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CXDESK IS FOR YOUR END CUSTOMER’S SUCCESS

Our CXDesk clients are those brands that care for continuous, seamless, and silo-free customer experience and firmly believe that technology plays a pivotal role in improving CX.

At Virtuos, our CXDesk teams co-create/co-design your organization's CX with customers - because CXDesk is to support and augment your end customer's experience by operationalizing your "Experience IT" systems, and processes.

The future of customer experience (CX) will be increasingly dependent on technology, and as such, IS or IT heads will be expected to play a more significant role in helping customer-facing executives in real-time. Increased shortage of right skills and the infeasibility of recruiting dozens of employees with niche skills forced major organizations to accept limited evolution of their CRM applications.

Possible implications arising of such slow and limited evolution of business applications include:

  • Poor customer satisfaction, loyalty, and advocacy resulting in damage to the brand’s ability to retain existing customer base.

  • Lower adoption of CRM or Business applications by employees due to missing functionality and features.

  • Poor return on investment (ROI) from the initial implementation of technology or ongoing cloud subscription and maintenance.

  • Increased costs in the restoration of applications to modern state engaging expensive resources.

  • Loss of business due to slow, non-agile operations hurting the growth and the culture of an organization to compete in the markets.

Technology Teams

It is no longer optional, but essential that technology teams increase their empathy for customers.

CUSTOMERS SPEAK VOLUMES ABOUT CXDESK

Thomas Cook (India) Ltd. (TCIL) is the leading integrated travel and travel related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and E-Business. The company set up its first office in India in 1881.

CXDesk Services Offered:

  • Dedicated Annual Maintenance & Support

  • Dedicated Implementation Services team, for quickly implementing solutions to meet the evolving needs

  • Reporting and Admin Services

  • System Monitoring and Health Check Services

  • Upgrade Assistance

India First Life Insurance Company is a joint venture between two Indian Public Sector banks, Bank of Baroda and Andhra Bank and a UK-based investment company Legal & General. It was incorporated in 2009 and has its headquarters in Mumbai, India. India First Life Insurance Company offers insurance plans, investment funds and other policies.

It has a varied range of plans to cater to every need of its customers like Pension plans, Savings plans and Term plans among others. It has about 4,800 branches in over 1000 cities of India.

CXDesk Services Offered:

  • Dedicated Annual Maintenance & Support

  • Dedicated Implementation Services team, for quickly implementing solutions to meet the Evolving needs

  • Reporting and Admin Services

  • System Monitoring and Health Check Services

  • Upgrade Assistance

Post successful implementation of Oracle Service Cloud platform for TVSC in March 2017, TVSC saw huge improvements in their processes. Virtuos worked closely with TVSC post going live and made tweaks wherever required. As the new processes matured, TVSC felt the need to have an even closer engagement with Virtuos team. This is where Virtuos suggested CXDesk services to TVSC in the 2018.

CXDesk Services Offered:

  • Annual Maintenance & Support

  • 100 hours of Implementation Services, for quickly implementing solutions to meet the evolving needs

  • Reporting and Admin Services

  • System Monitoring and Health Check Services

  • Upgrade Assistance

Broadcast Audience Research Council (BARC) India is a Joint Industry Company founded by stakeholder bodies that represent Broadcasters, Advertisers, and Advertising and Media Agencies. Virtuos has implemented ClickSoftware (Now part of Salesforce) for hundreds of Field Technicians.

CXDesk Services Offered:

  • Dedicated Annual Maintenance & Support

  • Dedicated Implementation Services team, for quickly implementing solutions to meet the evolving needs

  • Reporting and Admin Services

  • System Monitoring and Health Check Services

  • Upgrade Assistance

CXDESK IS A TEAM SPORT

With more than 10+ years in delivering CX and Customer facing business technologies to leading brands worldwide, Virtuos has developed expertise in providing unique CXDesk that no other company can offer. CXDesk is founded on the principles of Digital Dexterity, Experience+Expertise, Multi-Skills, and Knowledge that is unparalleled.
CXDesk Team
CXDesk Team

CXDesk is headed by Director Delivery

CXDesk is an important operation of O.Digital Transformation Program with extended arms from Consultare CRM Professional Services Division. CXDesk is the fastest growing new business at Virtuos Consultare headed by Delivery Manager who also looks after the CRM Professional Services and Pace Layered Strategy.

Engage with us to create Differentiation

Our Customer Experience Continuum offers synergistic value to transform your offerings and leapfrog the competition in a whole new way. Contact us