Las Vegas, 29 November 2018 — One of Gartner's key summits, the Application Strategies & Solutions Summit 2018 (ASSS 2018), took place at Caesars Palace, Las Vegas, from 27 to 29 November 2018.
The summit was expected to draw more than 1,800 professionals and feature more than 60 Gartner analysts and 100 research-driven sessions across eight tracks. Key topics included:
- Modernizing legacy applications
- DevOps, Agile and Lean IT
- CX for internal and external customers
- Event-driven architecture
- IoT, blockchain and microservices
- Organizational change leadership
- Aligning IT to business strategy
- Development to support superior CX, UX and EX
- Cloud computing
- AI and machine learning
Keynotes
- Gartner opening keynote: Optimize, Integrate, and Transform to Achieve Your Digital Future — Gartner experts Gene Phifer, Daryl Plummer and Elizabeth Golluscio
- Guest keynote: Business Advice We Shouldn't Believe Anymore — Andrew McAfee, technology luminary, futurist and author of Machine, Platform, Crowd
- Gartner keynote: Everything You Always Wanted to Know About Technical Debt (but Were Afraid to Ask) — Gartner expert Andy Kyte
- Guest keynote: The New Economy: What's It All About? — April Rinne, a global authority on disruptive innovation and the future of work
- Gartner closing keynote: Architect Your Digital Ecosystem — Gartner experts Danny Brian and Kirk Knoernschild
Breadth Across CRM, ERP and Beyond
“This is one of the three top events I have attended besides Dreamforce, Gartner's Digital Marketing Symposium, during the last couple of years. The best part with ASSS 2018 is that it offers the breadth of the solutions, strategies central to CRM, ERP, and many other customer-facing technologies, and Las Vegas is a great place to host a conference of this size.”
Venky Vijay Reddi also met the BPM’Online team at the event, and spoke with many Gartner analysts on Customer Experience strategies, CX design thinking and EX–CX integration strategies.
