Hear every customer's voice, fix every broken experience, and increase customer loyalty and spend.
Expert designed programs. White-glove implementation and management.
Deliver integrated CX Program for Qualtrics. Top-notch CX Continuum for every vertical.
Qualtrics XM Practice is Integral to CXNowVirtuos CXNow Program has infused Qualtrics XM Technologies and Services across Experience Continuum
Integrated Signature ExperiencesVirtuos CXNow and Qualtrics Core XM bring synergies Get started with the world’s most trusted research software — Qualtrics XM. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple. Apply Qualtrics XM Technologies on the layers of CXNow CX Fusion of Digital Transformation Services to offer new synergies and help customers with outstanding experience edge. Read More
Design the experiences people want next. And continually iterate and improve them. Meet the operating system for experience management — Qualtrics XM from Virtuos Vaves.
Capture and store all your experience data from customers and employees in a single system of record for every interaction across the organisation.
Powerful, predictive analytics make sense of your entire dataset, and proactively recommend the actions to take next.
Intelligent, customisable workflows automatically alert the right people, and trigger actions in every part of the organisation.
Deep Expertise in XM
More than 10 years of experience in #XM.
Voice of Customer
Virtuos CustomerVoice Practic is part of CXNow.
CX Audit and Journeys
Conducting CX Audits and creating personas.
Virtuos Vaves and Qualtrics work closely.
Digital Design Skills
Digial Skills in creating and integrating CX, EX and Everything Experience (XX)
Business 4.0 specific high performance consulting services across Industry verticals
Innovation is at the heart of everything we do in the Experience Business for our customers
- Increase customer retention thanks to powerful analytics that surface the key drivers of retention and recommend the actions to take.
- Understand the experience across every channel with real-time feedback from over 120 sources and integrations into your existing tech stack.
- Act quickly to close experience gaps with automated actions and workflows that turn insights into action.
01. CX.Digital Fusion of XM
Virtuos + Qualtrics offer a combination of digital design skills and cutting edge XM Technologies that 85% of Fortune 100 Companies use.
02. CRM and CX Expertise
Virtuos is one of the leading Consulting Organizations in delivering CRM Professional Services and CX Technologies. Qualtrics XM becomes a perfect fit.
03. CXNOW Digital Transformation
Virtuos CXNOW, now in its 7th year of operations delivering superior CX Transformation. Virtuos leverages Qualtrics XM for its Core Offerings.
04. CX Strategy — Roadmap to Success
At Virtuos, we create and use Moments of Truth to enhance your CX with Industry's first and most integrated building blocks and Qualtrics XM.
Virtuos goes beyond measurement or assessment of CX.Digital Maturity (Indicial) and turn customer feedback into something you act on. Listen to customers at every stage of their journey through web, mobile app, chat and SMS, and clearly understand how to improve CX across all the horizons.
C.Digital is a breakthrough in implementing “CRM” across the enterprise as a digital transformation initiative.
C.Digital Design Mastermind Architecture has three elements — a) human-centered Customer Digital Design b) CRM Digital Engineering using AI and cutting edge technologies and, c) Business 4.0 readiness with "Continuousness."
C.Digital Practice is founded on an agile, cost-effective, and flexible model using AI, cloud, and crowd.
Virtuos uses a C.Digital Model of Digital Transformation and PLUS Methodology — the Vivid Customer Experience Model using the CXNow framework to execute consistently across departments. This includes CX Discovery, CX Audit to journey mapping, human-centric design thinking, and “Continuous Next” programs.
Venky Vijay Reddi
Founder and ExperienCEO
We chose RightNow, because of exceptional Consulting Approach that Venky and Virtuos offered for Flipkart.VP-Technology Flipkart.com
With KANA solutions, we are able to meet the challenge of providing the best experience for our customers.Head of Technology Standard Chartered Bank
RightNow CRM implemented by Virtuos has helped us in managing our Customer Experiences better.Chief Technology Officer MakeMyTrip.com
01. VISION CONNECT
Set operational objectives, establish a connect with the cross-functional team, and understand CX initiatives to manage current state (CXOpia).
You are in safe hands
Virtuos has implemented over 200 CX projects across diverse verticals and technology domains with high Customer Success rate.Schedule CX Primer
02. TECH INSIGHTS
Insight into the technologies that help customers to evaluate, measure, and act on customer perception, sentiment, and experiences.
Our Technology Portfolio
Virtuos has certified professionals on multiple CRM Technologies such as Salesforce, Oracle, Microsoft, and Creatio (formerly BPM’Online).See our Portfolio
03. PACE LAYERED STRATEGY
It is a framework of "Pace Layers" with the precise definition of strategic goals, and how these goals are achieved through a process of iteration.
Systems of records and processes focus on standardization. Using our NOW framework, we structure various differentiation techniques.See PLUS methodology
04. HAPPIESTS CULTURE
It’s not just a happy working environment; it’s employees’ own space — where they are obsessed to deliver happiness to customers.
Happiests Building Blocks
Our unique h-a-p-p-i-e-s-t-s building blocks define the characteristics of our culture. These nine styles fit into integrated culture framework.Learn More
Resources from our Library on Customer Experience (CX)
Building on the new Customer Engagement Value by building the best practices for Customer Lifetime Value (CLV) and introducing Experience Lifetime Value (XLV)...
As consumers become more digital, four attitudes are changing the way they expect to interact with organizations. Take these attitudes into account...
Learn how we design, construct and deliver Qualtrics XM as part of Customer360 Program. See some of the examples from the Industry verticals here...