Virtuosol launches Relationware™ tools to work with leading CRM and ERP Software.
28th DEC' 2006, : Virtuosol Consulting Group has developed the Relationware™ the integration Software tools to work with leading CRM and ERP Solutions from Sage, Maximizer and Microsoft. Virtuosol Consulting Group., a leading Business Software Solutions Company, today announced the availability of a new Relationware, the integration software tools aimed at the customer relationship management (CRM) and Enterprise Resource Planning (ERP) market. Relationware V1.0 is the first integration process automation solution to offer out-of-the-box, bi-directional Web services integration to CRM and ERP applications. Companies seeking to automate the sales quote-to-fulfillment process - a significant gap, even in the most advanced CRM applications - can now do so directly from their CRM systems, using single sign-on functionality available with Relationware V1.0.
"Virtuosol has chosen an interesting first deliverable by automating a business process that too many organizations leave to manual systems," said CEO of Virtuosol Consulting. "But the real power of this technology is in its ability to integrate any disparate systems into cohesive processes. No one will ever have the application equivalent of a Swiss army knife, so technologies that can bring systems together like this will take on increasing importance in the years ahead."
Virtuosol is the fastest-growing on demand and On Premise Enterprise Software Solutions company, operating in over 4 countries, and its partnerships include Kana, Microsoft, Oracle, Sage, Bea and IBM. Designed for small, medium-sized and large Enterprise businesses, Relationware V1.0 captures, tracks and automates day-to-day sales activities, improving process turnaround, control and visibility. Virtuosol has further differentiated itself by forgoing the traditional "analyze, design and code" approach to process management, in favor of a system that discovers and predicts the most efficient path based upon the user and the process involved; Virtuosol has termed this "precision routing."
"In every sales situation, there are activities that fall outside the scope of enterprise systems, causing users to fall back on manual processes," said CEO of Virtuosol Consulting. "Virtuosol has developed its solution to meet this need. Through the use of Web services, Virtuosol customers and partners can add sales-process automation to their CRM / ERP and other enterprise applications quickly and without support from IT. Virtuosol is committed to the service-oriented architecture model and to helping customers maximize their investment in CRM, ERP, HRM and BPM applications."
Bi-directional integration between Relationware V1.0 and CRM applications provides a number of benefits, including faster customer service, accelerated sales cycles and improved Sarbanes-Oxley compliance - not to mention the need for fewer manual processes. By design, Relationware V1.0 is able to request product and pricing information from the CRM system, and update both elements according to changes as they occur. Additionally, users can track the status of open activities, post notes, and generate reports regarding completed quotes - all without leaving the CRM / ERP applications.
For example, in the case of a non-standard price quote, a sales rep can initiate a request for the quote directly from the " Opportunity " tab within the CRM system. The rep is able to populate the quote with relevant customer and product data from the product catalog; the Opportunity record is updated in real-time. The sales rep may also attach documents and files as needed, and track the status of the request via a Relationware V1.0 dashboard as it moves from the sales manager to the regional vice president. An approved quote can be submitted to the customer or prospect for review simply by adding their email address to the routing. Once completed, the sales rep has a comprehensive audit trail, including time stamps and posted notes for each step in the process.
"The single sign on aspect of the integration is important to us. Our decision to go with Relationware was also based on the fact that they can seamlessly integrate with any CRM system," said a leading customer of Virtuosol. "We currently use Salesforce.com as our sales portal and RightNow Technologies for customer service."
The Relationware V1.0 out-of-the-box bi-directional integration to leading CRM / ERP systems is priced at $3,500.
About Virtuosol: Virtuosol is an integrated technology and marketing consultancy founded by Virtuoso Teams to deliver information-driven business solutions to achieve our client's strategic objectives. At Virtuosol we help our clients innovate their businesses to achieve extra ordinary i.e. Virtuoso results from their customer relationships, business operations and technology investments.
As a trusted advisor to our customers, Virtuosol partners with our clients to plan and execute on their portfolio of marketing and technology investments to drive tangible returns by blending our know-how of the business of technology and our thought leadership in delivering high impact performance i.e. Virtuoso. Virtuosol has a broad range of marketing and technology capabilities led by experienced Virtuoso professionals. Our Virtuoso Teams attempt to surprise customers by stretching their expectation and appeal to the sophisticated.
Virtuosol picks up only quality engagements for very few elite customers who can appreciate the richness of an aggrandized proposition that our Virtuoso teams cherish to offer. Through our Customer-on-Demand Business strategy , we help our customers serve their customers, and build enduring relationships.
Virtuoso Teams have demonstrated their commitment and understanding of cutting edge technologies by executing some of the major projects for the customers in various verticals. Customers-by-industry
Virtuosol has highly influential consultants, global management Gurus, Mentors, and Other members of the Core Group to advise our customers on prolific technology adaptation, Business strategy, Diversification and Branding. Virtuosol consulted Companies remain Virtuoso, and we often fight like cats and dogs to achieve this key differentiation. more information on virtuosol is available at www.virtuosol.com
