About The Power Company
A Leading Power Company (The Actual Customer Name is confidential) generates electricity to significant population in the region.
The Power Company is part of the largest investor-owned power businesses in Asia. With activities of:
- Power generation;
- Power transmission and distribution; and
- Customer service
The success is built on strong business principles and ethics which define their vision, mission and values.
Industry: Energy & Utility Services
Product: Creatio Studio Platform
Highlights of the Project
The Company has evaluated more than half a dozen CRM Systems in the marketplace, including some established players such as Salesforce and Microsoft. Finally, it chose Creatio, the low code no code platform aptly fitting their diverse needs. Critical considerations by the business and technology teams for choosing Virtuos and Creatio are:
- Cutting edge Low Code No Code Platform
- Extensibility of the product with capabilities
- Ease of use and remarkable User Experience (UX)
- Strong Integration with third parties
- Virtuos All Agile Methodology
- Velocity in delivering the Solution
Velocity in delivering the Solution
Close to 0 Hours of Coding Effort
Third Party Integrations
ALL AGILE Methodology
The Company has struggled with the existing legacy system, which was in use for several years. It was unable to handle the volume of customer requests and provide timely data & reports to the stakeholders.
The Company is facing challenges in augmenting its service automation, communicating to a diverse customer base and handling voluminous information needs both within and outside the Company.
Virtuos has implemented the Creatio Studio Platform by delivering the solution in 12 weeks involving Vlocis All Agile Implementation Methodology deploying Creatio Certified Consultants, Architects and Developers.
Some of the quick wins offering solutions to the challenges are detailed below.
Challenges faced by the Company and Virtuos Solution Approach
To enhance the accessibility and readability of stakeholder profiles, records, and relevant information
|Address the challenges faced by the Company using its current legacy
||By choosing and adopting the 'platform' — Creatio Studio and
related module(s) which is expected and required to offer the design,
logics, relevant integration and functionalities including but not
limited to the following deliverable items:
To improve the user experience, operation in managing stakeholder profiles and records creation and update via intuitive human-centered operation design
To elevate the efficiency in locating the target information of stakeholder profiles and related records
To strengthen the usability and capability in records management
To address the pain points
which have been raised by
users based on the experience
of the existing platform:
About Virtuos Vivacis
Virtuos Vivacis is one of the four fabulous business operations under the Consultare Division at Virtuos Digital. Since its inception in 2020 as separate operations under Consultare Division, it has executed projects at some leading names, including HDFC Bank, Apeejay Group, Arvind Internet, Fab India, Securitas, and Hike, among several other customers. Virtuos Vivacis offers Digital Transformation @ the speed of thought by providing the "low code no code" Customer Relationship Management (CRM), Contract Lifecycle Management (CLM) and Robotics Process Automation (RPA) Solutions to growing companies worldwide.
Virtuos Vivacis has also forged alliances with industry leaders — Creatio for low code no code CRM Platforms; Agiloft for Contract Lifecycle Management; Microsoft for Dynamics CRM and PowerApps; and Automation Anywhere for Robotics Automation.
For more information on Vivacis, visit www.vivacis.com