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Rainbow AI Driven Customer Self-Service


Artificial Intelligence in Customer Service

AI powered self-service solutions enable your customers to proactively find the information they're looking for without needing to contact your customer support agents. By drawing on your existing knowledge base, our patented natural language processing (NLP) and machine learning (ML) Rainbow CX technologies dialogue with your customers and guide them towards a successful resolution.
88 %
C-Level Executives

perceive that Artificial Intelligence (AI) will bring value to their business.

61 %

are unlikely to return to a website that does not meet their customer service expectations.

73 %

believe that they should be able to solve most of their product and service related issues, themselves.

Growing Need of AI in Customer Service

According to analyst firm Gartner, by 2020, 20% of companies will dedicate workers to monitor and guide neural networks. AI is changing the way in which organizations innovate and communicate their processes, products, and services and conversational AI platforms are one of the most talked-about technologies within the AI world. Virtuos realized this opportunity very early and invested in AI/Machine Learning technologies for improving Customer Experience and reducing operational costs for businesses.
AI in Self-Service

How does AI in Self-Service work?

AI powers a self-maintaining knowledge base designed for improving CX by harnessing insights driven customer data. It leverages its natural language capabilities for identifying the ‘intent’ of customers, rather than ‘keywords’ and uses a predictive search engine for searching resolution in a proprietary knowledge base. (they can even be cre8tive with their spelling!).

  • NLP/NLU approached with deep neural semantic models
  • Domain agnostic solution that can be used as it is or specialized at will
  • Applicable to multiple languages
  • Autonomously learns over time

LET’S Create Better Customer Experience

Born in cloud to create Customer Experience Foundation for leading brands around the world. We can help you with our strong Cloud and Digital Technologies. Enquire Now

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