perceive that Artificial Intelligence (AI) will bring value to their business.
are unlikely to return to a website that does not meet their customer service expectations.
believe that they should be able to solve most of their product and service related issues, themselves.
AI powers a self-maintaining knowledge base designed for improving CX by harnessing insights driven customer data. It leverages its natural language capabilities for identifying the ‘intent’ of customers, rather than ‘keywords’ and uses a predictive search engine for searching resolution in a proprietary knowledge base. (they can even be cre8tive with their spelling!).
Implementing smart self-service technologies reduces customer service costs as the calls from customers are deflected to self-service channel and customers are able to independently resolve their issues.
Every question, answer and action taken by your customers is presented to you in real time through your Dashboard. Get a log of all your customers' questions - clustered by themes. Proactively identify missing knowledge that your customers are looking for.
Increased customer satisfaction levels (CSAT) as your customers are now quickly able to find the answers to their questions, at their own leisure.
Aury® learns fast! Start serving your customers from day-1 and the system starts learning from the word GO! Answer prediction quality is improved before going live.
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