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Qualtrics Customer XM

Hear every customer's voice, fix every broken experience, and increase customer loyalty and spend.

Qualtrics Customer XM
Qualtrics XM Services

Expert designed programs. White-glove implementation and management.

Qualtrics XM Services
Virtuos CXNow Program

Deliver integrated CX Program for Qualtrics. Top-notch CX Continuum for every vertical.

Virtuos CXNow Program

Qualtrics XM Practice is Integral to CXNow

Virtuos CXNow Program has infused Qualtrics XM Technologies and Services across Experience Continuum
CX Primer
CX Primer
Virtuos CXPrimer comes with Self-help tools and best practices to define the state of CX.
CXNow Program
CXNow Program
CXNow Program is most advanced 7C Framework gauging the tenets of Customer Experience.
Indicial CX Maturity
Indicial CX Maturity
Indicial offers the CX and Digital maturity process using Qualtrics Customer and Enterprise XM.

Integrated Signature Experiences

Virtuos CXNow and Qualtrics Core XM bring synergies Get started with the world’s most trusted research software — Qualtrics XM. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple. Apply Qualtrics XM Technologies on the layers of CXNow CX Fusion of Digital Transformation Services to offer new synergies and help customers with outstanding experience edge. Read More
Experience Platform
The Experience Management (XM) Platform from Qualtrics

Design the experiences people want next. And continually iterate and improve them. Meet the operating system for experience management — Qualtrics XM from Virtuos Vaves.

Customer Satisfaction
Customer Satisfaction
Employee Engagement
Employee Engagement
Brand Awareness
Brand Awareness
Fortune 100 use Qualtrics
of the Fortune 100 use Qualtrics
Play Icon Virtuos delivers Qualtrics — Business Operating System for XM
01 Listen + Remember

Capture and store all your experience data from customers and employees in a single system of record for every interaction across the organisation.

02 Process + Understand

Powerful, predictive analytics make sense of your entire dataset, and proactively recommend the actions to take next.

03 Build a culture of action

Intelligent, customisable workflows automatically alert the right people, and trigger actions in every part of the organisation.

Deep Expertise in XM

Deep Expertise in XM

More than 10 years of experience in #XM.

Voice of Customer

Voice of Customer

Virtuos CustomerVoice Practic is part of CXNow.

CX Audit and Journeys

CX Audit and Journeys

Conducting CX Audits and creating personas.

Close partnership

Close partnership

Virtuos Vaves and Qualtrics work closely.

  • All
CustomerXM Customer lifetime value
EmployeeXM Attract and retain talent
BrandXM Improve awareness and perception
ProductXM Improve product market fit
DesignXM Uncover breakthrough insights
CoreXM Run world-class research
XMdscvr Advanced conversation analytics
XM Platform Design the experiences people want next
Digital Design Skills
Digital Design Skills CX + EX + XX = XQ

Digital Design Skills

Digial Skills in creating and integrating CX, EX and Everything Experience (XX)

Consultare Services
Consultare Services Top-notch Consulting

Consultare Services

Business 4.0 specific high performance consulting services across Industry verticals

Innovation ON
Innovation ON In-house Innovation Lab

Innovation ON

Innovation is at the heart of everything we do in the Experience Business for our customers

Become An Experience Business with Qualtrics
Distinctive benefits of Qualtrics CustomerXM
  • Increase customer retention thanks to powerful analytics that surface the key drivers of retention and recommend the actions to take.
  • Understand the experience across every channel with real-time feedback from over 120 sources and integrations into your existing tech stack.
  • Act quickly to close experience gaps with automated actions and workflows that turn insights into action.
Venky Vijay

Venky Vijay, the ExperienCEO comes with more than 25 years of experience in the Experience Business.

Venky Vijay


Amarinder Singh

Amarinder Singh, Director Delivery comes with more than 15 years of experience in digital design technology services.

Amarinder Singh

Director Delivery

Gagan Bhatia

Gagan is responsible for Qualtrics Sales and Experience Management Delivery. He has about 8 years experience in XM Business.

Gagan Bhatia

Business Consultant

Qualtrics Partner
Unique Opportunity to Partner with Qualtrics
  • 01. CX.Digital Fusion of XM

    Virtuos + Qualtrics offer a combination of digital design skills and cutting edge XM Technologies that 85% of Fortune 100 Companies use.

  • 02. CRM and CX Expertise

    Virtuos is one of the leading Consulting Organizations in delivering CRM Professional Services and CX Technologies. Qualtrics XM becomes a perfect fit.

