Chennai, Gurgaon and Mumbai, 28 February 2017 — Virtuos, a market leader in Oracle CX technologies in India, has implemented large projects at TVS Credit, a leading Chennai-based automotive financial services company that is part of one of India's top 100 corporate houses. Virtuos has also won CX deals from Craftsvilla, a venture-capital-funded eCommerce company, and IndiaFirst, a leading Mumbai-based insurance company.
Oracle CX at TVS Credit
Virtuos has implemented the Oracle CX Suite — RightNow Service Cloud — for TVS Credit's agents, customers, internal employees supervising leasing services, and its extended dealer network. Virtuos RightApps has also built a smart mobile app using RightNow APIs and the Customer Portal Framework.
Oracle CX at IndiaFirst
At IndiaFirst Insurance, Virtuos has implemented the Oracle CX Suite — RightNow Service Cloud — to automate customer service operations and give subscribers much-needed help through a customer self-service and knowledge management portal.
Venky Vijay Reddi, CEO of Virtuos, said:
“Oracle's powerful KM helps leading organizations globally to deflect voice calls, enabling customers to quickly find the relevant, contextual, and most appropriate answers to their questions. We are glad that IndiaFirst has joined the elite of customers like Flipkart, MakeMyTrip, Thomas Cook, Myntra amongst 100+ leading brands around the world.”
Oracle CX at Craftsvilla
For Craftsvilla, Virtuos has implemented the Oracle CX Suite — RightNow Service Cloud — to support its eCommerce operations, customer service, web self-service and chat.
Ridding the World of Bad Experiences
Virtuos and Oracle India are on a mission to rid the world of bad experiences by creating experience platforms for leading brands. In India, three of the top four eCommerce companies, two of the top three online travel companies and two of the top five non-banking financial services companies are Virtuos CX customers.
