Virtuos signs partnership agreement with RightNow Technologies, Inc., a Nasdaq listed leader in Business-To-Consumer CRM Solutions with over 1800 customers worldwide. Virtuos and RightNow will initially work towards implementing cloud-based RightNow complete Suite to Industry Verticals such as Airlines & Travel, Consumer Electronics, and Retail.
Speaking on this significant milestone in a brief history of fewer than 90 days, Venky Vijay Reddi, CEO, said that “Virtuos has made significant progress in attracting the Global league of partners such as KANA, Maximizer, and now RightNow, a leader in the Cloud-based CRM for Customer Service. Being born in the cloud, Virtuos has constantly been looking for partners that can give us leverage our Cloud Expertise”.
In league with Virtuoso ground breaking rules Virtuos once again has stuck to its principles to forge partnership with the only world leaders. With the new partnership of RightNow Technologies, Virtuos is able to scale its operations across APAC and deliver “Customer Experience and Customer Service” Solutions with integrated Marketing, Sales, Feedback, Knowledge Management, Chat, Web-Self Service and Quote -to-Order Modules.
Virtuos believes in the power of the cloud and how it could help organizations to adapt to CRM quickly. Cloud can bring scalability, quick innovation, adaptability, and resilient availability for employees and customers to collaborate in real-time anywhere across the channels. RightNow Technologies becomes a vital alliance partner for Virtuos in its progression to succeed and become a dominant market leader in the Indian market.
Both Yong Sheng Lee (Jun) and Venky Vijay Reddi have been in discussion to launch RightNow Technologies CRM for over two years; however, a decision to enter the Indian market was not seen positively by the US Headquarters. After seeing our runaway success in a short span of three months, RightNow has approached Virtuos to resume talks and initiate the practice in India.
About RightNow Technologies
RightNow Technologies, Inc. (Nasdaq: RNOW) provides customer relationship management software and services. The Company offers solutions that use self-learning knowledge-base to deliver customer self-service, email management, live interaction, issue tracking, and customer satisfaction measurement capabilities.
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About Virtuos Solutions
Virtuos Solutions Private Ltd. is a leading Customer Relationship Management Services and Cloud Computing Technologies Company based out NewDelhi/NCR with a registered office in Hyderabad, Andhra Pradesh. The Company has been inspired by the book — Virtuoso Teams and has entered the burgeoning CRM space by addressing three important needs of growing businesses — Sales, Customer Service and Marketing. Virtuos has forged partnerships with leading Global Players in the CRM Industry namely Kana Software (www.kana.com), Maximizer (www.maximizer.com) and RightNow Technologies (www.rightnow.com)
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