization to family and friends. A shocking yet genuine discovery made by Harris Interactive is that just one bad experience is enough for a consumer to happily switch to your competitor.

These facts are daunting, given the alarming rate at which businesses are matching up to the industry leaders in terms of the quality of services they offer. To rise above the competition, it is important for businesses to be proactive in their approach and to focus on consumer interactions throughout the CX lifecycle, across all touch points.

Virtuos offers a wide range of products and professional services that empower businesses with the right tools and technologies that streamline inter-departmental communication and enable them to address customers' needs efficiently. RightNow Web, Social, Contact Centre Experience, and RightNow Engage are some of the technologies that businesses can leverage on to take CX to a whole new level.

Virtuos has successfully solved business challenges that revolve around customer experience using these innovative products and technologies. Some of Virtuos' clients who have benefitted from these products include BookMyShow.com, Canon, Flipkart.com, MakeMyTrip.com and KyaZoonga.com

Download the ARE CONSULTING BROCHURE or more details on the company's three-pronged approach that has revolutionized CX and changed the way businesses operate.

About Virtuos Solutions

Virtuos is a leading Experience Consultancy Organization based in Gurgaon, India, with interests in CRM Technologies, E-Commerce, and Internet Startups.

Virtuos Solutions Private Ltd. offers Customer Relationship Management Services and Cloud Computing Technologies for a variety of industry verticals. The company is based in NewDelhi/NCR with a registered office in Hyderabad, Andhra Pradesh. Virtuos is inspired by the book — Virtuoso Teams and has entered the burgeoning CRM space by addressing three essential needs of growing businesses — Sales, Customer Service, and Marketing. Virtuos has forged partnerships with leading Global Players in the CRM Industry namely Kana Software (www.kana.com) and Oracle (www.oracle.com).

Virtuos has built a strong RightNow Practice for CRM Service Cloud by creating marquee clients like MakeMyTrip, Fundtech amongst others. Virtuos will continue to strengthen its Oracle CX Practice by extending the portfolio of services and geographies.

For more information visit www.virtuos.com