Virtuos

CRM Lead Consultant

• Location: Gurgaon
• Experience: 7-12 Years
• No. of Positions: 2
• Qualification: BE/BTech/ME/MTech/MS/MCA

We are looking for mid to senior specialists who can work on key projects to deliver top tier solutions from design and configuration to integration and testing.

Job Description

• Take the lead on projects, solving some of the most exciting problems for our clients
• Build lasting relationships with executive clients and cross-functional teams
• Lead on design, the implementation of technology, and creative business solutions for iconic brands
• You’ll be responsible for business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
• Collaborate with amazing digital experts across disciplines to innovate and create great solutions

Skill Set

• Experience in functional or technical roles on at least three full-lifecycle Salesforce implementations, with strong expertise in at least two of the following areas/modules:
  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • Force.com
• Strong consulting and/or CRM implementation experience
• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. technical lead, functional lead, workstream lead, project manager)
• Experience defining systems strategy, developing systems requirements, designing, and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
• An advanced Salesforce certification - Sales / Service cloud, Advanced Developer
• Experience with system configuration using workflows, approval processes, custom objects, validation rules, formulas, process builder, flows, and dataloader
• Understanding of Salesforce architecture and knowledge of Salesforce ecosystem such as CPQ and Order Management solutions
• Relational databases and data modelling
• Experience delivering projects using agile Scrum based methodology
• Experience contributing to RFP responses and other sales activities
  • Development experience in Apex, VisualForce, Force.com or Java/J2EE
  • Data migration between SFDC Sandboxes and Production Orgs using Change Sets, Eclipse or Ant
  • Good knowledge of Web Development (Ajax, JavaScript, SOAP, HTTP, JS Remoting, Angular JS, CSS Bootstrap)
  • Experience with version-controlled environments/interfaces (e.g. Github, Sourcetree)
  • Experience integrating Force.com development with modern deployment and release processes (e.g. Agile; Continuous Integration, Jenkins)
  • Experience implementing CPQ technologies (Big Machines, Apttus, Cameleon)

Advantages of Working@Virtuos

• Virtuos has deep expertise in CRM and Customer Experience Consulting - It’s likely to become largest Applications Business valued at US$45B per year. Candidates will gain significant exposure from our best practices, top-notch alliances, and direct hands-on interaction with leading brands
• The candidates will have exposure to the cutting edge solutions in broad based verticals
• The role also accords a deep understanding of Customer's business processes, and technology adaptation providing an ample room for candidate's overall growth
• Global exposure and working on best business practices with MNC and Enterprise/Corporate Customers in diverse verticals