CX Meet with the central theme of "Changing the Channel '' attended by leaders in the vertical e-commerce, Travel, BFSI, and Automobile, with Keynote Speakers from Virtuos, Oracle RightNow, and Frost and Sullivan.

New Delhi, May 12th, 2012 - Virtuos Solutions announced today that it successfully hosted the first-ever Virtuos 2012 Customer Experience Meet with Oracle RightNow — The leader in Customer Experience (CX) Solutions. The event was held at the prestigious luxury five star hotel Leela Kempinski Gurgaon India.

The CX Meet ( focused on how brands can create compelling value propositions, develop, and execute customer experience strategies using Oracle RightNow CX, the customer experience suite and learn from Oracle RightNow's best practice guidance and expertise of serving over 2000 global customers. The event was attended by CXO level executives from companies including and, who were also Panel members and have successfully deployed Oracle RightNow CX suite.

The event began with a keynote address by Virtuos Principal Consultant & CEO, Venky Vijay, on "The Future of Customer Experience", followed by a speech from KeyNote Speaker: Ted Bray, Regional VP Indirect Channels APAC Oracle RightNow. Ted Bray covered "The Customer Experience (CX) Value Equation," and Mr. Manoj Menon, Partner and Managing Director from Frost & Sullivan Singapore, addressed "Mega Trends 2020 Implications for Businesses".

Keynote by Venky Vijay
Keynote by Venky Vijay

Mr. Rajnish Kapur, Chief Innovation & Customer Experience Officer,, and Mr. Rathinamurthy Product Manager - CRM,, attended the meeting panelists. Both of them have shared their experiences on how the implementation of Oracle RightNow CX has enabled their companies to take customer interaction and support to the next level, thus improving customer satisfaction and retention. The event brought us to its theme of "Great customer experience" as it covered various aspects of how organizations today can delight their customers by "Changing the Channel" of customer interaction.

Mr. Venky Vijay Principal Consultant & CEO, Virtuos Solutions, stated, "Customer is the key to the survival and prosperity of any business. Traditional channels of customer service are no longer sufficient to provide great customer experience and delight. To provide superior service delivery and experience, companies need to think out of the box and invest in solutions to provide Omnichannel customer service. We at Virtuos Solutions, along with Oracle RightNow, are committed to helping organizations provide the best-in-class customer experience. The Customer Experience meet is a testimonial of just that."

Mr. Ted Bray, Vice President, Oracle RightNow, stated, "Delivering superior customer experience is one of the only sources of sustainable differentiation. The best companies in the world know this, and they focus on it. They know that delivering great service yields more profitability, new customer acquisitions, an increase in customer retention, and more sales to existing customers. I hope those who attended the CXMeet had to gain in-depth insight into how they can deliver better customer experience."

Ruben Martin, Oracle RighNow's Director of Solutions has covered the theme of the event — Changing the Channel.

Full video and transcript of the event is available at

About RightNow Technologies

RightNow Technologies, Inc. (Nasdaq: RNOW) provides customer relationship management software and services. The Company offers solutions that use self-learning knowledge-base to deliver customer self-service, email management, live interaction, issue tracking, and customer satisfaction measurement capabilities.

Sub-IndustryApplication Software
Address136 Enterprise Blvd Bozeman,
MT 59718 United States
No. of Employees1000-2000

About Virtuos Solutions

Virtuos is a leading Experience Consultancy Organization based in Gurgaon, India, with interests in CRM Technologies, E-Commerce, and Internet Startups.

Virtuos Solutions Private Ltd. offers Customer Relationship Management Services and Cloud Computing Technologies for a variety of industry verticals. The company is based in NewDelhi/NCR with a registered office in Hyderabad, Andhra Pradesh. Virtuos is inspired by the book — Virtuoso Teams and has entered the burgeoning CRM space by addressing three essential needs of growing businesses — Sales, Customer Service, and Marketing. Virtuos has forged partnerships with leading Global Players in the CRM Industry namely Kana Software (, Maximizer ( and RightNow Technologies (

Virtuos has built a strong RightNow Practice for CRM Service Cloud by creating marquee clients like MakeMyTrip, Fundtech amongst others. Virtuos will continue to strengthen its business with RightNow and Oracle by becoming the latter’s partner.

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