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Artificial Intelligence in Customer ServiceAI powered self-service solutions enable your customers to proactively find the information they're looking for without needing to contact your customer support agents. By drawing on your existing knowledge base, our patented natural language processing (NLP) and machine learning (ML) Rainbow CX technologies dialogue with your customers and guide them towards a successful resolution.
perceive that Artificial Intelligence (AI) will bring value to their business.
are unlikely to return to a website that does not meet their customer service expectations.
believe that they should be able to solve most of their product and service related issues, themselves.
Growing Need of AI in Customer ServiceAccording to analyst firm Gartner, by 2020, 20% of companies will dedicate workers to monitor and guide neural networks. AI is changing the way in which organizations innovate and communicate their processes, products, and services and conversational AI platforms are one of the most talked-about technologies within the AI world. Virtuos realized this opportunity very early and invested in AI/Machine Learning technologies for improving Customer Experience and reducing operational costs for businesses.
How does AI in Self-Service work?
AI powers a self-maintaining knowledge base designed for improving CX by harnessing insights driven customer data. It leverages its natural language capabilities for identifying the ‘intent’ of customers, rather than ‘keywords’ and uses a predictive search engine for searching resolution in a proprietary knowledge base. (they can even be cre8tive with their spelling!).
- NLP/NLU approached with deep neural semantic models
- Domain agnostic solution that can be used as it is or specialized at will
- Applicable to multiple languages
- Autonomously learns over time
Implementing smart self-service technologies reduces customer service costs as the calls from customers are deflected to self-service channel and customers are able to independently resolve their issues.
Every question, answer and action taken by your customers is presented to you in real time through your Dashboard. Get a log of all your customers' questions - clustered by themes. Proactively identify missing knowledge that your customers are looking for.
Increased customer satisfaction levels (CSAT) as your customers are now quickly able to find the answers to their questions, at their own leisure.
Machine Learning Velocity
Aury® learns fast! Start serving your customers from day-1 and the system starts learning from the word GO! Answer prediction quality is improved before going live.
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