  • 03. CXNOW Digital Transformation

    Virtuos CXNOW, now in its 7th year of operations delivering superior CX Transformation. Virtuos leverages Qualtrics XM for its Core Offerings.

  • 04. CX Strategy — Roadmap to Success

    At Virtuos, we create and use Moments of Truth to enhance your CX with Industry's first and most integrated building blocks and Qualtrics XM.

We provide high quality and cost effective services

Virtuos goes beyond measurement or assessment of CX.Digital Maturity (Indicial) and turn customer feedback into something you act on. Listen to customers at every stage of their journey through web, mobile app, chat and SMS, and clearly understand how to improve CX across all the horizons.

Customer Voice (VOC) 97%
CX.Digital Maturity 96%
Design Thinking 95%
Continuous Improvement 99%

C.Digital is a breakthrough in implementing “CRM” across the enterprise as a digital transformation initiative.

C.Digital Design Mastermind Architecture has three elements — a) human-centered Customer Digital Design b) CRM Digital Engineering using AI and cutting edge technologies and, c) Business 4.0 readiness with "Continuousness."

C.Digital Practice is founded on an agile, cost-effective, and flexible model using AI, cloud, and crowd.

Digital Design is at the core of C.Digital Practice C.Digital Practice

Virtuos uses a C.Digital Model of Digital Transformation and PLUS Methodology — the Vivid Customer Experience Model using the CXNow framework to execute consistently across departments. This includes CX Discovery, CX Audit to journey mapping, human-centric design thinking, and “Continuous Next” programs.

Venky Vijay Reddi
Founder and ExperienCEO

  • Flipkart - Virtuos Client
  • Standard Chartered - Virtuos Client
  • Paytm - Virtuos Client
  • Giftcart - Virtuos Client
  • Make my trip - Virtuos Client
  • Indiafirst - Virtuos Client
  • TVS Credit - Virtuos Client
  • Fabindia - Virtuos Client
  • Hike - Virtuos Client
  • HDFC Life - Virtuos Client
  • Myntra - Virtuos Client
  • Securitas - Virtuos Client
What People Say Testimonials

We chose RightNow, because of exceptional Consulting Approach that Venky and Virtuos offered for Flipkart.

Standard Chartered Bank

With KANA solutions, we are able to meet the challenge of providing the best experience for our customers.

Head of Technology Standard Chartered Bank

RightNow CRM implemented by Virtuos has helped us in managing our Customer Experiences better.

Chief Technology Officer


Set operational objectives, establish a connect with the cross-functional team, and understand CX initiatives to manage current state (CXOpia).

You are in safe hands

Virtuos has implemented over 200 CX projects across diverse verticals and technology domains with high Customer Success rate.

Schedule CX Primer


Insight into the technologies that help customers to evaluate, measure, and act on customer perception, sentiment, and experiences.

Our Technology Portfolio

Virtuos has certified professionals on multiple CRM Technologies such as Salesforce, Oracle, Microsoft, and Creatio (formerly BPM’Online).

See our Portfolio


It is a framework of "Pace Layers" with the precise definition of strategic goals, and how these goals are achieved through a process of iteration.

Differentiation Strategy

Systems of records and processes focus on standardization. Using our NOW framework, we structure various differentiation techniques.

See PLUS methodology


It’s not just a happy working environment; it’s employees’ own space — where they are obsessed to deliver happiness to customers.

Happiests Building Blocks

Our unique h-a-p-p-i-e-s-t-s building blocks define the characteristics of our culture. These nine styles fit into integrated culture framework.

Learn More
We combine CX Strategy and Design Thinking

At Virtuos, we bring together domain expertise, design thinking, journey mapping, and utilize our Innovation On (formerly Innovation Open) lab to ideate and formulate solutions.

CX Strategy & Design

CX Strategy & Design

Innovation On

Innovation On (iO)

Business 4.0

Business 4.0

Virtuoso Team DNA

Virtuoso Team DNA


Resources from our Library on Customer Experience (CX)

Customer ID and Experience ID
Introducing Customer ID and Experience ID

Building on the new Customer Engagement Value by building the best practices for Customer Lifetime Value (CLV) and introducing Experience Lifetime Value (XLV)...

C.Digital Where "C" Means Customer

As consumers become more digital, four attitudes are changing the way they expect to interact with organizations. Take these attitudes into account...

Do you have a Customer360 Program?

Learn how we design, construct and deliver Qualtrics XM as part of Customer360 Program. See some of the examples from the Industry verticals here...