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VirtuosHoldsItsFirstExperience+ExecutiveSummit,Creating“ExperienceJob”

Virtuos employees gather at the Westin Gurgaon, a five-star luxury hotel, for the launch of the ExperienceJob framework.

Dec 12, 20162 min read
Silhouettes of businesspeople talking in small groups in front of a glass-walled office at dusk
  • Westin Hotel, Gurgaon
  • 12 December 2016
  • Experience+ Executive Summit

Westin Hotel, Gurgaon, 12 December 2016 — Virtuos employees gathered for the Experience+ Executive Summit at the Westin Gurgaon, a beautiful five-star luxury hotel.

The summit was held to launch the ExperienceJob framework for employees, with the agenda below.

The ExperienceJob framework: Employee Engagement (continuous engagement, new participation models, blending work and personal life, flexible new ways of working) leads to Employee Success (productivity, quality, service, innovation, retention, advocacy), then Customer Success (satisfaction, engagement, loyalty, advocacy) and Business Success (profitability, revenues, brand), which together equal ExperienceJob

Agenda

  1. 10:00–11:30 AM

    Experience Keynote

    Transformation of Job to ExperienceJob, and a workshop by Venky Vijay Reddi, CEO

  2. 11:30 AM–12:00 PM

    Introducing Cloudle.com

    Cloudle.com and its launch plan activities

  3. 12:00–12:15 PM

    Coffee break

  4. 12:15–12:45 PM

    ReOrg — What's Next

    How employees can deliver value to the organization and to customers

  5. 12:45 PM onwards

    Buffet lunch

After lunch, employees from the Gurgaon office gathered for a group photograph. Many colleagues missed it because of pre-planned leave.

Virtuos employees from the Gurgaon office in a group photograph after the summit

Built on Exhaustive Research

“We have designed ExperienceJob with exhaustive research using collective experience, Gartner Advisory Services, dozens of resources and books from MIT, Harvard Business School and most notably “Jobs to be done” theory by Clayton Christensen. Human beings take years or decades (sometimes months) to change themselves, but when they change, the results are simply astonishing. ExperienceJob will unravel the hidden treasures of every employee and how she can tap to make an impact.”

— Venky Vijay Reddi, CEO, Virtuos

About Virtuos

Virtuos is a leading Customer Experience (CX) transformation consulting company, with corporate headquarters in India and the USA, serving customers worldwide.

Under Consultare, Virtuos runs four business streams: Consulting & Professional Services, Virtuos Cloud, Yippee Media and Virtuos.iO.

About Virtuos Consultare

Virtuos Consultare delivers industry-specific counsel and integrated, end-to-end solutions that support its customers' strategic, operational and financial goals.

As an experience consultancy, Virtuos creates superior customer moments and implements the leading CRM and Customer Experience applications of its alliance partners.

Its other services include Industry 4.0-ready Business 3.0 operations (CX Desk, O.Digital and Talentare), digital transformation, and high-performance Customer Experience (CX) consulting services.

Consultare's flagship CXNow program covers CX Audit, Customer Journey Mapping and Voice of Customer Analytics.

Tags
  • Virtuos
  • Experience+ Summit
  • ExperienceJob
  • Employee Experience
  • Jobs to Be Done
  • Cloudle
  • Westin Gurgaon
  • Culture
  • From the Archives
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