Flipkart.com, an upcoming eCommerce company, has chosen RightNow CX Suite from Virtuos to deliver superior Customer Experience (CX) to its customers.
“It’s a mega project at Flipkart.com, India's leading eCommerce company that has maintained bullet speed growth over the last couple of years. Winning the Flipkart.com account amidst stiff competition from Salesforce.com and Microsoft Dynamics has been one of our major achievements.” Said Kristina Hermanns, Director of Solution Consulting at Virtuos. “The entire sales consulting to Filpkart.com was headed by Principal Consultant & CEO Venky Vijay who offered new paradigms in Email Response Management, Contact Center, and Knowledge Management.”
The RightNow CX Modules cover initial 200 Licenses extendable to a few thousand over the next two to three years; few Chat and Co-Browse Licenses and KM & Web-Self-Service Sessions. Besides, Flipkart has also shown interest in Agent Scripting, Advanced Analytics, and Marketing Modules.
The Deal signed between Venky Vijay Reddi, CEO, and Satish Udupi, the CIO of Flipkart, marks a new chapter in the history of Virtuos. After a series of discussions and several evaluations, Flipkart chose to implement RightNow with the condition that the Phase -1 of the solution must go live within 14 days.
“We chose RightNow CX Suite for three reasons from Virtuos”, said Satish Udupi, CIO of Flipkart. Firstly RightNow is a highly scalable platform that has been used in India by MakeMyTrip and 1000's of other customers worldwide; Secondly, the exemplary consulting and best practices approach by Venky and his team; and the agility of the application to go live within weeks.”
"I have always enjoyed partnering with YS Lee, my friend, and Channel Director at RightNow Technologies." Said Venky Vijay Reddi, CEO of Virtuos. "YS Lee has understood the special pricing conditions of the Indian market, and he always stood by me to offer our customers outstanding value."
Flipkart is an Indian e-commerce company based in Bangalore, Karnataka, India. It was founded by Sachin Bansal and Binny Bansal in 2007. The company initially focused on book sales, before expanding into other product categories such as consumer electronics, fashion, home essentials & groceries, and lifestyle products.
Flipkart has been growing at 100% every month to month, handling more than 100,000 orders daily.
About Virtuos Solutions
Virtuos is a leading Experience Consultancy Organization based in Gurgaon, India, with interests in CRM Technologies, E-Commerce, and Internet Startups.
Virtuos Solutions Private Ltd. offers Customer Relationship Management Services and Cloud Computing Technologies for a variety of industry verticals. The company is based in NewDelhi/NCR with a registered office in Hyderabad, Andhra Pradesh. Virtuos is inspired by the book — Virtuoso Teams and has entered the burgeoning CRM space by addressing three essential needs of growing businesses — Sales, Customer Service, and Marketing. Virtuos has forged partnerships with leading Global Players in the CRM Industry namely Kana Software (www.kana.com), Maximizer (www.maximizer.com) and RightNow Technologies (www.rightnow.com).
Virtuos has built a strong RightNow Practice for CRM Service Cloud by creating marquee clients like MakeMyTrip, Fundtech amongst others. Virtuos will continue to strengthen its business with RightNow and Oracle by becoming the latter’s partner. For more information visit www.virtuos.com
About RightNow Technologies
RightNow Technologies, Inc. (Nasdaq: RNOW) provides customer relationship management software and services. The Company offers solutions that use self-learning knowledge-base to deliver customer self-service, email management, live interaction, issue tracking, and customer satisfaction measurement capabilities.
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