perceive that Artificial Intelligence (AI) will bring value to their business.
are unlikely to return to a website that does not meet their customer service expectations.
believe that they should be able to solve most of their product and service related issues, themselves.
RIGOUR is a self-maintaining knowledge base designed for improving CX by harnessing power of AI. It leverages its natural language capabilities for identifying the ‘intent’ of customer, rather than ‘keywords’ and uses a predictive search engine for searching resolution in a proprietary knowledge base. (they can even be cre8tive with their spelling!)
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