Virtuos implements KANA Response Email Management System for Standard Chartered Bank Malaysia and in other parts of APAC including Singapore. Using both offshore and Onshore project delivery, Virtuos delivered a robust Email Management Solution and powerful analytics to help Standard Chartered Bank manage its customer service in the APAC region. The Solution also effectively handles Email Channel while Providing 360 degree view of customer interactions to the Customer Service Agents.
“Standard Chartered Bank (sc.com) India has recommended its APAC headquarters to implement KANA Software through Virtuos and it’s a major testimony of our exemplary services.” Said Venky Vijay Reddi, CEO of Virtuos Consultare. “Standard Chartered Bank has received the highest Return On Investment (ROI) using KANA Platform by providing a great customer experience.”
About Standard Chartered Bank
Standard Chartered Singapore is the Singapore based subsidiary of British banking and financial services company, Standard Chartered. Opening its first branch in 1859, the bank is the oldest in its continuous operation in Singapore.
For more information visit www.sc.com
About Virtuos Solutions
Virtuos is a leading Experience Consultancy Organization based in Gurgaon, India, with interests in CRM Technologies, E-Commerce, High performance Consulting and Internet Startups.
Virtuos Solutions Private Ltd. offers Customer Relationship Management Services and Cloud Computing Technologies for a variety of industry verticals. The company is based in NewDelhi/NCR with a registered office in Hyderabad, Andhra Pradesh. Virtuos is inspired by the book — Virtuoso Teams and has entered the burgeoning CRM space by addressing three essential needs of growing businesses — Sales, Customer Service, and Marketing. Virtuos has forged partnerships with leading Global Players in the CRM Industry namely Kana Software (www.kana.com) and Oracle (www.oracle.com).
Virtuos has implemented CRM and Customer Experience Projects to some of the largest global brands. Our customers include: MakeMyTrip, Flipkart, Cleartrip, BookMyShow, FundTech, Canon Singapore, National University of Singapore (NUS), Singapore Institute of Management (SIM), NZPost, Telstra, Standard Chartered Bank, GE-Healthcare, Sutherland Global, Party Gaming amongst several others.
Virtuos has forayed into high performance Consulting Services integrating CX and Digital through Consultare division. For more information visit us at www.virtuos.com